What Gives!!?!?!?!?!

Originally Posted by Escapee

Oh yes it never happens does it, and I am only telling a load of lies about the way employees are treated.

It does make me laugh though at the number of employees who have stood up for ntl on this site and .com, only to have a complete change of attitude after the company has shafted them.

I have never understood people at the bottom standing up for the company as if were there own personally owned company!

I laugh at people sat in callcentres who belittle things they know nothing about, technicians out on the network used to have to pay for petrol for the generators to keep cabinets running during power outages and not get the expenses paid back.

We were even advised by our managers to book an extra hours overtime to cover the costs because the company were ripping us off. The management found out about these practices and then started looking inot hours booked against times faults were booked off etc.



go on keep sticking up for the great company that employs you

I can never understand how anyone can defend the indefensible.
They are so shoddy in their dealings with people, not just their own staff, all you lot on here who defend ntl, they dont give a toss about you, your expendable just like anyone in this world, stop defending an atrocious company.
It probably is right that ntl employees cannot change everything, but one thing they can do is stop being so bloody defensive.
Upgrading speeds for new customers, but expecting existing customers to pay a £25 fee, what is going on here?

[Graham F]

Originally Posted by arcamalpha2004

Upgrading speeds for new customers, but expecting existing customers to pay a £25 fee, what is going on here?

And you know that for definate don't you one thing that annoys me someone that jumps the gun and starts having a go without the full facts, that have not been given out yet

I dont know the full facts scoob, youre right there, but these things are leaked on here, and even if it turns out to be just £1 fee, it is still not bloody on.

[orangebird]

Originally Posted by arcamalpha2004

I dont know the full facts scoob, youre right there, but these things are leaked on here, and even if it turns out to be just £1 fee, it is still not bloody on.

You've already had one speed increase for free - what more do you want????

If it's just 'not on', then don't upgarde.

[Neil]

We're not getting into another speed increase "discussion" here.

[Graham F]

Originally Posted by arcamalpha2004

I dont know the full facts scoob, youre right there, but these things are leaked on here, and even if it turns out to be just £1 fee, it is still not bloody on.

sorry i think you misunderstood my point, the upgrade is happening fact, the upgrade fee is happening fact as Simon Duffy himself has confirmed this What is unclear is if new customers can walk straight into these new levels without paying. As OB says if your not happy don't upgrade

Scooby Edit sorry neil..... i won't say anything else on this matter *shuts up*

[ian@huth]

Been wondering what speed you would get if you changed tier from say the 300k service to the 750k/2Mb tier and if any fee would be charged? I know the answer is wait and see but you still wonder.

Ravedadave,

Try emailing NTL;Home's MD: aizad.hussain@ntl.com. The error of the company's ways needs pointing out to him at every opportunity and they can hardly argue notice hasn't been given when you've contacted the top man.You could also email your regional MD (contacts on the Knowledgebase pages). I've done this in the past and had an excellent response. He phoned me personally and had an engineer out straight away to resolve my local problems resolved. Sadly, the national picture....


PS. Cable Forum folk: I believe Alan Grant is no longer northern regional so you may want to update the knowledgebase.

Originally Posted by orangebird

You've already had one speed increase for free - what more do you want????

If it's just 'not on', then don't upgarde.

That explanation will really satisfy disgruntled customers when theyre calling in their droves wont it?
Treat all customers the same, if one customer isnt having to pay a fee then no customer should have to, end of for me.

[Neil]

Originally Posted by Neil

We're not getting into another speed increase "discussion" here.

[dilli-theclaw]

Originally Posted by Neil

We're not getting into another speed increase "discussion" here.

Ever had the feeling you're talking to yourself.