No Engineers Until Monday: WTF

[andrew_wallasey]

I personally cant understand Tardis problem. Sky often took weeks to come out when I was with them a couple of years ago. If the best thing you can do with your time is come on here and moan about nothing I suggest you get a life.

Originally Posted by andrew_wallasey

I personally cant understand Tardis problem. Sky often took weeks to come out when I was with them a couple of years ago. If the best thing you can do with your time is come on here and moan about nothing I suggest you get a life.

Eh? Just because one company dishes out crap service doesn't mean it's an acceptable standard for others to follow. If you buy the top TV packages from NTL, or premium services such as the prem plus football games as Tardis has, that represents a significant monthly spend. Finding out that you can't access the services you've paid for, and that you need to wait almost a week to get them back (all the while continuing to pay for them), is downright unacceptable.

He is not moaning about nothing, and in fact is being quite constructive in asking for advice about anything else he should be saying/doing about his situation.

Looks like he has a life to me. A bit puzzled why you can't see that?

[orangebird]

Originally Posted by Chris T

<snip>If you buy the top TV packages from NTL, or premium services such as the prem plus football games as Tardis has, that represents a significant monthly spend. Finding out that you can't access the services you've paid for, and that you need to wait almost a week to get them back (all the while continuing to pay for them), is downright unacceptable.

Whilst I understand Tardis' frustration (although personally, I wouldn't be too bothered myself), what's the amount of money he/she spends a month got to do with? Would a customer who only has, say, the base pack and phone line have to wait longer than Tardis?

[Escapee]

Originally Posted by orangebird

Whilst I understand Tardis' frustration (although personally, I wouldn't be too bothered myself), what's the amount of money he/she spends a month got to do with? Would a customer who only has, say, the base pack and phone line have to wait longer than Tardis?

I think Tardis is just an example, he is spending a considerable amount of money and getting sub-standard service. I too wouldn't be bothered about not having a TV to watch for the weekend, but I sympathise entirely with the point Tardis is making.

The Engineers quotas are very full these days, and there must be a reason.

Originally Posted by orangebird

Whilst I understand Tardis' frustration (although personally, I wouldn't be too bothered myself), what's the amount of money he/she spends a month got to do with? Would a customer who only has, say, the base pack and phone line have to wait longer than Tardis?

No, everyone has an equal right to their services, and from NTL's point of view they should treat all their customers with equal efficiency (although you could say that they should fix the high-spender's service first, as if they have to pay compo, they'll pay more to him, and if he decides to leave NTL, they'll lose more - that however is not the kind of policies companies like to hold, officially in any case).

But someone who loses, say £20 worth of services is understandably more upset than someone who loses £5. I was really thinking in terms of Tardis' financial loss and how justified he is personally in feeling aggrieved, especially as he was accused of 'moaning' and being advised to 'get a life'.

[Graham F]

Originally Posted by Chris T

Eh? Just because one company dishes out crap service doesn't mean it's an acceptable standard for others to follow. If you buy the top TV packages from NTL, or premium services such as the prem plus football games as Tardis has, that represents a significant monthly spend. Finding out that you can't access the services you've paid for, and that you need to wait almost a week to get them back (all the while continuing to pay for them), is downright unacceptable.

He is not moaning about nothing, and in fact is being quite constructive in asking for advice about anything else he should be saying/doing about his situation.

Looks like he has a life to me. A bit puzzled why you can't see that?

Almost a week, how is 4 days almost a week

To be fair ntl will give them back the money for the days without the service so he won't be paying for the days when they are without the service. As OB says the package someone is on should not matter its not the point at all. However if they had lost phone service i think you would find they would be out quicker

Originally Posted by Scooby

Almost a week, how is 4 days almost a week

To be fair ntl will give them back the money for the days without the service so he won't be paying for the days when they are without the service. As OB says the package someone is on should not matter its not the point at all. However if they had lost phone service i think you would find they would be out quicker

I counted thursday and monday - five days. As for the rest - I think I addressed it when I replied to OB above.

[ian@huth]

I think that the point to note is that Tardis started this thread less than an hour after he lost his TV service. From what he said in his opening post it makes you wonder what his initial attitude was when he first spoke to the NTL agent and whether that agent tried to find a solution to the problem or was anxious to get rid of him. Perhaps Tardis could enlighten us on what the NTL agent did to try to resolve the problem there and then. Is his TV service still off or was it a short local issue that was resolved within a couple of hours?

[Tardis]

Thanks for all the support and criticisms. I was just about to respond to some of your thoughts when I just noticed that my signal has now returned to my STB. Thatâ₠¬Ã¢â€žÂ¢s less than 24 hrs.

I obviously went the right way about doing things and to all those who think that waiting 4 dayââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s or more is acceptable. You carry on waiting.



Oh by the way, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just had a call from NTL apologising about having the phone put down on me yesterday. I thank you.

[Graham F]

Originally Posted by Tardis

Thanks for all the support and criticisms. I was just about to respond to some of your thoughts when I just noticed that my signal has now returned to my STB. Thatâ₠¬Ã¢â€žÂ¢s less than 24 hrs.

I obviously went the right way about doing things and to all those who think that waiting 4 dayââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s or more is acceptable. You carry on waiting.



Oh by the way, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just had a call from NTL apologising about having the phone put down on me yesterday. I thank you.

Sounds like it was a netwrok issue then, rather than an indivual fault so it won't of mattered how you went abt it. Glad you got it back in time for the footy though

[Tardis]

If it was a network fault then obviously CS had other calls from my area and proves that others and I found it unacceptable of having to wait 4 days for and enginner, don't you think!
I wonder where the engineer came from...spooky!!!

[orangebird]

Originally Posted by Tardis

If it was a network fault then obviously CS had other calls from my area and proves that others and I found it unacceptable of having to wait 4 days for and enginner, don't you think!
I wonder where the engineer came from...spooky!!!

get over yourself.

[Graham F]

Originally Posted by Tardis

If it was a network fault then obviously CS had other calls from my area and proves that others and I found it unacceptable of having to wait 4 days for and enginner, don't you think!
I wonder where the engineer came from...spooky!!!

NO NO NO NO NO NO NO...

it has nothing to do with the fact that you and others found it unacceptable, if there is an outage that is affecting a group of people these can often be resolved remotely even if an engineer did fix the fault by going somewhere it would be a different type of tech.... so as OB says

[Escapee]

Originally Posted by Scooby

NO NO NO NO NO NO NO...

it has nothing to do with the fact that you and others found it unacceptable, if there is an outage that is affecting a group of people these can often be resolved remotely even if an engineer did fix the fault by going somewhere it would be a different type of tech.... so as OB says

Other people probably reported the fault and an engineer fixing theirs has sorted yours in the process. I know from friends still working at ntl that single customer faults (strange as it may sound) seem to take presedence over network faults these days.

If all the network techs have 8 customer service calls a day, you can forget them being available to rush off to a network fault like they were originally employed to do!

Thats why many network faults now wait until the on-call network tech has finished his 8 service calls for the day!

[Tardis]

I have just learn't from a neighbour that 2 NTL vans attending the box further down our road this morning were working on it for a couple of hrs.

Sounds like there was more than 1 fault?