NTL has almost left the building! - Page 2

Russ · 08-05-2004, 23:58

Quote:

Originally Posted by Bill C

I agree

Gee i am the first to admit that NTL are not perfect infact if they where i would be out of a job. But i can see both sides not just one. And that is what is needed. Not a mad hatred. I hate BT in fact i took them to court and won but you dont see me posting how much i hate them everytime the slighest good words are said about them.

Bill, Neil has sung your praises in the past.

He is allowed to give his opinion on NTL just as you are. Being an admin (and co-owner of the site) doesn't change this. I for one don't share his level of distain for NTL but respect his right to be critical.

I often get tired of the religion bashing that often goes on here. I find the easiest way to deal with it is to remember they are only giving their thoughts and experiences.

This is what a discussion site is for.

09-05-2004, 00:04

Quote:

Originally Posted by Russ D

Bill, Neil has sung your praises in the past.

He is allowed to give his opinion on NTL just as you are. Being an admin (and co-owner of the site) doesn't change this. I for one don't share his level of distain for NTL but respect his right to be critical.

I often get tired of the religion bashing that often goes on here. I find the easiest way to deal with it is to remember they are only giving their thoughts and experiences.

This is what a discussion site is for.

Russ

There is critical and then there is hatred. Ok so differant people see it differant ways and as you pointed out this is a discussion forum so thats what i am doing discussing. ok a little heated but hey this is a discussion forum

Neil · 09-05-2004, 09:32

Hi Bill,

Your help here behind the scenes is welcome (as is mine that I don't go shouting about thqat is given via EMail/PM/MSN)

Let's not forget why you are here-& that's because ntl let their customers down so abysmally. We knew they were going to close .com, & that's why we put this site together-simple.

Nikko-thanks for accusing me of trolling my own site.

At the end of the day, if I received service from BT/Pipex that I did from ntl, then I would probably set up a BT/Pipex related site-as it is I don't so I won't.

Bill-I am critical of ntl, but I am also the person that defends them where I feel necessary (just because you don't see it, that doesn't mean it doesn't happen)

Discussions are always welcome, whether it is critical of me or not-I'm used to it.

etccarmageddon · 09-05-2004, 10:09

Quote:

Originally Posted by Bill C

As i stated this is not a ego trip for me i just cannot see why there has to be this level of hatred from certain users. Any company can make mistakes.

it's called freedom of speach.

Russ · 09-05-2004, 11:06

Quote:

Originally Posted by Neil

At the end of the day, if I received service from BT/Pipex that I did from ntl, then I would probably set up a BT/Pipex related site-as it is I don't so I won't.

And this is the very reason I set up 3hell.com

I have to say, NTL simply deserve nthellworld. They've earned it. Frank (plus 4000+ joining members) didn't start nthw because they were bored.

MadGamer · 09-05-2004, 13:53

I must say that even though im not with NTL (anymore) When people say that they have moved to pipex, it seems a relief for them to get away from NTL. after all im sure pipex always listen to their customers and promise the customer something ie. "i will ring you back." then pipex keep their promises unlike NTL. Im sure many people are happy with Pipex's standard of service.

Charlie_Bubble · 09-05-2004, 13:55

Quote:

Originally Posted by WNA

I must say that even though im not with NTL (anymore) When people say that they have moved to pipex, it seems a relief for them to get away from NTL. after all im sure pipex always listen to their customers and promise the customer something ie. "i will ring you back." then pipex keep their promises unlike NTL. Im sure many people are happy with Pipex's standard of service.

Waits for Bifta to emerge!

ian@huth · 09-05-2004, 14:47

There is a touch of deja vu in this thread but I am not going to start another "at the crossroads" thread.

What has happened in the past is gone and we should be looking at the future. Should our impression of NTL stay the same for ever more or should we adjust it as NTL improve, and yes, in some areas I do believe they are improving.

I thought that the change of site name and the supposed move away from the "hell" image might result in a calmer more helpful feel to the site with more input from NTL associates. I expected that the "team" would lead from the front in establishing a new image and whilst some of the "team" are trying to do just that, others seem to want to make it even more "hellish".

How about putting the past where it belongs and concentrating on pushing NTL into the future and helping it to develop to its full potential.

ntl customer · 09-05-2004, 15:51

From last Friday I wasn't with ntl anymore. Got to move to Pipex and BT.

It feels good to finally be free of those proxy servers and being able to access that page on Ebay without problems!

MadGamer · 09-05-2004, 17:46

Quote:

Originally Posted by ntl customer

From last Friday I wasn't with ntl anymore. Got to move to Pipex and BT.

It feels good to finally be free of those proxy servers and being able to access that page on Ebay without problems!

Does this mean your member name will change?

**Chris** · 09-05-2004, 17:56

Quote:

Originally Posted by WNA

Does this mean your member name will change?

wonder if he'll go for 'ntl customer - NOT!'

/ahem

Sorry, early 90s flashback for some reason there ...

imback · 09-05-2004, 18:31

Quote:

Originally Posted by Russ D

Bill, Neil has sung your praises in the past.

He is allowed to give his opinion on NTL just as you are. Being an admin (and co-owner of the site) doesn't change this.

I know this is now well off topic but since it's been said at least I didn''t take it off topic

I disagree with you there Russ, this kind of obvious hate by an admin of the site is part of the reason I don't use this site much, as you know I used .com alot (as Imhere) but this place feels wrong now.

So while everyone is entitled to their opinion an admin constantly brining up his dislike for the company that this site was first set up to helps it's customers just makes the whole place look far less professional, and a lot of the time a more uncomfortable place to be.

**Chris** · 09-05-2004, 18:54

Quote:

Originally Posted by imback

I know this is now well off topic but since it's been said at least I didn''t take it off topic

I disagree with you there Russ, this kind of obvious hate by an admin of the site is part of the reason I don't use this site much, as you know I used .com alot (as Imhere) but this place feels wrong now.

So while everyone is entitled to their opinion an admin constantly brining up his dislike for the company that this site was first set up to helps it's customers just makes the whole place look far less professional, and a lot of the time a more uncomfortable place to be.

I think this thread may have set some kind of record for the speed it's turned intp another 'crossroads' discussion.

imback · 10-05-2004, 09:09

Quote:

Originally Posted by towny

I think this thread may have set some kind of record for the speed it's turned intp another 'crossroads' discussion.

Like I said since it had already been taken there (off topic) and a mod decided to answer I thought I'd then answer the mod

gooner4life · 10-05-2004, 10:33

People seem to take faults with NTL to heart more so than if the same thing happened to them with BT or Sky etc, I know people with Sky who have pixelating pictures day in day out sometimes its so bad with the picture sticking its unwatchable, they NEVER phone sky to complain purely because they know Sky will A: Charge them for an engineer to come out and B: Charge them for a replacement DigiBox or Digital LNB.

And I myself had an awful time with BT/Pipex when trying to get ADSL before NTL Broadband was available to my premises, BT said I was within the range of the local exchange, Pipex sent me a modem and filter username and password and then I waited..and waited..and waited..before I called them to find out why i couldnt get a sync on my modem.

They were happy to have been charging me for 2 months oh yes but not so happy to inform me that BT could not activate DSL on my line.

Cue calls to BT finding out why they themselves informed me I could have ADSL but yet they turn down Pipex's request 8 weeks later Im told finally that no it is not possible and then 6 months later I get my 100+ pounds back from Pipex without so much as an apology.

My experience with NTL went as so.

**call to sales**

**Install 6 days later**

**Enjoying 600k Broadband with fantastic ping times and Digital TV That is not plagued with problems when there is heavy rain or heavy changes in the atmospheric conditions.

It took 4 MONTHS for Sky to cancel my subscription, BT were the only ones who to there credit cancelled my telephone line on the date given once my number was ported.

I also had other problems with Sky when the account holder passed away and they decided instead of changing the account name they had to open a new account and tried charging us for a Digibox and dish that we already owned and tried to get us to agree to another 12 month contract.

At the end of the day You can have bad and good people in all walks of life and in all companies and bad and good services from all companies.

I could buy exactly the same brand new car at the same time as a friend and they could have nothing but problems with the same car but mine could be perfectly fine things happen nobody can promise a 100% fault free service.

If you experience problems phone up and by all means ask for them to be rectified but please be polite and dont expect miracles we are only human on the end of the phone mistakes can and do happen and for the most part we will always try to rectify our mistakes.