*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 17

Paul K · 09-03-2005, 18:34

Quote:

Originally Posted by badboybubby

Quote:

Originally Posted by Paul

Yep it will occur automatically, when is another matter

You could ring the 0800 052 2000 and select option 5 (I think, should be something about package changes or upgrades) and ask the lovely person on the phone if they can look into doing the free upgrade for you, if they can it will take a few minutes to come through to your modem and then it should be ok. Depending on where you are in the country it may be that they say you have to wait till tomorrow for it to happen automatically though

i'll wait, i tried customer service and was left holding for 35 mins!

no wonder they are making so many redundancies!

Can't imagine why the lines are so busy

Hang in there, it's a free number after all

Simcut · 09-03-2005, 18:40

thing is, I was filling the form via the "upgrade your speed" link and it TOLD me that my area was READY :S

purenuman · 09-03-2005, 18:44

Quote:

Originally Posted by pdjkeelan

Never said there was, i actually encourage them to do this. I just don't think users should be so taken in by it as if your getting something for free in the way most people have taken it. You're getting a speed increase to compete with other broadband suppliers they aren't giving people speed increases from the kindness of their hearts they're doing it for a purpose so people shouldn't be so blindly greatful as some seem to be.

So we can't be grateful??

I am not stupid in any way shape or form but I'm also grateful for the speed upgrades I received that I don't have to pay extra for (didn't want to say free

)...

Being grateful does not mean you have misunderstand the motives of NTL but that you understand........... but are still grateful

lakeybloke · 09-03-2005, 18:48

Finally got through and was fobbed off by some old Doris. She told me they weren't allowing through any more upgrades tonight as its slowing the systems down because so many are being done, but she will put a note on the account and it will be done "first thing in the morning....."

....I'm not taking any bets on it NOT being done, BTW!!...

IanUK · 09-03-2005, 18:49

Quote:

guys and gals just do it via the web... just done that myself and now I'm downloading at a nice rate of 340 kbs

from only 140 KBS on the 1.5 meg..so that means that I'm on a 3meg now

Luck you, STB owners can't do it via the web, we are told to ring CS, but when we do half of us get refused

daz196 · 09-03-2005, 19:04

Who hoo 3meg here i come
i rang up ntl about being upgraded to 3mb
she done it there and then
all i had to do is restart stb,enter pid no's
i never had any trouble with ntl
well done ntl

1st 128K took 391 ms = 335223 Bytes/sec = approx 2789 kbits/sec
2nd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

purenuman · 09-03-2005, 19:07

Quote:

Originally Posted by daz196

Who hoo 3meg here i come
i rang up ntl about being upgraded to 3mb
she done it there and then
all i had to do is restart stb,enter pid no's
i never had any trouble with ntl
well done ntl

1st 128K took 391 ms = 335223 Bytes/sec = approx 2789 kbits/sec
2nd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

But please do try and not be grateful

DerekRothwell · 09-03-2005, 19:10

Just booked my 750 to be upgraded on a STB - earliest appointment is Tuesday April 5th - Seems STB users will just have to be patient for a month..... (Thats the Wirral anyways) (taps fingers repeatedly....)

buba3d · 09-03-2005, 19:12

Has anyone been over the limit yet, since the new upgrades have been done ?

rmg · 09-03-2005, 19:13

help

upgraded via the website but still seem to be stuck on 750k

any technicians about?

Ramrod · 09-03-2005, 19:16

Quote:

Originally Posted by nash

i chose option 5, and yes my STB was done with no bother at all

Depends who you talk to on CS....It took 4 attempts before someone said 'yes, no problem'.....'just reboot your STB in about half an hour'

I have to say that I have been getting through to CS and tech support with little or no waiting time over the last 2 days......well done ntl

SnoopZ · 09-03-2005, 19:16

Just upgraded from 750k > 2meg by phoning 0800 052 2000 option 5. I spoke to a nice guy who said it wouldn't be a problem.

However after 20 minutes and numerous manual cable modem reboots I'm still stuck on 750k.

Does anyone know if it should happen immediately or is there an hour or so delay ?

SnoopZ

Ramrod · 09-03-2005, 19:16

Quote:

Originally Posted by buba3d

Has anyone been over the limit yet, since the new upgrades have been done ?

pmsl

rmg · 09-03-2005, 19:19

Quote:

Originally Posted by SnoopZ

Just upgraded from 750k > 2meg by phoning 0800 052 2000 option 5. I spoke to a nice guy who said it wouldn't be a problem.

However after 20 minutes and numerous manual cable modem reboots I'm still stuck on 750k.

Does anyone know if it should happen immediately or is there an hour or so delay ?

SnoopZ

Same here just done it via the ntlworld website link. Says im on 2meg but its not switched gonna reeboot again.

Graham M · 09-03-2005, 19:21

Hi guys, I got a new Samsung box fitted today (shineeeeeeey) and phoned NTL as soon as I got home and was able (0800 052 2000 - Option 5) spoke to a very nice lady who said that it should be working straight after a reboot of the box and PC, I have a router so take PC to mean router. After a reboot of the box and router, exactly nothing, no net connection whatsoever.

Went to have dinner, and rebooted everything a few times after dinner. Phoned NTL CS back up and was only in the queue for about 5 minutes, i spoke to a nice man who said everything had been done properly at their end and i'd have to phone TS on their 0845 number, i did so, followed the options and spoke to someone within 10 minutes, it was eventually worked out that they'd sent the box a hit and then deleted the file from the box rather than the other way around leaving us with no way to connect to the internet, he sent a new hit to the box and sure enough it worked first time, after a reboot of everything (again) and a provision and another reboot later, im now downloading at 240Kb/s so all's well that ends well i guess