[Merged] NTL Email Issues

The most likely cause is that it couldn't contact the messagelabs server on Thursday so it queued it up to try later and finally got through on the Monday - after a few quick tries the retry rate on delayed messages usually falls to about once a day.

[APS]

I would doubt whether not being able to get through to Messagelabs (who have tens of parallel servers) would be anyone elses fault but NTLs. As happened before I sent several emails over a few minutes to the same recipient and most arrived within a few minutes or so but one got stuck.

APS

[shin0r]

ntl have tens of parallel servers too, doesn't stop traffic saturating pipes and/or servers though.

Originally Posted by APS

I would doubt whether not being able to get through to Messagelabs (who have tens of parallel servers) would be anyone elses fault but NTLs. As happened before I sent several emails over a few minutes to the same recipient and most arrived within a few minutes or so but one got stuck.

APS

Unless you are suggesting that there is a direct link between NTL & Message labs servers then I think you will find there is a lot of Network between them that can cause a problem.

[APS]

OK, but it is strange that I often see these long delays on emails coming into my work account, via Messagelabs, from NTL more or less alone and only in recent weeks.

Often the delays are seen when NTL will be busy and the Messagelabs servers quiet (ML being a business service), e.g. evenings.

I would say the problem is therefore more likely in NTLs network or backbone link.

Even if you accept that two servers might not be able to make a connection sometimes the retry algorithm cannot be too clever if it ends up delaying an email transmission by 3.5 days.

APS

[paulyoung666]

did anyone have a weird time over the weekend with ntl mail , i dl'ed my mail and then a couple of minutes later i dl'ed the same mail and then again , seems fine now

[SMHarman]

their smtp servers have been a bit funny.

I just got a message sent via them
sent 22/4 at 17:15
recd 25/4 at 05:17

Second class mail is quicker.

Other mails have bypassed this one and got here quickly!

Errrr...I've been getting my email notifications out of order of time for the past 4 days.

[iadom]

I have had several sent e-mails that seem to have gone down a black hole recently so I have question.

I have Ntl BB and also a Zen dial up account ( had it over 8 years)
Since I had BB installed over two years ago my settings in Outlook Express are as follows;
Ntl Account (set as default) Servers..POP3.. pop.ntlworld.com
SMTP.. smtp.ntlworld.com

Zen Account Servers POP3.. mailhost.zen.co.uk
SMTP..smtp.ntlworld.com

Apart from the awful mail problems last year this set up has worked OK

If I set my Zen Account as default, change its SMTP back to mailhost.zen.co.uk,
Then change my Ntl account SMTP to mailhost.zen.co.uk,

Will this work using my BB connection.?

[iadom]

OK, I tried that and got an error message from zen server. error 550 "you are not allowed to talk to me"

Is there anyway I can use the Zen SMTP servers with my Ntl BB connection.??

[Chris W]

Originally Posted by iadom

OK, I tried that and got an error message from zen server. error 550 "you are not allowed to talk to me"

Is there anyway I can use the Zen SMTP servers with my Ntl BB connection.??

nope, unfortunately not.

Unless you find an open relay smtp server, then you are stuck with the ntl ones. Most servers only allow clients to send through them if they are in their own ip ranges.

EDIT: btw was it that exact error message or have you rephrased it?! Normally i would expect something like relay not allowed.

Originally Posted by iadom

Is there anyway I can use the Zen SMTP servers with my Ntl BB connection.??

Unlikely - ISP's generally restrict sending via SMTP to thier own customers - usually via IP rectrictions.

[iadom]

This is the error message.


An unknown error has occurred. Account: 'mailhost.zen.co.uk', Server: 'mailhost.zen.co.uk', Protocol: SMTP, Server Response: '550 You're not allowed to talk to me', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

I have had at least seven sent e-mails that seem to have vanished in the past two weeks.

Guess I will have to duplicate the important ones and send them via dial up until things are sorted.

Outgoing mail is slooow now, mail is eventually sent, but have to wait wait wait for it to connect and so on...

Update: I think someone just push the gear lever, it is back to normal now, fast !

[ntl customer]

Well, what can I say...

This is a delivery status notification I switched on the other day when I sent a mail to someone else to allow me to be informed when it was delivered...

[img]Download Failed (1)[/img]

A carrier pidgeon could have got it there faster!