Keep getting disconnected - every 1 to 2 minutes - help!

[maverick]

try switching it to pulse dial instead of tone.

Try using an initialisation string to calm the connection down.

Do you hear noise on the phone line.

Just a few options to try

[lonbk]

Originally Posted by carrieann

I am now being disconnected every 10 seconds and I am tearing my hair out as I can't find the solution.

Has anyone else ever had this problem? If so, how did they solve it plse?

Carrie

Same thing has been happening to me.
Started yesterday morning, if i'm able to dial up I get disconected within a few seconds. Sometimes the "handshake" goes on for longer than normal (about 15 seconds) and does not connect at all.

I have 0845 accounts with other ISP's and can conect to them without any problem.

[carrieann]

Are you with NTL lonbk? Is it still happening? I am on my third day with this happening. (Well, 2 and a half to be precise).

Have you been on to anyone about it? Could you possibly keep me updated?

What on earth is an initialisation string Maverick? And how to I change a modem dial up tone to pulse? I am not a newbie, I suppose I am intermidate but I wouldn't know how to do these things. Damn, I've been disconnected again. :-(

Jan hasn't got back to me since yesterday, does anyone know if he's on here regularly? I also sent him an e-mail yesterday as I'm tearing my hair out, thanks to NTL. :-(

Many thanks

Carrie

[lonbk]

Originally Posted by carrieann

Are you with NTL lonbk? Is it still happening? I am on my third day with this happening. (Well, 2 and a half to be precise).

Have you been on to anyone about it? Could you possibly keep me updated?


Carrie

I'm on a BT line, The longest Iwas able to connect today was for 3 minutes. I have been unable to connect since ( I get long "handshakes" or disconnect while the handshake is taking place.

Have'nt contected NTL yet, hoping it sorts itself out. Any developments I'll post back here.

I'm connected with Freeserve at the moment without any problem, so the problem must be at NTL's side

[carrieann]

Thanks, I'd appreciate it if you could keep me updated, lonbk. :-) For some strange reason, if I connect then check e-mail before opening my browser, it gets to the last of my three addresses then disconnects. Every time. Weird.

I've now found how to change the dial from tone to pulse but doing so made no difference at all, so I've put it back to tone again.

Are you with BT through an NTL line lonbk? Sorry, I'm a bit confused. (Easily done!) It's just that I wondered where your connection with NTL was.

Carrie

[Richard M]

Lonbk is using what they call "offnet" where you use NTL as your phone service/ISP but via a physical BT telephone line.

[carrieann]

I am extremely impressed with NTL's customer services.

After writing an e-mail to a couple of the addresses shown on the main page here, I received a call within the hour from a very helpful technical adviser in Swansea. He was able to point me in the right direction regarding the fact that I got disconnected when viewing Outlook Express as it seemed that Norton's Live Update had changed the settings there and disconnected me when it had checked for e-mail. I was of course aware that you could opt for disconnection after sending and receiving but had left that particular box unticked - as you should - if you are not paying by the minute. Live Update, however, had ticked it!

Following that call, I then received a call from the secretary at the Managing Director's office. This man was equally as helpful and it has been left that I will see how things go over the weekend as I am still having the problem when I'm on the Internet, of being disconnected frequently.

I can't praise enough the help I received today from NTL. Many people have moaned about their Customer Service in the past, but I can't fault them as they have been terrific.

Thankyou too for this fab forum.

Fingers crossed that this disconnection problem is sorted soon.

Carrie

[Nemesis]

Glad something is getting sorted, is it still happening every 1-2 minutes ??

Glad you like the forum too

[carrieann]

As I write this, I have been connected for about 12 minutes, so I'm keeping my fingers, toes and everything else crossed!

If it hadn't been for this forum, I wouldn't have known who to write to, so yes, it is a great forum!

Carrie