Broadband virtually dead in BH area

[Hunt0r]

NTL are full of bs tho any bets no engineer went out at all :o

[funkyhitman]

[Ignition]

'I phoned them today about 3 and they said that there was an engineer at the box at the time, he'd been there since 9:20 this morning. I'm hoping this means that it'll be fixed later today. It has been better over the last few hours compared to normally at this time of day.
Fingers crossed...'

Originally Posted by Hunt0r

NTL are full of bs tho any bets no engineer went out at all :o

Really? Hrm so who were the two engineers who'd been working in that area all day who phoned me up to ask for help with a couple of things this afternoon?

By the way Southampton doesn't equal Poole, different networks.

[paulyoung666]

hi seasick and to the site , any joy yet or are you still having problems

[funkyhitman]

Well that's cool that there have been engineers out today...however when I rang up yesterday evening they told me there wasn't a problem in the area, which is clearly untrue, and they arranged for an engineer to come out to my house for tomorrow morning (how that will help I don't know).

Incidentally I had to cancel the callout anyway...maybe that's a good thing cos if the problem is now fixed and the engineer couldn't find any problems tomorrow would they charge me for the callout?

Regards,
Iain.

[Gareth]

*sigh* You guys are lucky, in a way, cause although my broadband is as stable as an erm... very stable thing, I have to live in Swindon.

I lived for a few years in Bournemouth ...Boscombe (yikes!), just behind the BIC and then in Winton. I really liked Bournemouth a lot.

It's a shame that the majority of jobs there were toursim-related, otherwise I'd have loved to have stayed there. As it is, I'm stuck in Swindon, along with Melinda Messenger and Billie (Pip Squeek) Piper.

Oh yeah.... is there still a fish & chip shop in the high street in Winton? It was green on the outside, iirc. They used to do the best fish and chips I've ever had.... although this was back in 1997/8, so maybe it's gone now.

Anyway, erm.... hope your braodband problems are fixed soon

[vwman]

don't think its here now ! but the BEST fishnchips is in Westborne Chez Fred !!

[bruiser]

wasn't some politic guy there or summit l8ly? lol

[funkyhitman]

Well as of yesterday my internet connection has been rock solid (touch wood) and I hope it will be continueing that way. It did not go down once in the evening yesterday and has not gone down today either. Yay for the engineers that were fixing it all day yesterday.

Is everyone elses connection ok now?

Regards,
Iain.

[Gooch]

Mine is never a 100% ok. I don't think a day goes by where I don't lose my connetion for a period of time be it minutes or hours. I've just had enough of calling NTL now.

I think before they start rolling out better download speeds in the BH area they should sort the existing problems. No point in having 2-3mb if it isn't consistent.

[steve_smith]

Originally Posted by Gooch

MI think before they start rolling out better download speeds in the BH area they should sort the existing problems. No point in having 2-3mb if it isn't consistent.

Agreed, I would certainly consider coming back from ADSL in the future to take advantage of these speed increases, but only if I knew my connection was going to work.

Steve.

[Gooch]

Hi Steve

So NTL finally drove you over the edge. I'm not far behind!

[Plonking]

Mine's been up and down again today. I'd like to change ISP but need the net pretty much every day to get research and send emails to various people for my uni work, so I may have to wait until the summer when my uni work is over to make the big switch..

At which point I'll be moving house so it won't even matter

[funkyhitman]

Well this is interesting, how come only my connection seems to be fixed? I spose that's more a rhetorical question cos I doubt you can answer it. Just the way it goes I guess, perhaps its something to do with my location. I'm BH9 and others of you are BH12 etc. Would this make a difference, are we on different 'nodes' but using the same network cable? (a tech support guy mentioned that the 'node' was where the problem lies). I really don't know what I'm talking about, just trying to make sense of it all.

Cheers,
Iain.

[steve_smith]

Originally Posted by Gooch

So NTL finally drove you over the edge. I'm not far behind!

It was the point in time when the woman I had been dealing with for a few months (yes, months) started to get more and more dismissive over the problem and ended up telling me that the service I had (5% to 40% packet loss) might well be the best NTL could offer... If I started dropping my monthly payment by 40% to match their packet loss, I doubt they would have been too pleased. But it seemed acceptable to them to offer that level of service to a paying customer.

This claim was made despite the fact my sister-in-law who lives in the very next street (probably less than 50 meters away in fact) is having no problems with her connection (other than the up-down-up-down-up-down nature of NTL broadband in the Bournemouth/Poole area). I even took my laptop round there and plugged it straight in to her set top box to test my hardware.

I also had another one of those "We'll call you back after an inexplicably long number of days to see if it's still broken" claim (which seems to be a standard fob off) from an engineer that never happened. When I rang up customer services to cancel (after being pushed from pilar to post), I was told that they wouldn't take notice of cancelation from me (despite the fact the money was coming out my bank account). So my fiance had to call them... after all the engineers we've had out and all the problems we've had, customer services asked why it was we were cancelling Needless to say, she told them ...

Like I said, if NTL fix it, and the new speeds are coupled with a decent upload, then I would consider coming back. But somehow I doubt it will ever happen. The network in our area seems to be in a complete mess. Whether the original problem was caused by Nynex or Cable and Wireless is irrelevant. The current franchise holder is NTL, so NTL should be sorting it out.

I'm on Zen ADSL, only on 512k (although apparently I can get 1Mbit). For my £24.99 a month, I get a static IP address, no bandwidth caps and so far (touching wood) a 100% reliable connection with no packet loss. Just a shame I had to spend 100 quid on a new wireless router/modem.

Steve.