Email password problem

Originally Posted by poolking

edit: Just another thought, all of you who are ranting and raving about loosing emails, how much of a hardship is it to download your emails then save them to your hard drive? Especially really important ones.

Then you come up with excuses why you don't want to download your emails to your computer.

If emails are important then back them up, no excuses!!

A little harsh don't you think ?

[poolking]

Originally Posted by Pem

A little harsh don't you think ?

Not really when the same issues have come around again and the same excuses being given for not saving emails incase of a server failure. Time to stop pussyfooting around.

We are all aware NTL have had more problems than what is tolerable, but NTL can only do so much.

If we have important information that we don't want to loose, what do we do? We back the data up, so the same should apply to important emails.

Talking about myself here, I would never leave important emails on a webmail account, I would always download them, at the first opportunity I would get once service has been restored, if I hadn't had chance to download before a system failure.

[AdeRickus]

I think the point everyone is trying to make is that WE, NTL customers, pay NTL engineers to fix the problems on the network WE pay for. Unfortunatelly, WE actually seem to be paying THEM to fail to fix these problems time and time again. Do you pay for any other service which has repeatidly failed for over 12 months.

On the other hand I get my emails from http://www.oneandone.co.uk

£10.99 a year for 30 or 50 meg mailboxes, cant remember which

and £1.99 for .co.uk domains, can't grumble, but it comes to a point that I have to pay for something that somebody else Im paying to do the job can't do it right,

Not really impressive,

[2old4this]

Looks like the problem is back again

Originally Posted by 2old4this

Looks like the problem is back again

Yep.

[paulyoung666]

not here it aint

[Moox]

No problems here either, I guess Teesside is more fortunate than most

[paulyoung666]

Originally Posted by Goldie

No problems here either, I guess Teesside is more fortunate than most

at least at the mo

[2old4this]

got email problem again come on NTL sort it out for good

[Heed]

Originally Posted by Goldie

No problems here either, I guess Teesside is more fortunate than most

Not entirely. My email has been crapping out regularly for well over a week. I just received a mail today that was sent exactly one week ago -- that's June 9th.

I'm not sure if particular mail servers are designated by region -- it would seem not.

[Some bloke]

My password has been rejected every time I've tried to access my email either by POP or webmail since late Wednesday evening. I've tried contacting ntl twice using the online form at http://www.ntlhome.com/contact/generic/customer.asp, but I receive an undeliverable notification as soon as the form is submitted.

I was originally an off-net customer but returned to BT about 18 months ago now, so I'm not an ntl subscriber as such in any sense. Is it possible that they've simply terminated my email account? I've had password problems before, but never for anywhere near this long, and it seems tht everyone else's access issues were solved earlier in the week (when mine was working fine). Do I have any choice but to contact them on their extortionate £1/min tech support line?

Strangely enough, I have exactly the same problem with my Freeserve account (which I only check very occasionally as I hardly ever receive mail on it), except it's 6 months since I left them and their site is much more helpful than ntl's, informing me specifically that the account has been locked either due to expiration or breach of T&Cs, and giving a specific email adddress and phone number for contact. It all seems very suspicious to me, I wasn't even aware that ISPs had expiration periods on their email accounts and would have made arrangements long ago if I had known, but since that would require informing tens of people and updating almost as many websites, I thought it wiser to stick with ntl.

Any advice on what could be wrong and where to proceed from here would be greatly appreciated.

[Chris W]

If the dial up account hasn't been accessed (ie dialed up to) in 90days it may have been disconnected. pm your email address, postcode and housenumber and i will have a check in work tomorrow.

oh and btw to the site

MB

[Some bloke]

Originally Posted by monkeybreath

If the dial up account hasn't been accessed (ie dialed up to) in 90days it may have been disconnected. pm your email address, postcode and housenumber and i will have a check in work tomorrow.

Closer to 90 weeks since I dialed up

Have sent you the PM - thanks very much for your help and your friendly greeting

[banjo]

e-mail down again, hey ho.