Confused of Bromley

[matty4donna]

Originally posted by KingPhoenix
I understand NTL's network is alot bigger, but why dedicate all of their resources to getting 1 half of the network going on etv, rather than spending those resources finding a way to get the entire network running at its fullest potential.....

Errr possibly because they have the network running at its fullest potential ?????

If customers didnt have those services, would it make a difference? if they didnt even know NTL were working on them? then that way they could of enabled etv on the system properly rather than a 'BODGE JOB' and having an entire network of happy customers! EVen if it came 6 - 12 months later......

Erm if you ever took part in the nthw.com forums or had any interest in ntl: before you would know that they have been getting ****ged off for not having etv features for years. And its not a simple case of they can't, THEY HAVE LITTLE MONEY, they have only recently emerged from bankruptcy

NTL must have known about the C&W network as soon as they bought it, why didnt they start plans then to intergrate it into there own bromley platform?

Because after they purchesed CWC the telecommunications market hit a total downfall in which they lost loads of money and did not have the money to intergrate it. Yes they had plans, but no they could not fund it. And unlike BT, they have recieved no help from the goverment towards future services.

Oh yeah... cos they didnt give a **** then did they, and now they do and are f**ked because they didnt think about it earlier.

We all already no that the management of ntl over the years has been pretty crap, hence why they went bankrupt. But now they seem to have got in the right people to manage the company and are re-building.

So all those customers paying the same money as someone on the Bromley platform... what do they get as compensation?

Ok so this rule applies to everything then! Next you will be complaining that people is certain area's of the country should be compensated by the goverment for not having the choice of ntl: or BT for their internet services, because ntl: are not in the area.

Why shouldnt they? at the end of the day if they lived somewhere else paying the same money they would recieve the etv service wouldnt they?

Awwwww I live in Wirral and i can't get hydro broadband, so where do we draw the limit?

Its like caller display isnt available in all areas, if it was included as standard on all telephone packages i bet NTL would have customers going mad because its a service they cant get in there area, yet someone else paying the same price can!!!!

Thats a pretty dumb thing to say, because it is NOT a standard feature as you have said and therefore has no relevance or truth!

And being the owner of a web hosting company CANNOT compare to running an international company with millions of customers to satisfy and bigger competitors then yourself to undercut. If your web hosting company was to go bankrupt you probably would not even survive, never mind go on to launch new services. I don't mean it will obviously but you are comparing (admittidly you did state its not as big) a small e-business with floated international company

[Theodoric]

Oh dear! I wasn't trying to start a flame war. I simply wanted some info on what is so special about this offering and how to use it.

To be honest, I normally just stick to the terrestrial channels and occasionally watch Discovery or the History channel; it's the rest of the family that watch everything from QVC (is it possible to sink lower and still remain on this planet?) and the film channels etc.

[matty4donna]

well id leave the hosting company - there are millions. You can't expect a network as big as ntl's to be without its flaws. For me as a web host it is easy to maintain the small network that i run lol. For ntl with a network that covers the majority of the UK, its a damn site different. And there are not exactly 50,000 more competitors that you could go to for your internet and digital tv services.

[KingPhoenix]

Originally posted by matty4donna
Errr possibly because they have the network running at its fullest potential ?????

How can it be when so many problems arise with picture and sound quality?? let alone features that were promised, but cant be delivered, so they decided to make 1 set happy and will........................ ermmmmmm....... well coming soon message to the rest!

Erm if you ever took part in the nthw.com forums or had any interest in ntl: before you would know that they have been getting ****ged off for not having etv features for years. And its not a simple case of they can't, THEY HAVE LITTLE MONEY, they have only recently emerged from bankruptcy

I was on NTHW.com and still am

so theyve got little money................ Whos fault is that? was it the customers fault that NTL thought it would be better to spend there money on monpolising the cable tv industry? rather than looking after the people that actually kept them afloat?

Because after they purchesed CWC the telecommunications market hit a total downfall in which they lost loads of money and did not have the money to intergrate it. Yes they had plans, but no they could not fund it. And unlike BT, they have recieved no help from the goverment towards future services.

Ok... so when they purchase CWC.... there was a downfall... was this because they couldnt cope and people started walking at the first sign of trouble? or a general downfall....... i dont know so this is an actual question...... but i guess i know what your answer is going to be....

We all already no that the management of ntl over the years has been pretty crap, hence why they went bankrupt. But now they seem to have got in the right people to manage the company and are re-building.

Yeah like i said, i dont disagree, i said theyve done a good thing, but why should they be given praise for doing a half job? Would you give someone praise for half washing your car? Or would you give someone praise for half cooking your food???

Ok so this rule applies to everything then! Next you will be complaining that people is certain area's of the country should be compensated by the goverment for not having the choice of ntl: or BT for their internet services, because ntl: are not in the area.

Those that dont have NTL in there area are actually very lucky right now...... that they dont have the choice to experience this crap!

Awwwww I live in Wirral and i can't get hydro broadband, so where do we draw the limit?

Arent they supplied by 2 different companies???? duh?

Thats a pretty dumb thing to say, because it is NOT a standard feature as you have said and therefore has no relevance or truth!

FFS!!! Your really an irritating idiot..... read that statement again!!! look for the word IF, it implies a hyperthetical situation... or can you not comprend that?

And being the owner of a web hosting company CANNOT compare to running an international company with millions of customers to satisfy and bigger competitors then yourself to undercut. If your web hosting company was to go bankrupt you probably would not even survive, never mind go on to launch new services. I don't mean it will obviously but you are comparing (admittidly you did state its not as big) a small e-business with floated international company

That comparison was only on the basis of hardware management..... sheesh!

Like ive said... yes theyve done a good thing, but why do they deserve praise for half doing a job...

Anyway i keep repeating myself, so i will leave it at that, if you want to continue this discussion, PM me.......

[KingPhoenix]

Originally posted by matty4donna
well id leave the hosting company - there are millions. You can't expect a network as big as ntl's to be without its flaws. For me as a web host it is easy to maintain the small network that i run lol. For ntl with a network that covers the majority of the UK, its a damn site different. And there are not exactly 50,000 more competitors that you could go to for your internet and digital tv services.

Sorry i couldnt resist this post....

So your saying all of those that cant get e-tv should leave NTL ?????


Thats solve the problem i suppose.... i think you should go work for NTL!!!!

Originally posted by scastle



NTL are upgrading the original areas to the same spec as the Bromley network as the Bromley network is more advanced.

Theres nothing more advanced about the exCWC network.
The software on the Langley STB's needs the work, we were originally developing a different Interactive platform to Liberate, which was abandoned after the CWC cable side was purchased.

[matty4donna]

OK OK OK Son SKy and BT are PERFECT! Lets all jump on the "ntl are effing crap" bandwagon! If they are so bad why the hell are you with them? I mean PERFECT Sky and BT are available to evryone right? Come on, ntl: cannot do right for doing wrong, it is rediculous!

I am not a fan of ntl: and i myself have encountered massive problems with them in the past not least with them billing the cost of 3 months in 1 month by mistake and then them taking another month to get the money back into my account but they are trying and instead of this site pointing that out, they are simply making out that they dont give a s**t about their customers. Well if thats what you think, why are with them? Stop being so bloody stubborn and awkward and just move to PERFECT Sky and BT.

And as for them losing money a few years ago, yes the WHOLE telecommunications market lost masses of money and does not help that ntl: are floated on the US Stock Exchange, which has been in a depression for the last few years (common knowledge). AOL Time Warner recently recorded losses of $99billion so it cant be just down to ntl:, its the market conditions as well.

[matty4donna]

Originally posted by Andre
You took the words right out of my mouth.

Is that how you treat your customers Matty-"if you don't like it-leave" ?

Are you Barclay Knapp in disguise?

No because at the end of the day me and my small support and technical teams can work individually with customers. With ntl: it is different, you cant expect them to have as good customer relations! For crying out loud (hehehe another meatloaf number ) they have 5.937million customers, not a few hundred.

[matty4donna]

Well King Phoenix rekons he has no problems with Sky and BT and if ntl: (im assuming he does not have it now although he used to have it) had provided as good service he would still be with them.

Well if he is no longer with them (i obviously dont know im just speculating from what he has stated) how can he comment on their current service levels?

[KingPhoenix]

Originally posted by matty4donna
OK OK OK Son SKy and BT are PERFECT! Lets all jump on the "ntl are effing crap" bandwagon! If they are so bad why the hell are you with them? I mean PERFECT Sky and BT are available to evryone right? Come on, ntl: cannot do right for doing wrong, it is rediculous!

If your reffering to me.... check my first post in this thread!!!!! IM ALREADY WITH BT AND SKY!!!!!

I am not a fan of ntl: and i myself have encountered massive problems with them in the past not least with them billing the cost of 3 months in 1 month by mistake and then them taking another month to get the money back into my account but they are trying and instead of this site pointing that out, they are simply making out that they dont give a s**t about their customers.

Not a fan of NTL???? you certainly seem like you are, or your just here to damage what this site has going.... and as you have said (so honestly aswell) that you not a fan of NTL that only leaves 1 option

Well if thats what you think, why are with them? Stop being so bloody stubborn and awkward and just move to PERFECT Sky and BT.

And as for them losing money a few years ago, yes the WHOLE telecommunications market lost masses of money and does not help that ntl: are floated on the US Stock Exchange,

Of course..... customers fault again.... so there punished.... gotya

which has been in a depression for the last few years (common knowledge). AOL Time Warner recently recorded losses of $99billion so it cant be just down to ntl:, its the market conditions as well.

Ok.... point taken.....

Bit i dont get is why your so damn pedantic that this site does NTL no good.....

From what im aware, this site is called nthellworld

where people come to discuss there anguish, not there well done ntl comments..... But i understand either are acceptable here...

Why dont you go back to where you got brainwashed... when ntl bought TOS ..... ya know??? LMAO!!!!!!!!

Also why are you payin the NTL bill??? your 17 ????

[KingPhoenix]

Originally posted by matty4donna
Well King Phoenix rekons he has no problems with Sky and BT and if ntl: (im assuming he does not have it now although he used to have it) had provided as good service he would still be with them.

Well if he is no longer with them (i obviously dont know im just speculating from what he has stated) how can he comment on their current service levels?

I have family who have NTL, and i have friends, colleagues etc.... I left NTL because of the service i recieved... my STB freezing, my internet not working etc....

I switched to sky and BT in 1 fell swoop, and i can honestly say i have not had a single problem with either, well actually thats a lie... When i first got Sky, the remote wouldnt command my TV, so i rung them up, waited 5 seconds in the queue, explained the situation and the next day i had a brand new remote delivered to me by courier at no charge, and due to the inconvenience took £5 off my bill....

Now thats what i call service!

[KingPhoenix]

Originally posted by Andre
Good customer service is good customer service Matty-wherever you go, and in whatever industry you are in.

Don't lie to your customers, call them back when you say you will, dont BS them (or tell them to go elsewhere ), don't offer them a substandard product but charge them the same price as people who have the full/working product, and you will have happy customers in any business.

It really isn't rocket science I'm afraid.

Exactly

[Seb]

Originally posted by matty4donna
why the hell are you with them? ...why are with them? Stop being so bloody stubborn and awkward and just move to PERFECT Sky and BT.

Ah but what would we have to moan, oh sorry i mean discuss about on a fine Wednesday evening??

[matty4donna]

I speak for my mother as well (i have a much better technical sense so any problems that arise with ntl i speak to them for my mum).

I think this site is good (otherwise i would not be here ) i just think that constantly making ntl: out to be villains and not highlighting their good things is not the right way to go about getting better service! Have you ever tried to help someone or make something better, only to have it thrown back in your face? Because thats what is happening to ntl: at the moment and i just think its unfair.

[Seb]

Originally posted by Andre
As unfair as me paying the same price as a product as yours that doesn't work anywhere near as well as yours?

I totally agree again with you Andre, and look we have managed to get the thread all the way back to the start again!