Ntl e-mail gone crazy!!!

[ian@huth]

Originally Posted by Stuart W

Lets just see that attitude in other scenarios....

MASIVE queues at the dentist - No one is forcing you to get toothache.
CRAP finances for NHS hospitals - No one is forcing you to get ill.
AWFULL public transport - No one is forcing you to get on the train / bus.

What I'm trying to get at here is, you are indeed correct, no-one is forcing anyone in these scenarios. However, you are missing one important factor.
WE ARE PAYING FOR THESE SERVICES.

If ntl SELL me e-mail as part of their service, in the same way other ISP's do, I would expect it to work within acceptable paramiters.
Personaly, I'd find THOUSANDS of junk e-mails a day totaly unacceptable and fully expect ntl to do something about it.
Not because it's my individual account, but because this mail has to go through the ntl system and adds bandwidth to an already heavily loaded system.

It would be more beneficial to ntl than the individual customer if this problem was resolved.

Quite a few attempts at analagies that are nothing like what we are talking about and flawed to boot. If we were to compare email with snail mail there is one important point that emerges. The Post Office have to deliver to you all mail that is addressed to you and properly franked. NTL are not sending you the junk mail, they are just delivering it. There are plenty of people who do not want someone else to decide what email they get and what is not passed on to them because they think it is spam. I get several emails which I do want to receive marked as spam by Mailwasher and would be upset if I was not given the chance of receiving them.

Originally Posted by Basisboy

I'm getting heaps .... This shows NTL in a bad light - a poor ISP ! Come on if Microsoft can get it's act together then why can't NTL?
Perhaps I should use my hotmail more?

Following masses of spam mails and the unexplained removal of our e-mail addresses twice by NTL and then several long downtime periods for NTL servers, we decided to reactivate a dormant hotmail account and so far the service from Microsoft has been superior to that of NTL. NTL e-mail services are poor, make the change you will not regret it and in anycase hotmail can fetch your NTL pop mail if you so wish.

Originally Posted by Bill C

Are you saying you get THOUSANDS EVERY DAY ON YOUR EMAIL ACCOUNT

I am sure you will find that NTL are doing something about it. I certainly have seen a very big reduction in spam over the last 2 months. I am sure they have started to introduce spam filtering.

I've had no reduction in the amount of spam I receive to my purposely set up spam email.As for the other non spam one well I got very little spam on that already and none for some time.

Frankly I find it hard to judge if they are actually doing anything.

[jtwn]

I've got nine @ntlworld accounts. One of them gets about 25 spam emails a day, just made another account with - on the end of the original name; it gets no spam

Don't know why but one week i got about 10 random spam mails to one account..it just stopped soon after. Other then that i'm spam-free

Originally Posted by Gogogo

Following masses of spam mails and the unexplained removal of our e-mail addresses twice by NTL and then several long downtime periods for NTL servers, we decided to reactivate a dormant hotmail account and so far the service from Microsoft has been superior to that of NTL. NTL e-mail services are poor, make the change you will not regret it and in anycase hotmail can fetch your NTL pop mail if you so wish.

I on the other hand gave up on my Hotmail and msn accounts due to the spam. Even on its highest setting i get spam from Microsoft and its approved affiliates which i cannot stop and at times could be 10-20 spams a day . I emailed hotmail support who said that they cannot turn these emails off as they are part of the service and are a required part . Therefor i had 2 options

Except the spams from Microsoft and its partners
Dump my hotmail

Answers on a postcard

Originally Posted by Bill C

I on the other hand gave up on my Hotmail and msn accounts due to the spam. Even on its highest setting i get spam from Microsoft and its approved affiliates which i cannot stop and at times could be 10-20 spams a day . I emailed hotmail support who said that they cannot turn these emails off as they are part of the service and are a required part . Therefor i had 2 options Except the spams from Microsoft and its partnersDump my hotmailAnswers on a postcard

Having used hotmail for some time, no spam, you can choose if you pay for the service. No spam at all. Reliable solid service.

[Toto]

I think we've been here before, many....many times. Yes, ntl gets spam, so do other ISP's, and no one email service can truly say it is spam free. I have hotmail and yahoo accounts, and they both get spammed too.

One of my ntl email addresses gets hit quite bad, but it has improved since ntl introduced the first phase of anti spam blocking. I'm sure when phase two is introduced, which I believe is controllable (sp?) through the webmail interface, we should all see further reductions.

However, I will say this, get hold of Thunderbirsd, it is a fantastic email program, and deals with spam a lot better than any Microsoft Email product in my experience.

[David25]

I get less than 5 spam emails in a week on 3 ntl email accounts. (The vast majority on an account that I keep private for some reason.)

If I did get spam I wouldn't just blame ntl though. They should do something of course, all ISPs should take a certain level of responsibility.

There is only so much any ISP can do though, especially when some people are not careful about who knows their address (present company excepted of course).

[Toto]

Originally Posted by David25

I get less than 5 spam emails in a week on 3 ntl email accounts. (The vast majority on an account that I keep private for some reason.)

If I did get spam I wouldn't just blame ntl though. They should do something of course, all ISPs should take a certain level of responsibility.

There is only so much any ISP can do though, especially when some people are not careful about who knows their address (present company excepted of course).

Originally Posted by David25

I get less than 5 spam emails in a week on 3 ntl email accounts. (The vast majority on an account that I keep private for some reason.)If I did get spam I wouldn't just blame ntl though. They should do something of course, all ISPs should take a certain level of responsibility.There is only so much any ISP can do though, especially when some people are not careful about who knows their address (present company excepted of course).

Well, 1000 to 2000 spam mails a month was enough for us but what really upset us was that twice this year NTL mail servers were down for up to 10 days and then the loss of our normal mail addresses without even an explanation to customers, this kind of situation is appalling and should not be tolerated by any decent ISP. Reluctantly, we had to find a reliable alternative this we have done and as a result are now very happy.

[Shaun]

Originally Posted by David25

I get less than 5 spam emails in a week on 3 ntl email accounts. (The vast majority on an account that I keep private for some reason.)

If I did get spam I wouldn't just blame ntl though. They should do something of course, all ISPs should take a certain level of responsibility.

There is only so much any ISP can do though, especially when some people are not careful about who knows their address (present company excepted of course).

Ntl's spam problem its not an issue of keeping your account secret. The spammers can use brute force attacks on Ntls email servers to get spam through because there are so many customers with the @ntlworld.com addresses. This works because if they try a million different permutations of FIRSTNAME.SURNAME@NTLWORLD.COM then they will get some through.

The only advice is to change your email address to something less common, or change your email provider. I've always used Yahoo.co.uk for my mail and they do me proud, I hardly get any spam into Outlook, maybe 1 or 2 a week.