ntl sacm

[scrotnig]

Originally Posted by arcamalpha2004

I misread it too how naughty it was for me to think it said " scam ".
Thing is, why are they renewing the current stb's if as somebody said, the current ones can handle the 1.5 mb with no problems?
Is it after all a SCAM to get us all back to 12 month contracts?
Perhaps somebody from NTL can enlighten us on the cons of the new format?

We're not trying to pull a scam on anyone, we really aren't.

If a customer was to request a SACM of their own accord, out of personal preference, when their existing service is working fine, it'd be a 12 month contract. If the company recommends it for whatever reason, then no new contract is needed, I've dealt with one or two myself like that.

Customer satisfaction is what we're after, not conning people into new contracts, that really is not the way we work.

Originally Posted by Mark B

We're not trying to pull a scam on anyone, we really aren't.

If a customer was to request a SACM of their own accord, out of personal preference, when their existing service is working fine, it'd be a 12 month contract. If the company recommends it for whatever reason, then no new contract is needed, I've dealt with one or two myself like that.

Customer satisfaction is what we're after, not conning people into new contracts, that really is not the way we work.

Hi Mark, in the scenario you explain I see no prob, as you say, if a customers present system is working fine then that would mean a new 12 month contract,if they just want sacm through personal preference.
But what other benefits are there of the new sacm, as posted by someone earlier, the present stb's should be capable once the speeds are implemented?

[andrew_wallasey]

I think what it means is if you are using a STB and you are having problems and they recommend you get a SACM. You wont have to eneter a new contract but if you just ring up and request it you are required to enter a fresh 12 month contract.