NTL Customer Services: Your personal experience

[Undisputedtruth]

Originally Posted by Debsy42

You may have done before everthing was regionalised but hey we're not all dense up in the grim north you know

and sorry but just as a personal note I much prefer speaking to Northern customers as they are more down to earth, friendly and you can have a decent conversation, Londoners seem to have the world on their shoulders

Another contradiction here, Debs? Have spoken to all 8.5 million Londoners. Perhaps the reason why Londonera may not has been friendly is probably due to crap customer service? It is the way you speak to them that makes the difference.

LOL, here we go again, NTL are bad, NTL are bad, NTL are bad, NTL are bad .... BT are good, BT are good, BT are good .... I'm right, everyone else is wrong .... I'm right, everyone else is wrong .... etc etc. Perhaps I should take a trick from UDT's book and remind everyone of one of my earlier posts ;

Originally Posted by pem

Last time my (BT) ISDN line failed it was becaue they changed the pole I'm connected to and then didn't bother re-connecting my wires, I came home from work (on the Friday) to this and reported it at 7pm in the evening. I had to wait until Monday for a visit, even though their incompetent engineers had caused the problem.

Personally I have never had poor service from NTL but bloody awful service from BT which is why I moved from them. I don't doubt that some people get a raw deal from NTL and have a genuine reason to moan, I'm sure some people get excellent service from BT.

Some people however just seem to have a massive chip on their shoulder about NTL and assume that everyone thinks the same and just go on, and on, and on, and on ... until any valid points and complaints they may have had are just lost because people get bored of the same old record and just switch off and ignore them.

You (UDT) certainly seem to have a massive chip on your shoulder and any hope you had of making any serious points has long since been lost in your continuing tirrade of insults of just about everyone, both forum members, NTL employees and a few others.

You seem to have become little more than amusement value for people to bait, as you go on and on and on, and even that is becoming tiresome now.

[Stuart]

Originally Posted by Undisputedtruth

What make you think I'm interested?

Did you read the original post?

Originally Posted by dilligaf1701

I could respond to this but for two reasons :-

1) I don't beleive you are capable of understanding the response.

2) I don't think you are really interested in any respoinse I'd give you. You are just here to try and score 'points' of the people here.

So - I refuse to support your game anymore.

He never said he thought you would be.

Originally Posted by Undisputedtruth

<snip> However, do I really need to know every single employee to know NTL have very poor customer services, of course not. <snip>

Fair enough. So why did you say to debs:

Originally Posted by Undisputedtruth

<snip>Using Deb's logic, we need to ask every single one of her customers she has dealt with, if she is good at her job.<snip>

and

Originally Posted by Undisputedtruth

Another contradiction here, Debs? Have spoken to all 8.5 million Londoners.

So, it's OK for you to say you can make statements about NTL customer service without having talked to every single CS agent, but it's not OK for Debs to have an opinion on her customers without talking to all 8.5million Londoners first, and it's not OK to say Debs is good at her job without talking to everyone she has ever answered the phone to.

UDT, I happen to agree that you don't have to talk to every CS agent to establish whether NTL CS is good or not. So seeing as you and I agree on that it's reasonable to form a general opinion of a group of people by talking to a representative sample of them, perhaps you could explain why you completely contradict this by demanding that Debs talk to 8.5million Londoners before making general statements about them?

What you are saying is plainly ridiculous and amply demonstrates the lengths you will go to in order to attack someone who simply disagrees with you.

[paulyoung666]

Originally Posted by Undisputedtruth

Oh, I can dial the right number. Has it ever enter your head that I deliberately dialled a different number to get through to a different region?

Just because she gets a few letters of thanks doesn't mean Debs is good at customer services. Using Deb's logic, we need to ask every single one of her customers she has dealt with, if she is good at her job.

sorry but that takes the biscuit , why the hell would you dial a different number to speak to c.s. in a different area

[Andy E]

UDT ...
I have an idea. lets try a bit of acting
just to show the good peeps on the board what your idea of quality cs is....
I used to work in celtic faults, now i know your ex videotron, an area im not familar with, but i would assume the procedure for fault finding is similar....

I think it would be far more constructive, and you could point out where u think i went wrong. btw im not taking the **** , im genuinely intrested..

so here goes<puts headset on>

"Good morning, you're through to Andy in NTL faults , how can i help you ?"

[Mark W]

Originally Posted by pem

You seem to have become little more than amusement value for people to bait, as you go on and on and on, and even that is becoming tiresome now.

well said that man, so how about we just leave the troll alone now? all this going round and round in circles is making me dizzy.....

[paulyoung666]

Originally Posted by Mark W

well said that man, so how about we just leave the troll alone now? all this going round and round in circles is making me dizzy.....

i see where you are coming from but i would love to see udt and andy e having a fault related ' conversation '

[handyman]

Reminder:-

Originally Posted by Russ D

Remember what the common denominator is in this thread - some feel NTL have questionable customer service. THIS is what the topic should be.

Play nice now

That means less of the troll images please.

[Andy E]

Paul
I think it would be the best way , for all of us to see what UDT means by poor customer service,
UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks,
I would treat UDT the same way as I would have treated any customer....with respect.


so here goes again
<puts headset on>
<logs onto system..... 1309....>
<quietly hums death march >
"hello your through to Andy in NTL faults, how can I help you ? "

[paulyoung666]

Originally Posted by Andy E

Paul
I think it would be the best way , for all of us to see what UDT means by poor customer service,
UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks,
I would treat UDT the same way as I would have treated any customer....with respect.


so here goes again
<puts headset on>
<logs onto system..... 1309....>
<quietly hums death march >
"hello your through to Andy in NTL faults, how can I help you ? "

and i reckon you have got a very good idea there as well

Originally Posted by Andy E

Paul
I think it would be the best way , for all of us to see what UDT means by poor customer service,
UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks,
I would treat UDT the same way as I would have treated any customer....with respect.


so here goes again
<puts headset on>
<logs onto system..... 1309....>
<quietly hums death march >
"hello your through to Andy in NTL faults, how can I help you ? "

I can't help thinking we'll be waiting a while.

[paulyoung666]

Originally Posted by towny

I can't help thinking we'll be waiting a while.

well you never know i reckon it would be an intersting exercise

[th'engineer]

i am sure that UDT will not disappoint us in this .