General : £3 TV increase but BT Sport Europe is "free"

[theone2k10]

Originally Posted by tassiekev

I wish you luck. From what I gather, sign-ups have been running at a very high rate and new staff are being thrown in at the deep end and are having trouble coping. I think their deal is a good one and its a shame that their management didn't plan ahead and have all this sorted well before the season starts. I hope you get what you want.

Hope so mate as apart from a few tweaks needing of my vpn BTs infinity has been perfect and their hub5 is some nifty piece of kit.

[KenK]

Originally Posted by Perfect Choice

(snip)Just called and had a few options given to me, but one thing which has caught me out is that if I change from XL to L TV I was told it means I am now in a 12 month contract for ALL services including BB/phone.(end snip)

I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!

[Perfect Choice]

Originally Posted by KenK

I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!

Thanks for responding Ken, take it you also had BB/phone as well or did you only have TV and moved down to L?

Yes sounds like an inconsistent message and I was suspicious as out of contract on all 3 services.

I was offered an option to move to L TV with a BB/phone package and a £7 reduction on the package price for a " very limited time". So on that basis I would expect the whole package to be on a 12 month contract basis as that is the "deal". But if I just moved from XL and L TV on my current package of services and did nothing else then would only expect a 12 month contract period for TV only.

I am going to check more and do a few calculations before deciding between keeping the full VM package I have or move to BT for BB/phone and keep TV only with VM (I want the multiple recording capability Tivo delivers to create our own "box sets" of series which we tend to watch later even after a series is finished).

[OLD BOY]

Originally Posted by Dave42

so VM got no chance of getting AMC BT complain about sky and they do exactly same what hyocrites

The article says there is no news yet of the channel's availability on Virgin Media, Dave.

I think to say there's 'no chance' is a little premature.

---------- Post added at 14:30 ---------- Previous post was at 14:27 ----------

Originally Posted by vincerooney

*******s arent they. but then again anyone in the sports rights business does the same. i can only ever think of vm who never witheld channels but they never owned anything direct did they? they had only a share of bravo/living and that?

We may yet get AMC, Vince, don't give up yet.

I would not be at all surprised if it just appeared with an announcement the day before!

[solitaire]

Originally Posted by denphone

We had BT once many moons ago and they were dreadful and we vowed then that we would never go back to them again.

Exactly the same here, their customer service is dreadful, and we will certainly not use them again no matter how many special offers they have.

[denphone]

Originally Posted by OLD BOY

The article says there is no news yet of the channel's availability on Virgin Media, Dave.

I think to say there's 'no chance' is a little premature.

---------- Post added at 14:30 ---------- Previous post was at 14:27 ----------


We may yet get AMC, Vince, don't give up yet.

I would not be at all surprised if it just appeared with an announcement the day before!

l feel sorry for the customers who don't like sport as they have not been served up much in the way of new channels this year but have been served up plenty of price rises alas this year so far.

[1andrew1]

Originally Posted by OLD BOY

The article says there is no news yet of the channel's availability on Virgin Media, Dave.
We may yet get AMC, Vince, don't give up yet.

I would not be at all surprised if it just appeared with an announcement the day before!

Agreed; I'm quietly confident that XL subscribers will get it but in SD only.

[denphone]

Any proof that we are going to get it Andrew?.

[1andrew1]

Originally Posted by denphone

Any proof that we are going to get it Andrew?.

Nothing but rumours at this stage. Theone2k10 seems on a winning streak with this type of info at the moment so he may have a better view on AMC coming to VM than me. BT subscribers via the Sky platform get it in SD only so I can't see VM customers getting it in HD. (As VM customers would then be better off then BT's own customers.)
I did read an interview with BT a month ago when the question was posed to them and they said they wouldn't rule out making it available to BT Sport subscribers on VM. Annoyingly, I can't find it at the moment but if I do I will re-post it.

[johnathome]

It's a bit of a dilemma, if you're on a package lower than XL and paying full price for BT Sport you'd have every right to be a bit miffed if you couldn't get it.

On the other hand if it was made available to those punters then people on XL would feel miffed.

[1andrew1]

Originally Posted by johnathome

It's a bit of a dilemma, if you're on a package lower than XL and paying full price for BT Sport you'd have every right to be a bit miffed if you couldn't get it.

On the other hand if it was made available to those punters then people on XL would feel miffed.

Both sets should get it, though there won't be many customers just adding the BT Sport channels.

[MovedGoalPosts]

Well a bit of a result, after phoning up and initially getting told I had to drop the XL pack to avoid the £3 increase I threatened to cancel. Passed through to the disconnections team and now have a range of discounts that will reduce my bill after the increase takes effect by over £12 a month

But beware, Virgin Media do know what channels you are watching. If you phone and say you don't watch sports, they will see if you are telling porkies.

[Dave42]

notice on bt sport Europe score and dog on top much better now bt do that on premier league too

[Superblade7]

Originally Posted by Perfect Choice

Just called and had a few options given to me, but one thing which has caught me out is that if I change from XL to L TV I was told it means I am now in a 12 month contract for ALL services including BB/phone. I was anticipating I would be agreeing to a new 12 month contract TV only not all services (all my services inc. BB/phone are outside contract by the way).

I recently reduced my package from Big Kahuna to Big Easy and was allowed to downgrade without any new contract. However I've since cancelled the TV altogether and was told if I removed a service, then I would have to have a new contract for broadband & phone. I was happy to do that once they offered me a good deal.

If you have any additional issues make sure you speak to retentions rather than normal customer services.

Originally Posted by KenK

I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!

Some of the CS agents don't know their arse from their elbow. These let the side down as the vast majority of the CS agents are friendly and helpful but it's human nature to mainly remember the bad experiences!

[Anypermitedroute]

Originally Posted by 1andrew1

Both sets should get it, though there won't be many customers just adding the BT Sport channels.

I admire your optimism, although if history is any judge VM waited along time for skysports 3&4 in HD despite paying HD carriage fee and VM still don't have Sky Atlantic

Although BT negotiation with VM has been successful so far this might be a step too far; we already see ultra HD and the extras channels HD remaining BT exclusives