02-03-2005, 01:43
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#16
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: Closing NTL
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Originally Posted by DbzDP
I can't I already phoned them up too, took sometime to get thru but they also wanted a LETTER, I sent the letter today so they should recieve it within a few days. I got to phone NTL up to make sure they do recieve it.
My contract ends 12th April
If I do not cancel it by then they automaticly renew it.
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It doesn't get renewed. It just carries on. You don't enter a new 12 month minimum term or anything.
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02-03-2005, 05:54
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#17
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Closing NTL
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Originally Posted by DbzDP
I also asked if i could email them but they said NO, they need a SIGNATURE.
I wonder if I could write the letter sign it, and then scan it and then send it thru email. lol
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Have NTL never heard of digital signatures?
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02-03-2005, 12:11
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#18
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Inactive
Join Date: Feb 2004
Posts: 62
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Re: Closing NTL
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Originally Posted by scrotnig
It doesn't get renewed. It just carries on. You don't enter a new 12 month minimum term or anything.
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So I would still have to pay for a entire 12 Month to cancel it then?
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Originally Posted by ian@huth
Have NTL never heard of digital signatures?
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I know.
But I guess they need it for records etc etc.
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02-03-2005, 12:16
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#19
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Closing NTL
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Originally Posted by DbzDP
So I would still have to pay for a entire 12 Month to cancel it then?
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Was it a new install or a reconnect?
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02-03-2005, 12:27
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#20
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Inactive
Join Date: Feb 2004
Posts: 62
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Re: Closing NTL
I have had NTL for 1 Year and 10Months now
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02-03-2005, 12:44
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#21
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Closing NTL
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Originally Posted by DbzDP
I have had NTL for 1 Year and 10Months now
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Then you only need to give one month's notice.
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02-03-2005, 13:46
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#22
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Inactive
Join Date: Feb 2004
Posts: 62
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Re: Closing NTL
I said that I had NTL over a year but they still said I need to write a letter in, so I wrote the letter and sent it in.
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02-03-2005, 13:47
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#23
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Closing NTL
Quote:
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Originally Posted by DbzDP
I said that I had NTL over a year but they still said I need to write a letter in, so I wrote the letter and sent it in.
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That sounds about right for any company.
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02-03-2005, 14:17
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#24
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Inactive
Join Date: Feb 2004
Posts: 62
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Re: Closing NTL
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Originally Posted by Neil
That sounds about right for any company.
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I know I know, but why can't I scan and send the letter they wil still have my signarute and all.
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02-03-2005, 18:41
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#25
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Inactive
Join Date: Feb 2004
Posts: 62
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Re: Closing NTL
I phoned NTL back about the Letter and if they recieved it, and the man couldn't find it, and asked me if I had a copy I said yes I saved it on the HDD, and I emailed a copy of the letter to him so he can track it down.
I met 1 NTL Customer Service person who isn't an idiot 
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