NTL offering package to challenge talk talk

[dcclanuk]

Originally Posted by chocky909

That's the standard new customers' offer. Do you know whether you're under new contract or not? And does it automatically go to £24.99 after that?


Anyway, I've had the £24.99 bb for about 2 years now. I'd like to ring retentions for a new deal. Thing is my threat to cancel would be weakened by the fact that I'm only 9 months into a Phone+TV contract on a seperate Account number.

Basically, if they were smart, they'd realise that I couldn't get another broadband provider to replace my NTL service because I don't have a BT line anymore. And I can't really threaten to ditch the Phone service because I'm under contract for 3 more months.

Obviously this is only if they are smart, I realise people in this thread are reporting new deals whilst still under contract and there is no consistancy at all. I'd like to know whether I can cancel my service without being charged a large lump fee. I like most people here never read the massive document they sent when I first signed up - of course I never even filled it in, so I guess that means I'm not officially contracted to anything...

Any thoughts? I'd like to ring them on Monday.

say u wanna cancel the bband... in my case i was in my bband contract [2 months in i think], and not in contract for tv and phone.... say if they priced matched the talktalk deal then fine or else u wanna cancel bband as of NOW/1 month notice, and will cancel tv and phone as soon as ur out of the 3 remaining months contract....

it would be cheaper to u to get talktalk, since instead of paying £25, u would pay £21, have a SECOND PHONELINE, 8mb broadband, TU24 and FREE INTERNATIONAL CALLS.... so u got nothing to lose

[ntl.wotcha]

Originally Posted by pmdelany

Yes it does seem to depend where you are, I just phoned the number as well and ended up with customer relations. Manager 1/2 price BB and 1/2 price family for 6 months, better than a poke in the eye I guess. Suppose I'll be back on the phone in November.

So much for NTL being one standard organisation ! Clearly there are still differences between ex-cwc and ex-ntl systems. Gonna be interesting when TW and NTL merge ! lol

[bonzoe]

You don't have to threaten to cancel, just tell them that they no longer appear to be competitive when compared to Talk Talk.........I found it all to be quite civilised, no threats from either party......just a deal to match Tal Talk, and as they pointed out no need to change phone number or reconnect to BT then wait 3 months before being able to join Talk Talk..

[DaggaDagga]

I got half price broadband and phone even though:

- I can't get talk talk, as they're not installing into my local exchange.
- I have only had broadband for 7 months.
- I have had the phone for 3 months.
- I'm bloomin miles from the exchange anyway, so I'll get naff all speed from any ADSL ISP.

So who's worrying about them being clever? Just ring em up! They WANT to give you a discount - they probably get a staff bonus for it!

[ian@huth]

Originally Posted by chocky909

That's the standard new customers' offer. Do you know whether you're under new contract or not? And does it automatically go to £24.99 after that?


Anyway, I've had the £24.99 bb for about 2 years now. I'd like to ring retentions for a new deal. Thing is my threat to cancel would be weakened by the fact that I'm only 9 months into a Phone+TV contract on a seperate Account number.

Basically, if they were smart, they'd realise that I couldn't get another broadband provider to replace my NTL service because I don't have a BT line anymore. And I can't really threaten to ditch the Phone service because I'm under contract for 3 more months.

Obviously this is only if they are smart, I realise people in this thread are reporting new deals whilst still under contract and there is no consistancy at all. I'd like to know whether I can cancel my service without being charged a large lump fee. I like most people here never read the massive document they sent when I first signed up - of course I never even filled it in, so I guess that means I'm not officially contracted to anything...

Any thoughts? I'd like to ring them on Monday.

Being 9 months into the contract for phone and TV akes the timing just right for asking for an offer. You have to get a BT phone line and keep it for 3 months before you can transfer it to Talk Talk which means the contracted year is up at the same time as you can move from BT to Talk Talk.

If you haven't signed any contract with NTL you may probably be able to cancel your NTL services without penalty as they have failed to fulfill one of the requirements of the Consumer Credit Act 1974 which governs the Hire Agreement that NTL contracts are based on. Some posters are suggesting that simply using the services implies that you have accepted the contract but this is not the case if you read the relevant Act. There should be a thread on the subject somewhere in the sites archives which goes into the details.

[Sunglasses Ron]

Hi, thought I would join the bandwagon

So, just phoned retentions and got:

2 MG Broadband
TU 24
Family pack
Sky Movies (full)
Sky Sports (full)
Caller display

£65.25

[handyman]

Just phoned to get a package set-up for a 'work from home' member of staff and was quoted a poor £37.49 for TU 24 with 1Mb BB.

Any one out there getting a better deal on that?

[the_godfather]

Hi guys,

Thought I would join in on the above and give them a call. They were quite eager to offer me additional services.

I am not sure how good my package is but when I priced it up on their website, it came up to ₤67.99. Please note I do not need the 10mb or TU24 so this is what I got:

Family Pack TV
Sky Sports 1,2 & 3
Talk Unlimited - with some International Calling Plan
2mb Unlimited Broadband

Oh yeah, I got them to throw in and install a second STB in my upstairs bedroom.

Total package including the second STB is ₤39.99 a month.

Is this a good deal comparing it to the others?

Let me know what you think.

Thanks.

The_Godfather (Don't ask me why I picked that as a nickname lol )

[Sunglasses Ron]

Sound good to me mate.

[Paradox26]

Woo! I just called this afternoon and from 3 for £33 i.e 1 meg, base TV and TUL I got 2 Meg BB, TU, and Base Pack for £27.50! this is for 12 months BTW.
Not bad considering 2Meg on its own is £24.99!
So now I have £66 more a year.

Happy as!

[the_godfather]

That sounds good... then with the Sky Sports Package and the extra STB, I think the new price of 39.99 I got is okay as well...

Wasn't really sure if i was getting a deal but sounds okay...

[BenRyder]

Thought I'd jump on the bandwagon..

Got my 2mb broadband half price for 6 months. I pushed for more but he checked how far I was away from the BT exchange saying that I would probably only get 5mb from BT/Carphone Warehouse.

He also said that come September/October he was expecting everyone to be moved to 10mb but with different useage amounts..etc

Ben.

[daggman]

well i must be of no value to NTL what so ever, well i contacted them stayed on hold for 1/2 hour , was asked why i was cancelling my services, explained about the talk talk deal, the bloke just said yes good offer and cancelled my services from 18th may (30 days notice). will prob have to ring them back to stop cancelation, well peed off.

have looked into switching, bt have confirmed free reconection but minimum 3 months connection,which might be to much of a pain 3 months with bt before i could then switch to talk talk.

THat was my original post on 18th april, well got more and more peed off as i kept seeing all these other offers that people are recieving.

so rang again today, guy was amazed i was not offered out, he offered me family pack tv, talk unlimited, 2mb broadband, ......40 quid a month....on going. I no its not as good as some of the other offers, but it is less than i was paying and i was only on 1mb.

Daggman

[andmaz]

On 10 mb broadband and talk unlimited - £60 /month.

Just been on to retensions and got price match.

Explained regarding talk talk etc was not nasty and got a good deal compared to the old one - been a customer for 12 years with various packages.

Also explained that last time I cancelled a package (full sky) I was offered a good deal after new service provider was signed up - therefore meaning had to go with new provider for that service.

Worth ringing for those of us in the know - did also mention these forums.

[headrush]

Spoke to customer services (retentions) and managed to go from paying £30 a month for 1mb bb, tu weekends, and base tv to £21 for 2mb bb, tu24 and base pack tv.

Just said that effectively paying £10 for 1mb bb used to be good but not competitive anymore with all the offers out now. surprised to find that the speed had been upgraded by the evening and now getting speed results around 1.9Mbps ....So NTL may not be the best broadband around but happy with the price for the service now received and look forward to being upgraded to 'up to' 4mbps in June ...Cheers!