Luton Telephone Problems..

[gooner4life]

Are you sure timmy? as far as I know when a port is accepted the number is deleted from our switch and added to BT's and it couldnt really be call forwarding as it would need to be on the BT switch for the equipment ID etc wouldnt it?

[tkiely]

Have to say, and prob gonna get flamed or my first red rep for this BUT!!! if you expect to run a whole region's phone lines on a single switch with no redundency then????? well ntl, you deserve all you get!

there are very few excuses for dropping that many customers!

I hope those affected are sorted asap.

[timmyf2371]

Originally Posted by gooner4life

Are you sure timmy? as far as I know when a port is accepted the number is deleted from our switch and added to BT's and it couldnt really be call forwarding as it would need to be on the BT switch for the equipment ID etc wouldnt it?

That's true in that the number is added to BT's switch, so that facilities such as 1471 etc work properly.

However, because the number is still owned by the "donor" (in this case NTL), it's still on their network and is forwarded to the correct BT switch by use of a prefix code, and vice versa when BT is the Donor and ntl is the new telco providor.

Using an example of a "failed" number port I've seen:

A customer ported their BT number to ntl, however BT hadn't set the number on their switch to forward to the correct ntl switch.

As a result, if a BT customer called that customer then their BT Phone would ring, whereas if an NTL customer was to call the customer (using the same BT number) then their NTL line would ring...

[gooner4life]

Ahh thats where the Transparent Switch comes into play then!!

Cheers for the info Tim.

Originally Posted by tkiely

Have to say, and prob gonna get flamed or my first red rep for this BUT!!! if you expect to run a whole region's phone lines on a single switch with no redundency then????? well ntl, you deserve all you get!

there are very few excuses for dropping that many customers!

I hope those affected are sorted asap.

I wonder if you understand the term switch ? It's basically the whole telephone exchange.

No exchange is totally redundant - they are like big computers - bits are redundant but there are many ways they can just fall over (just like any computer system) - be they BT or NTL exchanges.

BT exchanges fail as well (we used to call them exchange isolations). I was involved a few such failures while I worked at BT (not the cause I might add ).

The system often consists of a major exchange with satellite exchanges hanging off it - and if the main exchange (switch) falls over then all the satellites are taken out as well.

[gooner4life]

Thanks Pem, I did post a reply to tkiely but edited it and removed it, it was a long day for us in Luton and its gonna be even longer tomorrow so a ratty response from me isnt the best idea!

[dilli-theclaw]

...Update - BT just called me at home to ask if the service was ok and if I had any more problems.

They said it was 'an exchange fault'.

MMMmmm - I wonder if NTL would have called me to ask if it had been sorted and if everything was ok???

[dilli-theclaw]

Originally Posted by dilligaf1701

...Update - BT just called me at home to ask if the service was ok and if I had any more problems.

They said it was 'an exchange fault'.

MMMmmm - I wonder if NTL would have called me to ask if it had been sorted and if everything was ok???

p.s. thanks for the description of a switch Pem - 'cos I didn't know what it was

[gooner4life]

Originally Posted by dilligaf1701

...Update - BT just called me at home to ask if the service was ok and if I had any more problems.

They said it was 'an exchange fault'.

MMMmmm - I wonder if NTL would have called me to ask if it had been sorted and if everything was ok???

I can only speak for my department but any faults logged that get routed to networks and that arent resolved at the customers premises have a courtesy call to find out if the networks team resolved the problem.