Upgrade from 2 - 10 meg - Page 17

gregpegg · 07-05-2009, 18:11

Just check my Virgin Media says I am M 10mg. Did speed check and is correct. Not received a new modem though or email.

bigsanta11 · 07-05-2009, 18:15

Quote:

Originally Posted by BenMcr

Just don't complain if at some point Virgin make a technical change and your modem stops working!

If Virgin send you a new modem - use it!

If only it was that simple ,"DPA and all that",is what i was told in an email response as to why i had to write to VM, a few months back!

As unless "I" , the (deaf) customer could not verify (over the phone)to VM staff (DPA and all that they said) certain security questions,then i would have to write to them ,as they (VM) don't have email facilities to deal with my questions about services that i had or was due to have !

So i know how pointless it would be of me to try and get this new CM's mac address registered

Peter_ · 07-05-2009, 18:21

Quote:

Originally Posted by bigsanta11

If only it was that simple ,"DPA and all that",is what i was told in an email response as to why i had to write to VM, a few months back!

As unless "I" , the (deaf) customer could not verify (over the phone)to VM staff (DPA and all that they said) certain security questions,then i would have to write to them ,as they (VM) don't have email facilities to deal with my questions about services that i had or was due to have !

So i know how pointless it would be of me to try and get this new CM's mac address registered

I did post earlier that if you have such a problem you can always have a friend or relative take the call for you and you are there if needed to answer any DPA questions asked, it would take around 5 minutes tops.

VMboy · 07-05-2009, 18:28

Quote:

Originally Posted by N00N00

Are there any disadvantages too registering for the upgrade. Are those who stay on 2mb likely to pay a lower price eventually ?

thanks

Everyone on the original 2meg will get upgraded by October whether they want it or not with the M package eventually being ditched.

bigsanta11 · 07-05-2009, 18:34

Quote:

Originally Posted by Moldova

No all you do is the following.

Open a browser and in the address bar put or click just the link > http://192.168.100.1/ the password and username are both root if required.

And that works on all modems, try it.

I was sure this was a point raised in vm support newsgoup,the removal of (customers)access to the modems configs/logs,on the new cm's,?

---------- Post added at 18:34 ---------- Previous post was at 18:31 ----------

Quote:

Originally Posted by Moldova

I did post earlier that if you have such a problem you can always have a friend or relative take the call for you and you are there if needed to answer any DPA questions asked, it would take around 5 minutes tops.

Been there and tried it buddy!

Also had numerous calls from VM asking to speak to me after the event

RandomLocation · 07-05-2009, 18:35

Quote:

Originally Posted by gregpegg

Just check my Virgin Media says I am M 10mg. Did speed check and is correct. Not received a new modem though or email.

That's strange, My Virgin Media reported I was on the L tariff, even before I called customer services.

Peter_ · 07-05-2009, 18:36

Quote:

Originally Posted by bigsanta11

I was sure this was a point raised in vm support newsgoup,the removal of (customers)access to the modems configs/logs,on the new cm's,?

---------- Post added at 18:34 ---------- Previous post was at 18:31 ----------

Been there and tried it buddy!

Also had numerous calls from VM asking to speak to me after the event

It works in my Ambit 256 and most modems on the network but the is a known issue where some modems config pages show all zeroes, which does not help me do my job when I need you to log in to check the power levels for me.

07-05-2009, 18:59

Upgraded already lol

bigsanta11 · 07-05-2009, 19:00

Quote:

Originally Posted by Moldova

No all you do is the following.

Open a browser and in the address bar put or click just the link > http://192.168.100.1/ the password and username are both root if required.

And that works on all modems, try it.

SNMP access.

http://www.cableforum.co.uk/board/12...ss-page-2.html

Peter_ · 07-05-2009, 19:04

Quote:

Originally Posted by bigsanta11

SNMP access.

http://www.cableforum.co.uk/board/12...ss-page-2.html

That is because you as a customer do not need that kind of access.

It is bad enough that some people change the default password on the Ambits and then we cannot gain access to the configs because they forgot the password.

RandomLocation · 07-05-2009, 19:14

Quote:

Originally Posted by Moldova

It is bad enough that some people change the default password on the Ambits and then we cannot gain access to the configs because they forgot the password.

That must be annoying as an employee.
When this occurs what can you do?

Peter_ · 07-05-2009, 19:16

Quote:

Originally Posted by RandomLocation

That must be annoying as an employee.
When this occurs what can you do?

Send a new modem as we need access to the configs.

07-05-2009, 19:19

Quote:

Originally Posted by RandomLocation

That's strange, My Virgin Media reported I was on the L tariff, even before I called customer services.

If it says your on L and you were previously on M then you have probably gone about the upgrade the wrong way. You have upgraded yourself to L and will pay the L price from your next bill.

Blotch · 07-05-2009, 19:27

Moldova, are you able to speculate on how the upgrade programe works, areas/timescales etc? It appears looking at the ds forum that only ex-telewest users are being upgraded at the moment. I'm area 26 (ex-ntl) and the upgrade page tells me that my upgrade will be within 2 months.

RandomLocation · 07-05-2009, 19:28

Quote:

Originally Posted by Ernie_C

If it says your on L and you were previously on M then you have probably gone about the upgrade the wrong way. You have upgraded yourself to L and will pay the L price from your next bill.

It said L before I even called CSC

, I only got acess to My Virgin Media a few days ago and it said L.
The virgin rep I spoke to ~24 hours ago, understood I mean't the free upgrade (extra Â£2), happing from May and continuing over the summer, he also understood I called because the "upgrade from 2Mb to 10Mb" link wasn't functioning as it returned it didn't recognize my speed.

Quote:

Originally Posted by Moldova

Send a new modem as we need access to the configs.

Oh wow, such a big measure for something so silly someone did, Poor VM.