CS - What a pleasant surprise.

[DVS]

Originally Posted by Russ D

I've always thought we are more likely to comment when something unexpected happens - so when you call a company up and they do exactly as you ask, it is unremarkable because it's what you expected them to do. But if they lie, fob you off or generally mess it up, you are more likely to comment (or set up a website ) because it is not what you expected them to do.

When people (such as the ntl people here) go above and beyond, that's when I tend to sing their praises.

From my point of view getting correct service was unexpected I fully expected 20Min plus waits and a less than helpful CS rep after that wait.

[Russ]

Originally Posted by DVS

From my point of view getting correct service was unexpected I fully expected 20Min plus waits and a less than helpful CS rep after that wait.

I see where you're coming from with that....but that seems to be on the basis that people should accept slow/bad service from ntl and most people's experiences will demonstrate that this is not the case.

[Shaun]

Originally Posted by orangebird

Not directed specifically at you dellwear, but....

So we should only bleat when it's bad, but say nothing when it's good? How miserable that would be?...

Someone was happy with ntl CS, and decided to say so on the forum. What's the problem?

No problem, I just can't understand the need to comment when things are just as they should be. If we all commented here when things were "normal" then the forum would be over run. In this case yes I agree this is out of the ordinary as when ever I've called Ntl their CS has been very flaky.

On a more general note, I don't see the need, after all I don't comment every morning when the milk turns up on the door step at the right time.

Originally Posted by dellwear

No problem, I just can't understand the need to comment when things are just as they should be. If we all commented here when things were "normal" then the forum would be over run. In this case yes I agree this is out of the ordinary as when ever I've called Ntl their CS has been very flaky.

On a more general note, I don't see the need, after all I don't comment every morning when the milk turns up on the door step at the right time.

I suddenly saw the irony in this - nice one dellwear, ignoring your bad experience of cable & favourable one with adsl, the idea that, if everyone who had a good experience with either 'posted' to say so, then either system might flake out, is funny

[DieDieMyDarling]

This thread points out how bad the service USUALLY is, if just having it go 'ok' gets someone so excited. Maybe if you have the same experience from now on, it'll be something worth celebrating, but if it's a one off, and things get back to the way they were, you'll regret praising them so much. ;-D

[themelon]

Originally Posted by DVS

Makes perfect sense and I'd agree with what you said. The service wasn't exceptional but it was correct. Correct service is a novelty from my point of view hence this post.

That is a very good point.........

I hardly ever recieve the correct service from any providers be it BT, Sky, Orange, T-Mobile, 02, Vodafone, Severn Trent, British Gas, N-Power, Scottish Gas etc etc, very few do stuff properley.

Customer service in the country........not just ntls is often poor and rareley adequate, so in this sad state of affairs companies should be recognised for giving the correct service.

Mentioned before the form wouldnt be full because the majority of people dont get what they should from any provider.

Originally Posted by DieDieMyDarling

This thread points out how bad the service USUALLY is, if just having it go 'ok' gets someone so excited. Maybe if you have the same experience from now on, it'll be something worth celebrating, but if it's a one off, and things get back to the way they were, you'll regret praising them so much. ;-D

DDMD, Delayed reaction... but spot on. NTL not cocking up should be a 'Dog Bites Man' story, not, sadly, a 'Man Bites Dog' story as is the current case.

That'll be your cue to defend NTL then Orangebird!

[orangebird]

Originally Posted by andyl

DDMD, Delayed reaction... but spot on. NTL not cocking up should be a 'Dog Bites Man' story, not, sadly, a 'Man Bites Dog' story as is the current case.

That'll be your cue to defend NTL then Orangebird!

Defend what? Or are you just bored this afternoon? Grow up.

[Russ]

Settle down people.....

Originally Posted by orangebird

Defend what? Or are you just bored this afternoon? Grow up.

Blimey, do chill out Orangebird. Humour not a strong point I see.

Still as I'm feeling an aged 39 years it's good to be told to grow up. Just like being at school again. Aah, them were the days.

[Russ]

I really don't want to have to lock this one down, so let's make sure that's the last comment on the matter please.

[steven_azari]

well just take it as a step forward rather than a step back... at least that way we can be thankful for an improvement in service. and thats good for us all.