Cancelling Broadband and leaving NTL

[Graham F]

Originally Posted by DeadKenny

NTL definitely haven't signed for it according to RoyalMail

what reason did the royal mail give for that? surely they should not of delivered it without a signature?!?!

[orangebird]

Originally Posted by Scooby

what reason did the royal mail give for that? surely they should not of delivered it without a signature?!?!

I was wondering that - surely, if you've sent something by recorded delivery, and the delivery DOESN'T get recorded, that's Royal Mails issue, not ntls?

[DeadKenny]

I phoned them up and they said it hadn't been delivered. Okay, it could be lost, but it's far more likely they didn't sign for it and thus it was rejected.

It should in theory eventually get returned to me.


I've fired off another telling them I've fulfilled my obligations and given them 30 days notice so I'm cancelling the direct debit. It's not my problem if they refused the letter or RoyalMail screwed up. I included the previous letter also. This time it's gone 1st class, not recorded, so I'll have no proof it's been delivered but maybe they'll accept it this time.

[Graham F]

Originally Posted by DeadKenny

I phoned them up and they said it hadn't been delivered. Okay, it could be lost, but it's far more likely they didn't sign for it and thus it was rejected.

It should in theory eventually get returned to me.


I've fired off another telling them I've fulfilled my obligations and given them 30 days notice so I'm cancelling the direct debit. It's not my problem if they refused the letter or RoyalMail screwed up. I included the previous letter also. This time it's gone 1st class, not recorded, so I'll have no proof it's been delivered but maybe they'll accept it this time.

ntl do not refuse to sign for any item, never have and never will!! I think you are trying to blame royal mails cock up on ntl which in my opinion you shouldn't be!! To be fair its not ntls fault that the royal mail screwed up eithier!!!

Originally Posted by Scooby

ntl do not refuse to sign for any item, never have and never will!! I think you are trying to blame royal mails cock up on ntl which in my opinion you shouldn't be!! To be fair its not ntls fault that the royal mail screwed up eithier!!!

But remember that does not make for good reading in some user's books.

Royal mail screwed up

NTL SCREWED UP now thats better


see what i mean.

[Graham F]

Originally Posted by Bill C

But remember that does not make for good reading in some user's books.

Royal mail screwed up

NTL SCREWED UP now thats better


see what i mean.

[DeadKenny]

Originally Posted by Scooby

ntl do not refuse to sign for any item, never have and never will!!

You say that but Royal Mail said to me that the recipient may have refused (not the only reason though obviously). I only have your word for it that NTL never refuse to sign and although you may be in some authority to say so, how do you really know unless you watch the people who receive the mail? Just because the company guide book say one thing (I assume so at least if you are telling me this), how do you know that someone on the staff isn't just thinking "this is too much hassle to deal with" or "not another cancellation" and rejects it?

Either way, it's not my fault if they didn't receive it. I've done my part (and what will be twice now). If NTL want to charge me for an extra month they can take it up with Royal Mail if they claim they never received it.


The other possibility is Royal Mail did deliver it but didn't bother getting a signature, so they have no record of delivery. There's then a chance of NTL deciding that without signing for it they can deny they received it. You may think that this kind of practice would never happen in your beloved company, but trust me, underhand things like this do go on. That's why we have to send by recorded delivery to make sure there is a record of delivery.

I know it's a cynical view but everything about NTL brings me this out in me, and reading other threads here and elsewhere on cancellations I can only see that NTL put obsticals in the way of cancellation.

Maybe if you guys are insiders, perhaps you can confirm my account has been cancelled?

I just want closure, then I can be out of this love-in here.

[samuelnw53]

I sent recorded letter to NTL on 8th Nov still has not been delivered ,Ntl charged me for things i have never had on my last bill and because i cancelled my DD as i would not have that ammount in my account ,they have cut off my phone service .BB will probably be next, the letter was to send me out an amended bill as promised when i phoned up ,still not got that

[Graham F]

Originally Posted by DeadKenny

You say that but Royal Mail said to me that the recipient may have refused (not the only reason though obviously). I only have your word for it that NTL never refuse to sign and although you may be in some authority to say so, how do you really know unless you watch the people who receive the mail? Just because the company guide book say one thing (I assume so at least if you are telling me this), how do you know that someone on the staff isn't just thinking "this is too much hassle to deal with" or "not another cancellation" and rejects it?

Either way, it's not my fault if they didn't receive it. I've done my part (and what will be twice now). If NTL want to charge me for an extra month they can take it up with Royal Mail if they claim they never received it.


The other possibility is Royal Mail did deliver it but didn't bother getting a signature, so they have no record of delivery. There's then a chance of NTL deciding that without signing for it they can deny they received it. You may think that this kind of practice would never happen in your beloved company, but trust me, underhand things like this do go on. That's why we have to send by recorded delivery to make sure there is a record of delivery.

I know it's a cynical view but everything about NTL brings me this out in me, and reading other threads here and elsewhere on cancellations I can only see that NTL put obsticals in the way of cancellation.

Maybe if you guys are insiders, perhaps you can confirm my account has been cancelled?

I just want closure, then I can be out of this love-in here.

To be honest if i paid someone to deliver something and they said to me they didn't know what happened to it, i would want a refund for the amount i paid for it and some compensation for it as well.

Why would ntl refuse to sign for something when they don't know what it is until they open it!??! doesn't make sense to me, if you do a search on this board or any other simlar one you will find time and time again, something like this...

I sent ntl a letter recorded delivery and they signed for it, but they are saying there is no record of it

this is something which i would say is typical ntl, not them refusing to sign for it!!

To be honest your gripe needs to be with the royal mail not ntl IMO, you have no proff that ntl recieved your letter even though you paid extra from the Royal Mail to get this, you need to be aiming some of your anger at them not ntl!!

[DeadKenny]

Originally Posted by Scooby

Why would ntl refuse to sign for something when they don't know what it is until they open it!??!

Because almost always a recorded letter is likely to be a cancellation or complaint of some sort. It's in some companies interests to ignore these.

The reason I am suspect about it is because of reports from others who have had letters ignored and especially those who have requested cancellation on the phone and been subsequently ignored despite promises on the phone. If they can do it on the phone they can do it on receipt of a letter.


Looks like I'm not the only one as samuelnw53 just posted the same problem. So either RM have screwed up at least twice, or NTL are not signing for letters.

[Stuart]

Why not ask the Royal Mail for proof they delivered it?

From http://www.royalmail.com/portal/rm/j...1&catId=400028
[quote]If you need a Proof of Delivery certificate, just call our customer services team on 0845 9272 100 and ask for Proof of Delivery, quoting your Recorded item reference number.
[quote]

[ian@huth]

Originally Posted by DeadKenny

Because almost always a recorded letter is likely to be a cancellation or complaint of some sort. It's in some companies interests to ignore these.

The reason I am suspect about it is because of reports from others who have had letters ignored and especially those who have requested cancellation on the phone and been subsequently ignored despite promises on the phone. If they can do it on the phone they can do it on receipt of a letter.


Looks like I'm not the only one as samuelnw53 just posted the same problem. So either RM have screwed up at least twice, or NTL are not signing for letters.

I suppose that NTL get a fair few cheques sent recorded delivery that they don't want to ignore.

If you had taken the advice given by Chris T, Orangebird and Mark B on the day that you started this thread then the notice period would now be up and you would know whether your request for cancellation had been actioned. You could also have given notice of cancellation by email on that day with cc's to a NTL director if you had doubts about it being actioned.

[steven_azari]

Yep. shoulda phoned those guys at retentions

I believe disconnecting via letter is the most insecure way of approaching it, it takes so long to get to the correct department. Simply phone them between 9 - 5 mon - fri, say what you want and they will disconnect providing you are within your contractual rights.

The people at the retentions department will be happy to help you out providing people dont expect them to bend rules. Its their job to try keep the customer, but if you put it straight to them, they wont go through any retention offers which are pretty nice, but if you are set on leaving, there's not much they can do

[Graham F]

Originally Posted by DeadKenny

Looks like I'm not the only one as samuelnw53 just posted the same problem. So either RM have screwed up at least twice, or NTL are not signing for letters.

for the last time....You have paid money to the Royal Mail for them to deliver a letter to ntl, if they say to you, 'oh sorry, we don't know whats happened to it, it hasn't been signed for' and you accept that as an answer!!

Then well sorry.....your a fool!!

the Royal Mail have had 1000's of complaints recently for undleivered letters, not signed for letters, when they should of been etc....so rather than speculating on here, maybe it would be best if you eithier ring ntl and find out of they got it, or ring the RM and tell tell them to find out whats happened to a letter you sent recorded delivery, your their customer and for them not to give you an answer is pathetic!!

oh and to set you straight....

The other possibility is Royal Mail did deliver it but didn't bother getting a signature, so they have no record of delivery. There's then a chance of NTL deciding that without signing for it they can deny they received it. You may think that this kind of practice would never happen in your beloved company, but trust me, underhand things like this do go on. That's why we have to send by recorded delivery to make sure there is a record of delivery

Not sure what you mean by that, but i don't work for ntl!! just trying to tell you that what you are saying is probably not ntl's fault!!

I think your last sentence sums it up really... 'That's why we have to send by recorded delivery to make sure there is a record of delivery'....

couldn't agree more with you, thats why its not acceptable for the RM not to be able to tell you whats happened to it!!!

[steven_azari]

I agree that ntl could have collected for it and not signed for... but then thats not recorded delivery then is it lol

you pay for recorded delivery - you get recorded delivery, if not get a refund.

ntl have got to accept all letters. I mean its not like they have some x-ray that scans the letters to see whats inside.... secrets out

have you phoned the retentions department anyway?