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Originally Posted by Sirius
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I also have SB3100 and paying reduced rental as I had to buy original modem.
Policy is with ntl if you want to upgrade then rent new modem at £5 per calendar month extra ( ie scrap old modem) as all they want is nose further in trough.
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Well, no I think it was just the classic case of incompetence through undertraining. An extreme rarity I know but it does happen at times.