Seriously Frustrating NTL Issue

[Chris W]

readinglad, what area are you living in?

[readinglad]

i posted it! i live in reading, postcode RG5

[johnwileqs]

do you have an attenuator on the cable input of the modem. it will be a square or round item with a value on it eg. 6bd ?

[readinglad]

on the input cable to the modem? erm, it says: "ppg ex6-49 02"

[johnwileqs]

thats the f connector. if you had one you could have taken it off to increase the signal level. do you have digi tv?

[readinglad]

yeh, but its freeview so not connectin threw a cable or anything like dat

[johnwileqs]

if the next tech can't increase the level you'll need a repull to a bigger cable or maybe there's a splitter in line somewhere that could be taken out. any self respect tech should be able to sort this for you

[Florence]

Originally Posted by readinglad

Type : Ambit ETH/USB Combo Cable ModemCable modem : Ambit Cable ModemMAC address : REMOVED BY ADMIN IP address : REMOVED BY ADMIN Downstream Receive Power Level : -9.11 dBmvDownstream SNR : 28.70 dBUpstream Transmit Power Level : 61.00 dBmv
Thats wot i get back

Hope you can help!

Reading Lad

I was having random disconnections when my Downstream Receive Power Level was in the minus and the Upstream Transmit Power Level was around 54 to 55. Since they altered it in the box I have been fine and the levels are hardly ever in the minus.

Contact CS as I am sure they are not supposed to go as high as 60 I was told 55 was max.

[johnwileqs]

55db is the maximum we aim for to give the modem some headroom to allow for temperature affecting the signal levels, amps overheating etc..

[readinglad]

okey dokey. cheers, ill give NTL a ring.