Slow in Guildford

[madder]

Im also in the guildford error and ther does sems to be a fault relating to the new servers they put in;
| | | (private use) |
| 1 | | 192.168.1.1 | - | ... | | 0 | x | (private use) |
| 2 | 10 | 10.252.183.254 | - | ... | | 1209 | -x | (private use) |
| 3 | | 80.4.30.149 | glfd-t2cam1-b-v105.inet.ntl.com | - | | 1205 | -x | 80.4.30.0 |
| 4 | | 62.254.207.165 | glfd-t2core-b-ge-wan61.inet.ntl.com | - | | 1221 | -x | NTL Internet
just look at that godamm ping 1200ms and thats good atm.. been high as 3000ms.. when u consider im like 3 miles from there servers.
Ntl should sort ther act out otherwise ill be swapping to 2mbit adsl as im only 1 mile from exchange p


hmm maybe its me.. well its ntls equipment so...

Cable Modem Configuration
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : u wish
IP address : 10.252.181.135
Downstream Receive Power Level : -3.64 dBmv ???????
Downstream SNR : 33.57 dB
Upstream Transmit Power Level : 42.75 dBmv

anyone shed light on this config?

[Ignition]

dBmvDownstream SNR : 23.68 dB <<< that is unacceptable, minimum specification for this is 24dB, and I mean minimum.

Upstream x-mit power is fine though. Enjoy the engineer's visit.

[Ignition]

Originally Posted by madder

Im also in the guildford error and ther does sems to be a fault relating to the new servers they put in;
| | | (private use) |
| 1 | | 192.168.1.1 | - | ... | | 0 | x | (private use) |
| 2 | 10 | 10.252.183.254 | - | ... | | 1209 | -x | (private use) |
| 3 | | 80.4.30.149 | glfd-t2cam1-b-v105.inet.ntl.com | - | | 1205 | -x | 80.4.30.0 |
| 4 | | 62.254.207.165 | glfd-t2core-b-ge-wan61.inet.ntl.com | - | | 1221 | -x | NTL Internet
just look at that godamm ping 1200ms and thats good atm.. been high as 3000ms.. when u consider im like 3 miles from there servers.
Ntl should sort ther act out otherwise ill be swapping to 2mbit adsl as im only 1 mile from exchange p


hmm maybe its me.. well its ntls equipment so...

Cable Modem Configuration
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
MAC address : u wish
IP address : 10.252.181.135
Downstream Receive Power Level : -3.64 dBmv ???????
Downstream SNR : 33.57 dB
Upstream Transmit Power Level : 42.75 dBmv

anyone shed light on this config?

Yup, all fine, thanks.

Will check your modem when I have time, don't worry about giving me a MAC address the internal IP you've provided will be fine

[madder]

a engineer did fit a filter on the line at 1 point when i was having dropout problems was later diagnosed as a chipset conflict usb vs amd and the ntl100 so i removed it.. me looks for filter lol

'80.4.30.149' was found in 3 hops (TTL=253). But, problems starting at hop 2 in network "(private use)" are causing IP packets to be dropped.

[wee willie]

eventually I got through to a second line engineer in cardif
he was particularly concerned with my fluctuating s/n and high pacet loss
and I will be having an engineer's vist in the near future

will post back

thanks for your help
wee willie

[wee willie]

have had the engineer round
he found no fault at my site but concluded there was a network fault

the network engineer came out on thursday, cleaned the connectors for a slight snr improvement and detected faults up the network.

As of tonight, friday, my speeds are now @ 700k, very much better than before, but a long way short of 1.5mb
how do I progress with the network engineer/fault dept, no one has given me any contact details

[wee willie]

I've been in touch with engineers today
snr still 23-26
they insist there arent any network problems
did a download test from tucows whilst they were on the phone and obtained 84 Kb/s whereas they said I should be on 177/187
hence half of my supposed 1.5mb bandwidth
there was only 22% utilisation on the line
they say there may be a '10% loss due to my pc'
where they get there info from I am unsure

contacted my network support company and he disagrees that there is anything here causing a problem

how do I fix this?

answers on a postcard...............

wee willie

[paulyoung666]

Originally Posted by wee willie

I've been in touch with engineers today
snr still 23-26
they insist there arent any network problems
did a download test from tucows whilst they were on the phone and obtained 84 Kb/s whereas they said I should be on 177/187
hence half of my supposed 1.5mb bandwidth
there was only 22% utilisation on the line
they say there may be a '10% loss due to my pc'
where they get there info from I am unsure

contacted my network support company and he disagrees that there is anything here causing a problem

how do I fix this?

answers on a postcard...............

wee willie

when you say network support company , what exactly do you mean by that ?????

[~Dan~]

Have you tried using a different webcache?

[wee willie]

Originally Posted by paulyoung666

when you say network support company , what exactly do you mean by that ?????

I had a network consultancy set up my husband and wife network cause its beyond my tech capability.

I referred to them today to see if there was any validity in ntl's ascertions that my setup was causing a slow down

[wee willie]

Originally Posted by ~Dan~

Have you tried using a different webcache?

Dan

I'll give that a go tomorrow, but 99 ntl tech's so far have never suggested it

[wee willie]

the cach change didn't have any effect


after the ntl network work was done I was able to get occasional speeds of 100k
but my dan ewells speed test show 750 nto 1500 download speeds (excuse my lack of knowledge re the units)

but I also seem to have more than my fare share of packet loss

when I've got some time to spare I'll persevere with ntl's tech support again

[wee willie]

Finally had the matter solved and for the first time I have 1.5mb speeds

the engineer was very good
he found that when ntl changed out my old cmx modem, they didnt change the power supply, which effectively fried the new modem
this was replaced as was the ps
o/side, the box was letting in water
which the engineer has asked to be fixed
(the previous engineer, 2 wks ago said similar things, but nothing happened)
will keep my fingers crossed
the previous engineer did put in a new cable connector BUT he inserted into a naff/rusty part of the box

low and behold
new modem + psupply
new connector housed properly and voila all finally solved

its taken c 2 months to sort this