Is the NTL cable network going down the pan?

[Ignition]

Yes it is going down the pan my mates who are in Ntl said to me that they had a meeting the other day and the question was why are the Net tecs not looking after the network and only doing trouble calls .
The Answer was we decide on whats happing and ntl can afford to lose 80,000 customers so stop moaning....

Just to prove what kind of people ntl really are..........

That isn't representative of the entire company.

The f***wit who came out with that needs a P45 to be honest, I wouldn't let him manage me going to the bathroom after a Vindaloo and ten pints.

[Florence]

Originally Posted by homer

Yes it is going down the pan my mates who are in Ntl said to me that they had a meeting the other day and the question was why are the Net tecs not looking after the network and only doing trouble calls .
The Answer was we decide on whats happing and ntl can afford to lose 80,000 customers so stop moaning....

Just to prove what kind of people ntl really are..........


Homer

I am afriad I would take that remark with a pinch of salt!

No company can afford to lose 80,000 customers to do so would reduce the fat cats yearly bonuses and that wouldn't go down well.

[Escapee]

Originally Posted by Ignition

That isn't representative of the entire company.

The f***wit who came out with that needs a P45 to be honest, I wouldn't let him manage me going to the bathroom after a Vindaloo and ten pints.

I know we will never see eye to eye, but the contents of that post are a fairly representative feeling of the majority of ntl employees working on or closely associated with the networks.

You would have to dig deep to find any network technician who would say things are good in networks and agree that the present callcentre biased management are steering the company in the right direction for long term survival.

One manager from a corporate department recently summed it up when he said "ntl is nothing more than a call centre company these days"

You will find that most of the managers and supervisors in networks just nod their heads and do as they are told, they know very bad decisions are being made but they have mortgages and bills to pay, so why rock the boat!

The network guys in the local region are saying they are under pressure to fix network faults in some instances after they have completed their days service calls, they are under pressure to get the network running as quickly as possible when it's down. Getting it running again in the shortest time is understandable, but sometimes it involves a bodge, fudge, temporary fix...whatever you want to call it. They say fault control will not allocate them time to go back and complete a permanent solution to the problem.

I am not being all doom and gloom, just saying if ntl continue with the current mentality the company will get into a very bad state in the future.
I guess you can laugh if i make parallels with the old Rediffusion company, but they had big networks and spent the minimum on them, instead they invested the money in buying other companies. The lack of maintenance after a number of years soon turned into a dinasour that would cost as much to put right as starting form scratch again.

The best way to tell how employees feel about things is go along to the pub with them, after a few pints most people open up and are not afraid to hide behind bulls**t anymore, most managers are not excluded from this either.

Anyone not working in ntl networks who thinks things are not very bad with a very low morale countrywide, are very much mistaken or wearing blinkers.

[Ignition]

Originally Posted by Escapee

I know we will never see eye to eye, but the contents of that post are a fairly representative feeling of the majority of ntl employees working on or closely associated with the networks.

Anyone not working in ntl networks who thinks things are not very bad with a very low morale countrywide, are very much mistaken or wearing blinkers.

Well, you know what I do and that I have a view of it all that's as good as anyone's. You're preaching to the converted.

Whoever said the above is a bloody disgrace. We should value each and every customer as much as possible, no bloody need for callous BS like that, and the idiot who said it doesn't even deserve discussion. The fact he's a manager at all astonishes me, he probably couldn't do his normal job through being an incompetent t**t and was pushed somewhere else as firing him would be messy.

Utter, utter prat. Customer focus for God's sake. Should be the first thing in each and every associate's mind, looking after customers where absolutely possible.

Is ********* like that that give the rest of us a bad name.

EDIT: and reeeeelax

Originally Posted by Ignition

Well, you know what I do and that I have a view of it all that's as good as anyone's. You're preaching to the converted.

Whoever said the above is a bloody disgrace. We should value each and every customer as much as possible, no bloody need for callous BS like that, and the idiot who said it doesn't even deserve discussion. The fact he's a manager at all astonishes me, he probably couldn't do his normal job through being an incompetent t**t and was pushed somewhere else as firing him would be messy.

Utter, utter prat. Customer focus for God's sake. Should be the first thing in each and every associate's mind, looking after customers where absolutely possible.

Is ********* like that that give the rest of us a bad name.

EDIT: and reeeeelax

Way to go m8 i think you need a now

[Escapee]

Originally Posted by Ignition

Well, you know what I do and that I have a view of it all that's as good as anyone's. You're preaching to the converted.

Whoever said the above is a bloody disgrace. We should value each and every customer as much as possible, no bloody need for callous BS like that, and the idiot who said it doesn't even deserve discussion. The fact he's a manager at all astonishes me, he probably couldn't do his normal job through being an incompetent t**t and was pushed somewhere else as firing him would be messy.

Utter, utter prat. Customer focus for God's sake. Should be the first thing in each and every associate's mind, looking after customers where absolutely possible.

Is ********* like that that give the rest of us a bad name.

EDIT: and reeeeelax

Reading back through my post, I just hope it didn't come across as I was agreeing with what the guy said to a customer.

When I was working for ntl, I never posted on any site related to ntl discussions because I would of found it difficult to keep my mouth shut.
(not hard to believe I know)

I never made any negative remarks about ntl to any customers that I met, I bit my tongue as it would of been very unprofessional for me to do otherwise.

I do understand the guys who are not happy saying nothing, and I suppose people are only human and caught at the wrong time the ntl employee possibly said exactly what he personally felt.

No excuse though, and no argument from me on that one.

[Ignition]

Originally Posted by Bill C

Way to go m8 i think you need a now

Already on it Bill

[quadplay]

Originally Posted by Escapee

One manager from a corporate department recently summed it up when he said "ntl is nothing more than a call centre company these days"

They're not even that! They've outsourced the Tech Support call centres, and I wouldn't be surprised if CMCs and FMCs go the same way before long.

[Rone]

Back to the topic.
My connection has never been as good as it was before the upgrade.
i used to get throught to tech support dead easy for the last 2yrs, but the last few times i have been able to watch a considerable amount of tele before hearing a human voice.
I'm sure most of the ntl guys are doing their best, but at the end of the day its budget v manpower,divided by equipment, times hours in the day.
I'm self employed and deal with a lot of companies on a 1 to 1 basis and in ntl's defence they are nowhere near the worst.