Strange Phone Calls.... - Page 2

22-12-2004, 11:55

Quote:

Originally Posted by gooner4life

Nuisance calls need to be investigated by the police, if we block these calls the police will not be able to trace the source of them and if we intervene we could possibly ruin any chance of legal action being taken.

Yes, nuisance calls need to be investigated by the Police - working in association with the telco (as BT point out on their very helpful website). My point is merely that just telling a customer to call the Police is not a terribly proactive or supportive response. To judge how seriously NTL takes nuisance calls try googling "dealing with nuisance calls". Numero uno response is a very comprehensive BT site. Try googling "NTL dealing with nuisance calls" and you get first a BBC site replicating BT's advice with links to BT and Telewest advice sites with NTL's presence confined to listing customer services' number. The third response is this very forum, with a thread bemoaning how NTL does not provide the same kind of advice as other telcos. I will willingly praise good service from NTL (did so recently with Tech support who I generally find a very good and disarmingly honest) and hold my hands up when I get things wrong (sadly also did that recently!) but I also reserve the right to point out when, in my opinion, the company fails to deliver a decent service.

Florence · 22-12-2004, 21:58

While I was in work my Daughter who was on holiday was woke up with a call the person who called said nothing then put the phone down. this then continued all day every hour and onlu seemed to stop 2 hours after I got home as I was the only one who answered it then. Apparently every time she phoned 1471 it said the number was withheld. Will have to sort out barring withheld numbers tomorrow when CS are open.

zaax · 22-12-2004, 22:54

Quote:

Originally Posted by Kits

While I was in work my Daughter who was on holiday was woke up with a call the person who called said nothing then put the phone down. this then continued all day every hour and onlu seemed to stop 2 hours after I got home as I was the only one who answered it then. Apparently every time she phoned 1471 it said the number was withheld. Will have to sort out barring withheld numbers tomorrow when CS are open.

In some areas you can just dial 1478
see http://www.ntl.com/home/telephone/pdf/wpack03.pdf

snorbitz · 13-01-2005, 20:47

Just as a follow up... The calls seem to have stoped as quick as they started... Thanks