50Mb areas - Page 19

GazCBG · 27-02-2009, 18:29

Is it definitely only a new 1 year contract I get into ?

What is the router I get free ?

Does the Tec bring the router ?

mabseyuk · 27-02-2009, 18:36

Quote:

Originally Posted by GarryP

I am currently on 20mb if I go for 50mb will I notices any faster browsing speed ?
Or will it only improve downloading/uploading files ?

I've noticed zero difference in my browsing experience over 20mb. BBC I Player in High Quality plays the same with 20mb or 50mb. I guess where it will come into its own is if HD Content is launched via the internet.

Also unless you have a download accelerator, most sites will limit your download speed anyway, so you need at least 5 connections to get a file to benefit from full 50mb.

Generally now, if I make seven connections I max fast sites our around 4.8mb (40mb), I've not been able to hit 50mb or 1.5mb upload unless its early morning time (1am onwards) when the networks are less busy.

Mabs

Nicosia · 27-02-2009, 18:52

Quote:

Originally Posted by mabseyuk

I've noticed zero difference in my browsing experience over 20mb. BBC I Player in High Quality plays the same with 20mb or 50mb. I guess where it will come into its own is if HD Content is launched via the internet.

Also unless you have a download accelerator, most sites will limit your download speed anyway, so you need at least 5 connections to get a file to benefit from full 50mb.

Generally now, if I make seven connections I max fast sites our around 4.8mb (40mb), I've not been able to hit 50mb or 1.5mb upload unless its early morning time (1am onwards) when the networks are less busy.

Mabs

not even downloading from microsoft or itunes? that one woman was dling full 100mbit from itunes..?

Pushkar · 27-02-2009, 18:57

Just got an email that 50mb is available in my area now, when im already on the 50mb package, and also that it's been available for more than 2 months now.

Classic Virgin Media.

Nicosia · 27-02-2009, 19:03

well the longer you wait the better i mean they will have more special offers if you rush and get it then late ront hey have the special offer like free router or maybe cheaper monthly fee.

UnReaL · 27-02-2009, 23:19

Called VM today.

First time around, I was told it will be Ã‚Â£80 fixed charge for activation and setup and I was given a price of Ã‚Â£56 per month including Phone M package.

Second time round I was told it will be Ã‚Â£80 fixed charge for activation and setup and Ã‚Â£54 until November 2009, then Ã‚Â£56 thereafter, this again included Phone M.

Third time (note: they were different people answering the calls) I phone I was told it would be Ã‚Â£48 per month until November 2009, then Ã‚Â£54 thereafter, this again included Phone M.

Fourth time round, I was told Ã‚Â£46 per month including Phone M + Ã‚Â£80 installation and activation charge.

On two of the phone calls, two different indian call centre guys picked up and when asked their names, I was given Julie and Jill.

I was baffled, not only was I getting dodgy prices for 50Mb, I was getting staff lying about their names.

The other 2 times I had english sales persons answer and one did not have a clue what he was doing and the other, said I would get a call back regarding my enquiry as he did not know if 50Mb was available in my area, I had said that the Virgin Media website indicated that it was but he was not having it.

So I let him be and eventually 15 minutes later I get a phone call back from a completely different person, who seemed very competent and got straight to the point.

Now I am waiting for another call back to confirm installation date.

I am getting fed up of these call centre staff, its not all of them, its a very, very, very small minority and it beggars belief that they even get the job.

Also, can anyone explain why I kept getting different prices?

Eventually I took the Ã‚Â£46 p/m including Phone M, with the obvious Ã‚Â£80 charge.

I was driven nuts for the 1 hour 4 minutes that it took to get sorted.

I've never been through anything like this before and I certainly would not want to go through it again.

Pushkar · 28-02-2009, 09:05

Quote:

Originally Posted by UnReaL

blah blah blah

Did you call the 50mb sales hotline? I called when it was the first few days into the service to enquire the price and I was on hold for 20-30 mins, but when I called again in January, everyone was upto scratch and it was quick and got all the details in one go.

RubberyDuck · 28-02-2009, 10:11

Update from yesterday:

All test were carried out using the supplied netgear USB Wireless adapter and router.

Download #1
------------------------------------------------------------------
File size transferred : 100.0 MB (104857600 bytes)
Total time taken : 18.77 seconds (18766 milliseconds)
Throughput : 5587.0 KB/sec [Kilobyte-per-second]
= 5.59 MB/sec [Megabyte-per-second]
= 44696.0 Kbps [Kilobit-per-second]
= 44.7 Mbps [Megabit-per-second]

Upload #1
------------------------------------------------------------------
File size transferred : 10.0 MB (10485760 bytes)
Total time taken : 51.87 seconds (51870 milliseconds)
Throughput : 202.0 KB/sec [Kilobyte-per-second]
= 0.2 MB/sec [Megabyte-per-second]
= 1616.0 Kbps [Kilobit-per-second]
= 1.62 Mbps [Megabit-per-second]

Date 28/02/09 09:00:22
Speed Down 20704.14 Kbps ( 20.2 Mbps )
Speed Up 1617.06 Kbps ( 1.6 Mbps )
Port 8095
Server speedtest1.thinkbroadband.com

http://www.speedtest.bbmax.co.uk
Download Speed: 39521 kbps (4940.1 KB/sec ) Upload Speed: 1651 kbps (206.4 KB/sec )

Results from http://www.speed.io
(Copied on 2009-02-28 08:56:45)
Download: 47754 Kbit/s
Upload : 1669 kbit/s
Connects : 2851 conn/min
Ping: 11 ms

GazCBG · 28-02-2009, 10:42

I just signed up for the 50mb from 20mb, they coming to fit it on the 5th March

mabseyuk · 28-02-2009, 12:29

The Seven Kings Exchange is being fixed on Monday, so for those of us with problems, I've been told things will improve by Monday.

At 1:30am this morning I was getting a solid 50mb and uploads of 1.5mb so I know the Service is capable, but they have identified an issue which will be resolved after the weekend.

Thanks

Mabs

Ignitionnet · 28-02-2009, 13:00

I've posted some stuff regarding congestion on upstream which might have been affecting you, hopefully they'll be executing a fix pretty quickly.

No idea how many modems share an 8.8M upstream but it's laughable that they are using them alongside 153M worth of downstream.

mabseyuk · 28-02-2009, 13:20

Quote:

Originally Posted by Broadbandings

I've posted some stuff regarding congestion on upstream which might have been affecting you, hopefully they'll be executing a fix pretty quickly.

No idea how many modems share an 8.8M upstream but it's laughable that they are using them alongside 153M worth of downstream.

I asked that question and 200, mainly 20mb's and some 50mb's, users share that 8.8M, so its being replaced / Fixed Monday.

Mabs

howudoinn · 28-02-2009, 13:54

Does anyone have a link to when areas will be upgraded to 50Mb like they did for the 10Mb upgrade

Also anyone have a date for when Renfrew will get 50Mb

Cheers

mabseyuk · 28-02-2009, 14:28

Quote:

Originally Posted by howudoinn

Does anyone have a link to when areas will be upgraded to 50Mb like they did for the 10Mb upgrade

Also anyone have a date for when Renfrew will get 50Mb

Cheers

There are no dates (Schedule). Virgin staff themselves find out maybe a day two before an area goes live and most are kind enough to post the areas here. Just keep checking back.

Mabs

UnReaL · 28-02-2009, 14:47

Quote:

Originally Posted by TaiLZ

Did you call the 50mb sales hotline? I called when it was the first few days into the service to enquire the price and I was on hold for 20-30 mins, but when I called again in January, everyone was upto scratch and it was quick and got all the details in one go.

Yes, I called the sales team, though I haven't received a call back for confirmation of date for installation.