Packet Loss In Cardiff

[IanGuy]

I really am not too bothered about the refund side of things, I am angry at the fact that I could do nothing and speak to nobody about the problem from Saturday @ 10pm through to Monday.

[shuffler]

I agree, NTL must be aware that Saturday and Sunday are the days when customer services/support will receive the most calls. What customers want when things go wrong is information. There was no information re this fault on Sunday on either the freephone server status line or on broadband support who only told us that there was an outage in CF24. The end result being that you are left wondering whether you have a faulty modem/line/PC etc.

Surely there must be one non illiterate in NTL who could have put the information on the server status line.