[Merged] EMail Problems *Again*

[efossa]

...damn looks like im going to have to go back to the dreadful Outlook Express.

[efossa]

damn......thats weird, only Outlook Express will send mail, no other email client will work, i just tried using Mozilla Mail that didnt work either.

[nostra]

go into thunderbird...

go to tools > account settings > outgoing server (smtp settings)

remove the username in there if there is one and untick username and password

you should then be able to send mail ok

hope this helps

thunderbird automatically ticks username and password as default it appears even though there is no username in there and something that has happened while upgrading the ntl smtp servers has caused anyone with these settings ticked to fail :S

[efossa]

Thanks, that worked !!!!!!!!

How did that setting change? I haven't made any changes to Thunderbird - very weird.

[nostra]

its not you, ntl have changed the outgoing smtp server to esmtp, which i believe they were not using before (correct me if i am wrong) you have always had it ticked and it has just accepted a blank username, however the new server software that they are using does not accept this and will then force you to enter a username and password which the server is not using and will ultimately refuse.

[ikthius]

why does the new server not want a username, I take it they know who we are from the IP address and phone line, instead of just a username?!

it takes a wee bit longer to send than last week, is this due to the upgrade?

ik

[nostra]

the old server did not want a username either just like this one as you are allowed to send an email via it as long as you are on an ntl ip range otherwise it will not allow you to send anything, the previous smtp server ignored the fact that there was an empty username, whereas this one does not and you need to untick it :s

as for the server upgrades i know there is a lot of testing being carried out for a couple of new features to be released soon which will please some of you this could be causing it to run slower than normal

[Toreador]

Maybe they should divert some of their testing resources to fixing current problems? I have been having problems receiving emails for 5 days now - some arrive, others do not. NTL assure us that they will all arrive once the problem is resolved, woopy doo, it would have been quicker for the sender to use a carrier pigeon. And I can't send emails by SMTP, just via webmail (which is subject to frequent 504 timeout errors).
Grrr.

[palmour]

That worked a treat. Thankyou so much

Originally Posted by nostra

go into thunderbird...

go to tools > account settings > outgoing server (smtp settings)

remove the username in there if there is one and untick username and password

you should then be able to send mail ok

hope this helps

thunderbird automatically ticks username and password as default it appears even though there is no username in there and something that has happened while upgrading the ntl smtp servers has caused anyone with these settings ticked to fail :S

[nostra]

the testing is important, and integral to making the platform more stable ultimately with the introduction of the new features

[Toreador]

I'll believe it when I see it, if I live that long.

[nostra]

lol maybe who knows.. i guess only time shall tell

[Crypto]

Cheers nostra

worked for me too.

Crypto

Hello,

I just managed to d/load my email - but it looks like it has gone down again in the last 10 mins...

Anybody else having problems?

Lee


PS - Sorry admin for posting a duplicate link!

[gmcl]

Still no outgoing email via Outlook. Service just times out. Ntl's Server Status page said there was a problem on the 9th Nov 16.00. 3 days on still not working. Is there a fix or does anyone know when NTL are likely to solve the problem?

Cheers