*ALL* Speed Upgrade Discussion In Here Please (Part 2)

[mparker42]

I too have just got off the phone from CS and I was told that I would be contacted by NTL nearer the time and that I would have to pay £25 pounds for it
If anyone knows a way i can speak to someone who may be more knowledgeable it would be appreciated.

[obvious]

Originally Posted by orangebird

ntl have publicly stated that the upgrade will not be automatic, and that 300k users will have to call in if they want to do so.

or to put it another way

NTL said, "You were quite entitled to make any suggestions or protests at the appropriate time, you know."
"Appropriate time?" hooted the customer. "Appropriate time? The first I knew about it was when I visited Cable Forum.
"But the plans have been available 'publically' at Cable Forum for the last nine days."
"Oh yes, well, as soon as I heard I logged straight in to see them, yesterday afternoon. You hadn't exactly gone out of your way to call attention to them, had you? I mean, like actually telling anybody or anything."
"But the plans were on display..."
"On display? I eventually had to go down to the cellar to find them."
"That's the display department."
"With a flashlight."
"Ah, well, the lights had probably gone."
"So had the stairs."
"But look, you found the notice, didn't you?"
"Yes," said the customer, "yes I did. It was on display on the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard.'"

Originally Posted by obvious

or to put it another way

HHGTTG nice qoute

[obvious]

Originally Posted by Bill C

HHGTTG nice qoute

OT: - Hehe - Really looking forward to the film. The trailers look excellent.

[Foo Fighter]

Originally Posted by mparker42

I too have just got off the phone from CS and I was told that I would be contacted by NTL nearer the time and that I would have to pay £25 pounds for it
If anyone knows a way i can speak to someone who may be more knowledgeable it would be appreciated.

say you want to upgrade to 1.5mb thats how i did it. She said they probably will forget about the upgrade so ring if you arent on 1.5mb after you get the new stb, i dont think so lol. If all goes to plan and they are still disorganised i shall have my new stb and still be 750k

[enjoymarcus]

I think if this convo was to happen in the pub, there would be a huge bar room brawl...

So, shall we continue this in the Nag's head then?

[wh1tey]

Hi all i am new to this site and thought i would just mention what i have found out today about the 1m, 2m & 3m speed upgrades,

I spoke to NTL customer services today on the phone to enquire about the speed upgrades and when they are due, I was told that they dont have an exact date but it will happen within the next 2 months.They also told me that there will be a charge of £25 to everyone wishing to upgrade and that this was to cover the price of a new modem that you will require to recieve the new speeds i dont know if this just applies to my area or if its every area.
Hope this has helped anyones curiosity on the matter.
If i get anymore info il post on it
wh1tey

[downquark1]

I was told that they dont have an exact date but it will happen within the next 2 months.They also told me that there will be a charge of £25 to everyone wishing to upgrade and that this was to cover the price of a new modem that you will require to recieve the new speeds i dont know if this just applies to my area or if its every area.

Let us hope this only applies to those who didn't request the upgrade yet.

[Tezcatlipoca]

Originally Posted by wh1tey

Hi all i am new to this site and thought i would just mention what i have found out today about the speed upgrades,

I spoke to NTL customer services today on the phone to enquire about the speed upgrades and when they are due, I was told that they dont have an exact date but it will happen within the next 2 months.They also told me that there will be a charge of £25 to everyone wishing to upgrade and that this was to cover the price of a new modem that you will require to recieve the new speeds i dont know if this just applies to my area or if its every area.
Hope this has helped anyones curiosity on the matter.
If i get anymore info il post on it
wh1tey

AFAIK, the £25 admin charge has been dropped

(see here: http://www.cableforum.co.uk/article/...eases-update-3 )


Also, there is absolutely no need for a new modem. The existing ntl-supplied standalone cable modems (SACM) already out there will be more than adequate for the new speeds.

However, people who use a Pace set-top box (STB) rather than a SACM for their broadband will require a new Samsung STB if they are going to be on the 2 or 3 meg service. I don't think this will be charged for.

[wh1tey]

MMMMmmmmmmmmm now im confused lol lol lol
il get back to them on the matter of the charge as they told me there will be a charge and i only made the phone call to them 40mins ago lol.
i have a standalone modem for my BB but i also have a set top box for my tv so i will quiz them on this matter and let you all know speak soon ppl

[Stephen]

Originally Posted by wh1tey

MMMMmmmmmmmmm now im confused lol lol lol
il get back to them on the matter of the charge as they told me there will be a charge and i only made the phone call to them 40mins ago lol.
i have a standalone modem for my BB but i also have a set top box for my tv so i will quiz them on this matter and let you all know speak soon ppl

There are a few people here that work for NTL, I am one of them, although no longer for cust care. It is correct they were gonna charge £25 to existing customers but they decided that it was not needed.

The existing modems will be fine I think they can handle upto 8MB maybe more. Also if you are on the 300K and want the new speed you will need to call them as moving to the new 1MB will have a cap of 3GB per month whereas the 300K doesn't. The other speeds will change automatically. hope that helps.

[wh1tey]

cool mate thanks for the info im on the 1.5m line now so should be ok.

[Griffin]

These speeds sound all well & good as do the caps which seem quite reasonable but only if you stay focused on BT where NTL are drawing us all to look.

There are other providers that are offering speeds up to 8mb for no extra cost if the line allows with monthly caps of 30gb with an off peak time from 1am to 8am with a 230gb cap allowed during these times.
Heres hoping NTL take note as these are offered on the BT network for £21.99p m

Originally Posted by Griffin

These speeds sound all well & good as do the caps which seem quite reasonable but only if you stay focused on BT where NTL are drawing us all to look.

There are other providers that are offering speeds up to 8mb for no extra cost if the line allows with monthly caps of 30gb with an off peak time from 1am to 8am with a 230gb cap allowed during these times.
Heres hoping NTL take note as these are offered on the BT network for £21.99p m

Unfortunatley one has to have a BT line to benefit from any of those.I personally have no problem with NTL as a telco because their phone service is extremely reliable unlike BT so I have the problem that unfortunately NTL are the only ISP available apart from (shudder)AOL.The only other exception is pay as you go dial-up and I'm not going back to those delights except in an emergency.

[budwieser]

Originally Posted by DieDieMyDarling

Where and when did NTL PUBLICALLY state this? I've seen nothing on their websites, no adverts of any kind, and i've certainly recieved no emails about it.

When the people of this website were told of the upcoming changes, they were informed that there would be 'no active advertising' for 300k users, and they'd have to phone customer services off their OWN intuition in order to recieve the upgrade, otherwise they'd be kept at 300k with a 30gb limit. Which is very underhanded, claiming that 300k users are being upgraded from 300k to 1mb at NO cost, while in fact they are only being upgraded if they KNOW to phone about it, which they won't, as ntl have no plans on telling them about it.

I`ve just been on the `phone to cs about `downgrading` my 1.5 mb connection for now and i was told to phone back a couple of days from the end of March because i would automatically be upgraded to a 1 mb connection for the same price!
No mention was made of any charge to me!