Have a problem with NTL? - Page 2

bigboab5 · 29-07-2003, 15:59

OK Guys,

Telephone Service - Happy with

TV Service - Happy with in the main, some screen blanking now and again, but nothing to cause me to phone CS.

Interactive Service - HA HA HA HA

BB service - For surfing and doing what I do, I have no probs with it, except for the newsgroups, I get typically 30%-70% complete files on it, that is when I can get on it!!! Email in the main is ok, and is much better than it was a few months ago.

So there ya have it in a nutshell

Bigboab5

bigitup_j · 29-07-2003, 16:17

broadband -->

telephone -->

digital cable TV -->

now. the problem i had is now fixed

very happy now!

tabatha · 29-07-2003, 16:57

Hi...For what its worth...
Fone..no probs in 3 yrs..
B.B...installed 6mths...all is fine..600 down to 150..
Email..slow sometimes..always delivers..whats a few minutes??..
TV..had digi for 15mths..first prob 4wks ago..faults at Brighton were brill,foned me 3 times with updates...now fine..
Thoughts...A chance to select from more "basic" channels to make up basepack would be good...will never happen tho IMO..who is going to pick 6/7 shopping channels!!!..I dont need radio either

Ramrod · 29-07-2003, 17:23

Quote:

Originally posted by Mark W
talk about tempting fate..... i hope you were holding on to a very large plank of wood when you said that kronas?

...just the Singapore cane

Escapee · 29-07-2003, 17:52

I am just very unhappy with the email at the moment, it seems that 99% of problems in ntl boil down to money, incompetence or lack of communication!

Allways have done, allways will

Please note that I am not saying all employees are incompetent! A lot of the technical problems are due to the salary levels paid, hence the skill/knowledge level of applicants. The employees with the weaker skills are unlikely to leave through their own choice.

PS:Thats a general observation from departments and people that I have been involved with in ntl! It is not a blanket description for the many that I have not met or been involved with.

orangebird · 29-07-2003, 17:55

Quote:

Originally posted by philip.j.fry
This has to be one of my major issues also, NTL seem to make very little provision for customers without an NTL phoneline. When you first get through to CS the first thing they will ask for is the telephone number so they can access account details and seem to get stuck when you reply that you do not have an NTL line, now call me stupid but I thought account numbers would be a better way to access details

I do not want to have to pay the line rental for a phone that I will rarely use, I only need my cable internet access. If I need to ring NTL CS I will use a payphone because I cannot afford to be put on hold for 3/4 hour on a mobile phone. This causes problems because CS always ask me to check my computers settings if I have a problem, when I reply that my I'm in a phone box and my pc is half a mile back up the road and could they ring me back on my mobile I always get told that they cannot ring me back.

So this is my biggest problem, that on top of CS being dreadful, because I do not have an NTL line I am treated as a second class customer.

Hi,

Do you have the TV service? Is your internet dial up or BB?

philip.j.fry · 29-07-2003, 18:28

Quote:

Originally posted by orangebird
Hi,

Do you have the TV service? Is your internet dial up or BB?

Just the BB

orangebird · 29-07-2003, 18:53

Quote:

Originally posted by philip.j.fry
Just the BB

Do you have a phone line at home? Ringing CS shouldn't cost you - it's an 0800 number.

philip.j.fry · 29-07-2003, 19:11

Quote:

Originally posted by orangebird
Do you have a phone line at home? Ringing CS shouldn't cost you - it's an 0800 number.

No, that's the point I was making...not everyone has a landline.

dingosar · 30-07-2003, 02:54

well for me i guess that the real pain in the a**e must be the
NTL Poxy Proxies and the constant search for one that is working
if NTL can't fix the problem of the proxies then they should scrap
them ' after all we know that the system works without them because they turned them off in some areas , infact when they were turned off for a short time in this area the service was better , then NTL turned them back on and the same problems started again, i now use a non NTL public Proxy and my connection has never been better

Russ · 30-07-2003, 08:43

Quote:

Originally posted by philip.j.fry
No, that's the point I was making...not everyone has a landline.

With respect there is very little techs can do if you're not at your computer.

And just to clarify, if your BB connection goes, it's Tech Support who you need to be speaking to, not Customer Services....

SMHarman · 30-07-2003, 09:26

Quote:

Originally posted by philip.j.fry
No, that's the point I was making...not everyone has a landline.

Theres two points.

1. some mobiles charge for 0800 calls. "This call is not free of charge from this mobile - the call will be charged at your standard network rates" Not helpful if you don't have a landline. Solution get Orange as your network provider and use one of their equivilancy plans.

2. When you call NTL the first question they ask is for your phone number. What they mean is your NTL phone number. I have BB/TV and Phone, but as BB was not availible and number portability had not kicked off for landlines I got (and still have) Home Highway and use the BT numbers at my house. The NTL phone socket does not have a phone plugged into it and I find it difficult to remember the number at the best of times (helps that it ends in 69 (ooh er). Those without TV/Tel cannot enter such a number. If NTL want you to reference by phone number they should give you the option of what phone number to use.

Pritch · 30-07-2003, 09:46

As far as I'm aware, the business of entering your phone number is only to do with making sure that you get through to the right place. If I ever ring customer services for the Swansea area, I usually just key in 01792222222 or if I need to contact the London region, 02088888888 when it asks me to enter my home phone number.

SMHarman · 30-07-2003, 09:49

Well Luton seems to be more advanced. I typed in my BT number and it said it was not recognised.

I know it also acts as call routing, thats why when I am at work in london I call the 01582? number for the centre, not the 0800 number.

philip.j.fry · 30-07-2003, 12:57

Quote:

Originally posted by Russ D
With respect there is very little techs can do if you're not at your computer.

And just to clarify, if your BB connection goes, it's Tech Support who you need to be speaking to, not Customer Services....

That's the point I was making though, there is very little the techs can do if I'm not sat at my pc which is why I need them to ring me back.

I own a pay-as-you-go mobile which suits my needs but because 0800 calls from a mobile are charged at the standard rates there is no way I can afford a call to CS/TS. Therefore, I use a payphone if I need to get hold of them, because 0800 calls are still free from a payphone. When asked if I can check some of my settings I explain the situation and ask them if they can ring back on my mobile after giving me enough time to get home, to which I am always told that they cannot do so without giving a reason as to why.

I am able to fool the automated system by simply typing in the area code it's when you actually get to talk to an NTL representative that I am asked for my NTL telephone number, stating that I do not have one seems to confuse them.