Please document any V6 issues here.
29-03-2017, 17:02
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#241
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cf.addict
Join Date: Apr 2007
Posts: 492
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Re: Please document any V6 issues here.
Quote:
Originally Posted by RichardCoulter
Yes, some of the time as it wouldn't let me use VOD as an alternative to watching what I'd recorded.
Error C501 kept coming up too.
Someone asked this on the VM community forum a few weeks ago, but the thread appears to have been abandoned by staff:
http://community.virginmedia.com/t5/...3039264/page/2
Not used it today to see if it's been sorted out.
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yeah i saw the same today, apparently there is a fault affecting some V6 right now and this is the behaviour i was witnessing even after rebooting
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29-03-2017, 17:03
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#242
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cf.mega poster
Join Date: Jan 2008
Posts: 10,182
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Re: Please document any V6 issues here.
Quote:
Originally Posted by OLDGOLD
I haven't got any suggestions recorded as I've switched the feature off. My Shows only got a few programmes in it too, about 4% used.
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I mean deleting the actual thumbs up for programmes as opposed to the recorded suggestions. This was said to speed the old TiVo up. I never did it as Suggestions are an important feature to me and were a USP in getting a TiVo.
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29-03-2017, 17:18
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#243
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Please document any V6 issues here.
Unable to record shows via the TV guide online says my boxes are offline?
Checked manage my TiVo and the two old boxes are still showing how long till they change?
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29-03-2017, 20:11
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#244
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cf.mega poster
Join Date: Jan 2008
Posts: 10,182
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Re: Please document any V6 issues here.
Quote:
Originally Posted by greeninferno
yeah i saw the same today, apparently there is a fault affecting some V6 right now and this is the behaviour i was witnessing even after rebooting
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Just tried it again and I can now access my recordings. It's much better than last night/this morning, but some features aren't working and there are some minor purple circling delays.
Edit: Spoke too soon. All recordings now inaccessible. The fault was supposed to be fixed by 8:05pm, but ironically it's become worse.
Last edited by RichardCoulter; 29-03-2017 at 20:28.
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29-03-2017, 21:18
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#245
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cf.addict
Join Date: Mar 2007
Location: staffordshire
Services: virgin tv phone and broadband
giff gaff mobile
Posts: 280
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Re: Please document any V6 issues here.
There is a national fault apparently servers are down or something like that
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29-03-2017, 21:18
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#246
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cf.mega poster
Join Date: Jan 2008
Posts: 10,182
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Re: Please document any V6 issues here.
Just rung VM, now expected to be fixed by 7am tomorrow.
I have received a credit for this fault as requested, so urge anyone else affected to do the same.
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29-03-2017, 21:46
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#247
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Please document any V6 issues here.
Complete loss off on demand, apps and recording ability fix time is now 18:40 tomorrow was 15:40 this afternoon
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29-03-2017, 23:25
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#248
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,618
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Re: Please document any V6 issues here.
Yes, the times given for completion are only estimates. Expect further amendments!
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30-03-2017, 00:01
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#249
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cf.member
Join Date: Nov 2003
Location: Glasgow
Posts: 81
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Re: Please document any V6 issues here.
Beginning to regret giving up my old V+ box. It may not do some of the clever things you can do with two V6s, but then again neither can the V6s today!
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30-03-2017, 09:12
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#250
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Please document any V6 issues here.
4 issues remain
TiVo customers may not be able to use their On Demand, Apps, seeing errors C501, C133 and Temp Unavailable, also affecting TV Anywhere services. Also they will not be able to record.
Our engineer is working to fix the problem.
Fix estimate
30 March 18:40
__________________________________________________ ______________
You might find that you are not able to watch All assets relating to 2017 Australian Grand Prix (319 Error) on your Virgin Media TV Catch Up, On Demand or TV Choice service at the moment.
Our engineer is working to fix the problem.
Fix estimate
30 March 16:05
__________________________________________________ ______________
You might find that you are not able to watch broadchurch 27/Mar/2017 9pm on your Virgin Media TV Catch Up, On Demand or TV Choice service at the moment.
Our engineer is working to fix the problem.
Fix estimate
30 March 16:00
__________________________________________________ ______________
You might find that you are not able to watch Come Dine With Me Couples: Liverpool aired 28/03 on your Virgin Media TV Catch Up, On Demand or TV Choice service at the moment.
Our engineer is working to fix the problem.
Fix estimate
30 March 16:00
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30-03-2017, 11:15
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#251
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Please document any V6 issues here.
Apps are working again but the rest of on demand remains down
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31-03-2017, 18:12
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#252
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cf.mega poster
Join Date: Jan 2008
Posts: 10,182
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Re: Please document any V6 issues here.
There is a national fault that has affected RTE radio and Nollywood since February.
This only affects the V6 and there is no timescale to fix this.
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01-04-2017, 12:29
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#253
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,388
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Re: Please document any V6 issues here.
Quote:
Originally Posted by Gavin-D
Apps are working again but the rest of on demand remains down
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Its fine now on our boxes.
__________________
“The only lesson you can learn from history is that it repeats itself”
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03-04-2017, 22:00
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#254
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Inactive
Join Date: Aug 2010
Posts: 104
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Re: Please document any V6 issues here.
One of my boxes is quite buggy. Just turned it and tv on and got a no HDMI signal message. Tried different cable and different HDMI ports. No difference. Eventually the box came on with a "this channel is unavailable/off air" message. Switching channels made no difference. Then a few minutes later the picture came on on that channel (BBC Two) but others still have no picture. I can't open any recordings and the menus freeze up when I try to navigate back. Waiting til 10 when a recording finishes and I'll reboot the box. I would have done it already but am waiting on the off chance the recording has worked! Sorry for the big block of text.
Edit: just rebooted the box. The programme (Broadchurch) has recorded up to the point that I took the box out of standby mode 30 minutes ago.
Last edited by knack; 03-04-2017 at 22:18.
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04-04-2017, 10:00
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#255
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Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates
BB: VM XXL
TV: VM XL
Phone : VM XL
Posts: 3,139
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Re: Please document any V6 issues here.
Our V6 turned up but because there is no SCART so had to buy a converter but that only puts out composite not RGB so can't just attach it to the 3 way input shared with DVD and normal TiVo.
At moment we can't actually use it because of cables and location but that will be sorted later so then we can see what it's all about. May then move TiVo to another room that has cables but no TV and use as a headless box since recordings are available from V6.
__________________
I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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