modem failed - Page 2

ian@huth · 15-01-2005, 15:54

Quote:

Originally Posted by monkeybreath

If someone cancels their services any previous contract is cancelled. If a customer then wishes to sign up with ntl again they will be offered the same contract as a new customer- a rental modem free of charge.

It is to register an old modem, it may or may not work. (not going to get into too much depth here).

NTL have not made the modem unsaleable- plenty of them are sold on ebay to unsuspecting people who think they can use them on ntl's network

I fully understand that all broadband customers are supplied with a free rental modem. A point that the OP made was that having a second modem in reserve so that internet access could be maintained if the rental modem became defective and couldn't be replaced for several days would be helpful to him.

I have seen posts on here where NTL staff have advised a customer having a problem with their broadband connection to replace the modem with an old modem they had from a previous address. Why is this any different?

I don't like the ethics of saying that NTL have not made the modem unsaleable when you say it can not be used again on the network.

15-01-2005, 16:40

I gather from the engineer that the whole point of it is that NTL basically rent the modem to users so they aren't the users' property to sell in the first place, hence if the modem is attached to the network and it has not got a recognised MAC address, or is one which doesn't match up to the registered user then the connection will simply not be activated.

ian@huth · 15-01-2005, 16:43

Quote:

Originally Posted by tallymanjohn

I gather from the engineer that the whole point of it is that NTL basically rent the modem to users so they aren't the users' property to sell in the first place, hence if the modem is attached to the network and it has not got a recognised MAC address, or is one which doesn't match up to the registered user then the connection will simply not be activated.

That is the case now, but when broadband was first introduced by NTL you had to buy the cable modem. There was no cable modem rental service.