[Merged] C/Modem Power Adaptor
17-01-2005, 15:48
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#16
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: AC adapter for NTL 200 cable
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Originally Posted by jerenus
hi all, i just sign in this forum
i have a same problem as Sim1180.
it had a short circuit, so its not working now,
modem is NTL 200
i asked NTL about this and i told them that i need new one,
but they said they can't help me and i have to go to my local shop.
how can i get this one?
please tell me
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Did you get then name of the idiot that told you this?
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17-01-2005, 15:56
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#17
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Inactive
Join Date: Jan 2005
Services: 20MB From NTL
Posts: 169
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Re: AC adapter for NTL 200 cable
thanks,
in this site i can get quick responses within a minutes,
great
____________
i think so .here is the name of that person
Lesley
Customer Liaison
it is in my email. i send the e-mail then they replied that they can't do it, i have to buy it
i thought that i have to buy, so i left it in that way, i don't know do they charge if i haven't use the internet for a month?
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17-01-2005, 16:00
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#18
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: AC adapter for NTL 200 cable
Quote:
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Originally Posted by jerenus
thanks,
in this site i can get quick responses within a minutes,
great
____________
i think so .here is the name of that person
Lesley
Customer Liaison
it should be in my email. before i send the e-mail then they replied they can't do it, i have to buy it
i thought that i have to buy, so leave it that way, i don't know do they charge if i haven't use the internet for a month?
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Please let me see a copy of this email.
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17-01-2005, 16:02
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#19
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Inactive
Join Date: Jan 2005
Services: 20MB From NTL
Posts: 169
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Re: AC adapter for NTL 200 cable
Thank-you for your enquiry.
Unfortunately, we are unable to assist with this matter and suggest that you
contact your local PC store for further advice,
Regards
Lesley
Customer Liaison
-----Original Message-----
From: jerenus@gmail.com [mailto: jerenus@gmail.com]
Sent: Thursday, January 13, 2005 10:41 AM
To: support.bellshill@cwcom.co.uk
Subject: ntl contact us
THIS MAIL HAS BEEN SENT TO support.bellshill@cwcom.co.uk FROM THE NTL.COM
CONTACT US FORM ( http://www.ntl.com/home/contact/).
_____________________
NTLCU1
NTLCUST: True
YKD
_____________________
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17-01-2005, 16:07
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#20
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: AC adapter for NTL 200 cable
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Originally Posted by jerenus
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What did your original mail to them say?
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17-01-2005, 16:09
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#21
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Inactive
Join Date: Jan 2005
Services: 20MB From NTL
Posts: 169
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Re: AC adapter for NTL 200 cable
i said my NTL modem power plug was broken/ not working , can i get new one? something like that. they send me this email
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17-01-2005, 16:12
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#22
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: AC adapter for NTL 200 cable
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Originally Posted by jerenus
i said my NTL modem power plug was broken , can i get new one? something like that
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Hmmm.....
Perhaps your wording was not that great to begin with (no offence), but that doesn't excuse them just writing back & telling you to source one yourself. 
I would personally contact the MD for your region: http://www.cableforum.co.uk/board/article.php?a=28
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17-01-2005, 16:14
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#23
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Inactive
Join Date: Jan 2005
Services: 20MB From NTL
Posts: 169
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Re: AC adapter for NTL 200 cable
i writed very politely, i think they couldn't understand my words " modem plug"
anyway i will contact them
thanks a lot for your replies
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17-01-2005, 16:30
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#24
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: AC adapter for NTL 200 cable
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Originally Posted by jerenus
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That's staggeringly bad service from NTL. It's also bloody stupid advice. If you bought a power supply that supplied an incorrect voltage, you could damage the modem!
Anyway, as others have said, you rent the modem from NTL. It's therefore up to them to provide service if any part of it breaks.
I agree with Neil (it does happen occasionally  ), you should contact the MD for your area.
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17-01-2005, 17:04
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#25
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Inactive
Join Date: Jan 2005
Location: Teesside UK
Age: 60
Services: Digital Cable TV V+
Freeview
Virgin Phone
10Mb Broadband
Home WiFi Network
Virgin Mobile BB
Posts: 100
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Re: AC adapter for NTL 200 cable
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Originally Posted by jerenus
i writed very politely, i think they couldn't understand my words " modem plug"
anyway i will contact them
thanks a lot for your replies
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Not wanting to defend NTL in any way, but if you used that term in your original email maybe there was some confusion and they thought you meant the plug on the ethernet cable that connects the modem to your PC or router, rather than the plug on the power adaptor??
As the others say, any part of their rented kit should be maintained by them, that's partly what you pay your monthly subsription for. I've just had them out today to replace a faulty TV box (STB).
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17-01-2005, 17:11
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#26
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: AC adapter for NTL 200 cable
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Originally Posted by HD462
Not wanting to defend NTL in any way, but if you used that term in your original email maybe there was some confusion and they thought you meant the plug on the ethernet cable that connects the modem to your PC or router, rather than the plug on the power adaptor??
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Then ntl ( supposedly the "professionals" in this situation) should have asked the customer exactly what he meant, instead of just sending a standard CS-BS â„ ¢ reply)
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Originally Posted by HD462
As the others say, any part of their rented kit should be maintained by them, that's partly what you pay your monthly subsription for. I've just had them out today to replace a faulty TV box (STB).
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Yep. 
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17-01-2005, 17:14
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#27
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: AC adapter for NTL 200 cable
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Originally Posted by HD462
Not wanting to defend NTL in any way, but if you used that term in your original email maybe there was some confusion and they thought you meant the plug on the ethernet cable that connects the modem to your PC or router, rather than the plug on the power adaptor??
As the others say, any part of their rented kit should be maintained by them, that's partly what you pay your monthly subsription for. I've just had them out today to replace a faulty TV box (STB).
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That's an NTL supplied cable also. IMHO NTLs responsible for providing me with a working bit of CAT5 with an IP address on it, so the CAT5, CM, PSU, coax are all their problem.
This is analagous to providing a working phone socket to plug your telephone into or a working coax / scart signal to plug your TV into.
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