Bad connection in Scunthorpe (again)(long) - Page 2

zally · 02-10-2004, 21:24

Well as of 9pm, my conn is back to norm, Thumbs up to whoever

Carth · 02-10-2004, 22:53

Quote:

Originally Posted by Ignition

There were some issues affecting the Scunthorpe area as a whole that are now resolved. ........
....... I know Scunthorpe has had more than its' fair share of issues. These are worked on as they arise, always with getting the customers the service they expect and demand back as soon as is practiceable.

Apologies if it hasn't always been to your expectations, we do our best

Yeah we know you lot do your best m8, and we appreciate it, although it may not look that way from the bitter and sarcastic posts in many of the threads < insert hand raised smiley here >

You probably get as frustrated and disheartened as we do too. I think most of the frustration on this side of the fence is the difficulty encountered trying to get through on the phone lines, and the repetative basic solutions offered when (if) we do.
Sign of the times now though, everything is going the same way .... if you take your car in for a service it comes back with more scratches and dents than if you left it in Morrisons car park during a chav meet

/joke/

Thanks for the info and fix anyway

Bubo · 03-10-2004, 12:03

I've been having this serious net loss prob for 2 weeks, shows itself up mostly when playing Medal of Honour, loses conn for 10 seconds at a time rougthly every 2-3 minutes. But as of saturday morning it has been perfectly ok. I rang CS last week and they said they are sending an engineer out on monday, so I will quiz him to find out what they ahve done as well as check out my modem etc.

Tech support is very much appreciated, and would be even more appreciated if someone could say what the overall actual problem is specifically so that if it happens again we can report this to CS. As it stands it seems to magically fix itself without anyone saying what has been done.

Bubo · 03-10-2004, 12:13

Quote:

Originally Posted by Ignition

There were some issues affecting the Scunthorpe area as a whole that are now resolved.
I know Scunthorpe has had more than its' fair share of issues. These are worked on as they arise, always with getting the customers the service they expect and demand back as soon as is practiceable.

I don't know if this is already available somewhere, but wouldn't it be a good idea for NTL to maintain a webpage showing whatever countrywide network problems are currently known about and being worked on? That way you would at least know if it is worth trying to ring CS

Hunkytim · 03-10-2004, 13:05

Please define fixed. Its 12.53 on 3rd October and my throughput is STILL only 119K. on my 1.5 (so called) connection- assuming I can GET online - If that is your definition "of fixed" - then I really stand by my previous comment. If you read my previous comments you will find I have been having these problems for well over 3 months - so yes, especially given your admission that Scunthorpe has had more than its fair share of problems I do expect a fully working solution. And no - I am not blaming you personally - it was a comment thrown at NTL in general

Ignition · 03-10-2004, 13:20

You have a clear local issue I'm afraid and possibly you personally, not related in any way to the main issue that affected the area as a whole.

How have you helped yourself, have you gone through the fault process? Confusing though it is faults of the kind you describe are highly unlikely to be due to issues with national network and far more likely to be very local indeed.

Hunkytim · 03-10-2004, 17:20

I understand your comments - but last time I got these issues I tried it with another modem (my mothers) - and another PC - and any combination of the above. I also totally upgraded my PC in the past few months (Including a full windows installation) so am confident it is not my PC or my network causing the problem - it HAS to be either - as you say - the local server or a problem with my connection to the server. If thats the case - and I don't deny the possibility - it still doesn't explain why an engineer failed to turn up when NTL said he / she would - nor does it explain why I didn't even get a phone call to apologise or explain that the engineer was unable to attend (Makes all the difference to me). It also doesn't explain why it miraculously cleared up. It certainly doesn't explain why I seem to get the problems on a weekend then clearing by Monday morning, but it does go a long way to explaining my frustrations and anger.

I have the pleasure of knowing a few NTL engineers in this area, and know they are mainly well qualified, knowledgable and hard working people, so again - my comments are directed at NTL in general ( Mainly customer service - who again seem to be constantly rushed off their feet, bles them) and in no way would I wish to reflect upon the skills and integrity of the engineers.

Bubo · 04-10-2004, 10:12

Just had the engineer visit me 2 mins ago. He straight away said there are problems with the scunthorpe UBR router which they are investigating but as yet don't know what the full problem is. He said it was affecting 2 postcodes in scunthorpe but had escalated to the whole of scunthorpe recently. As of saturday morning it has been fine for me but he said the problem was still there in parts of scunthorpe so I must be one of the lucky ones to benefit from whatever jiggery pokery they have been trying. He put a gizmo on my cable and seemed to think there was no problem with signal levels etc or my pc. Shame these couldn't have been checked when the problem was actually there so I could totally rule out local cabling and/or my pc but it looks as though it is a scunthorpe ntl hardware problem. I told him its been going on since June and he said yeah they've known about it for a while.

Carth · 04-10-2004, 11:28

mebbe it's because we're a sad bunch in Scunny

no social life, we just sit in front of the comp all day hogging the bandwidth

I was told of the UBR problem way back in June (?) mebbe we should all chip in and buy the relevant new hardware needed ... for our own convenience

or have a rota system for the weekends

Hunkytim · 04-10-2004, 12:01

Bingo - Monday morning and back to normal!!!!!!!

Always the same

zally · 06-10-2004, 16:43

Seems like problem has returned, getting kicked alot of servers

Hunkytim · 06-10-2004, 18:33

Yup - back to another 2 hours on the phone tomorrow

Mauldor · 06-10-2004, 19:04

Its starting to Get real annoying tbh - i sat on the phone for 45 mins to support, in the end I gave up as noone could be bothered to answer --or-- it was that busy with people calling about problems, i was wayyy back in the queue.

I know scuthorpe aint the best place in the world but we went for years without a problem then in the last few months we have had nothing but UBR's dying on us...

Nedkelly · 06-10-2004, 22:35

I have spoken to a engineer today about this problem in Scunthorpe He says that that are putting in a new ubr in Scunthorpe hub site and that they are doing maintenance work on the others tommorow night fingers crossed

Bubo · 07-10-2004, 00:31

Noticed web browseing was sluggish when I got home from work tonight, thought uh-oh. Tried gaming and it was pretty much ok. Tried browsing again and its now back to having to click a dozen tmes on a link to get it to fetch the page. Given that an engineer came out to see me on Monday and found no problems my end, its a case of just hope they fix it before we eventually realise its not worth paying 25quid for + 10 quid phone line.