TiVo General TiVo Discussion Part 3 - Page 163

MalteseFalcon · 02-02-2015, 22:38

I get that too. Just pause, wait a minute then hit play or stop and it will be fine. Been having a battle with Virgin over this for the last month. They say signal is fine, which it may be but this is the second box to do this and also freeze on changing channel.

G4DDS · 05-02-2015, 22:50

Regarding fault reference - NKE5332.

I thought this was raised for the slow/laggy menu operations during normal usage but according to:

http://community.virginmedia.com/t5/...741250#M110859

it is raised specifically for the delayed response after the TiVo box is left idle for a long time.

Is there more than one fault reference raised regarding the general slow operation of the menus?

spiderplant · 06-02-2015, 20:44

Quote:

Originally Posted by G4DDS

Regarding fault reference - NKE5332.
it is raised specifically for the delayed response after the TiVo box is left idle for a long time.

Is there more than one fault reference raised regarding the general slow operation of the menus?

As far as I'm aware no other faults have been identified.

General slowness is usually caused by the box picking up IR interference. To test for this, put your left thumb over the IR receiver (just to the left of the standy LED), and operate the box using the buttons. Does it now respond faster?

G4DDS · 07-02-2015, 00:23

Quote:

Originally Posted by spiderplant

As far as I'm aware no other faults have been identified.

General slowness is usually caused by the box picking up IR interference. To test for this, put your left thumb over the IR receiver (just to the left of the standy LED), and operate the box using the buttons. Does it now respond faster?

Don't think it's IR related - I don't think this explains the behaviour I had a few weeks ago:

I was in my planned recordings and I hit page down twice followed by down 4 times and nothing happened. Just when I thought it had not registered the remote commands the screen updated and it went to the expected place (i.e. two pages down and four programmes down).

It must have took a good 7 or so seconds before the screen update happened but when it did it was one quick succession (i.e. just one single update as apposed to it replaying the commands one-by-one and updating the screen after each one).

7 seconds a little out of the ordinary but its not uncommon for it to take 3 or 4 seconds before the remote command is operated on whilst navigating menus. During playback, commands (pausing, forwarding, rewinding, skipping, programme info etc.) are fine with no noticeable lag.

Also, some behaviour I noted when I returned from my Xmas holidays where the box was unbelievably responsive (never seen it this fast not even after a reboot):

http://community.virginmedia.com/t5/...626477#M109249

spiderplant · 07-02-2015, 10:55

Quote:

Originally Posted by G4DDS

I was in my planned recordings and I hit page down twice followed by down 4 times and nothing happened. Just when I thought it had not registered the remote commands the screen updated and it went to the expected place (i.e. two pages down and four programmes down).

It must have took a good 7 or so seconds before the screen update happened but when it did it was one quick succession (i.e. just one single update as apposed to it replaying the commands one-by-one and updating the screen after each one).

That sounds like a classic case of NKE5332. It happens because the software gets paged out to the hard drive, and there's a delay whilst it is being paged back in.

Quote:

Originally Posted by G4DDS

Also, some behaviour I noted when I returned from my Xmas holidays where the box was unbelievably responsive (never seen it this fast not even after a reboot):

http://community.virginmedia.com/t5/...626477#M109249

I can't explain that, but don't rule out IR interference unless you've tested for it. It's very common and can cause quite subtle effects.

G4DDS · 07-02-2015, 11:07

Quote:

Originally Posted by spiderplant

That sounds like a classic case of NKE5332. It happens because the software gets paged out to the hard drive, and there's a delay whilst it is being paged back in.

I see - I thought it was just raised for the delay of several seconds you get when you press home (after leaving it idle for a while). Are you saying that even after the home screen appears we should still expect menu operations to be laggy for a while?

Incidentally - no real conclusive evidence other than what people say over on the VM forums but several posters who claim to have no problems with laggy menus have mentioned they have Cisco boxes. All those complaining seem to mention they have Samsung's - it's a pity we can't find anyone who has both a Samsung and a Cisco box for their take on it.

spiderplant · 07-02-2015, 20:11

Quote:

Originally Posted by G4DDS

I see - I thought it was just raised for the delay of several seconds you get when you press home (after leaving it idle for a while). Are you saying that even after the home screen appears we should still expect menu operations to be laggy for a while?

It definitely isn't just the Home page that's affected. I tend to notice it mainly in My Shows, though just had it happen in the guide. I guess it depends which bit of the software has been paged out.

Quote:

Originally Posted by G4DDS

it's a pity we can't find anyone who has both a Samsung and a Cisco box for their take on it.

Both have the problem.

mike_gain · 08-02-2015, 07:29

Quote:

Originally Posted by G4DDS

I see - I thought it was just raised for the delay of several seconds you get when you press home (after leaving it idle for a while). Are you saying that even after the home screen appears we should still expect menu operations to be laggy for a while?

Incidentally - no real conclusive evidence other than what people say over on the VM forums but several posters who claim to have no problems with laggy menus have mentioned they have Cisco boxes. All those complaining seem to mention they have Samsung's - it's a pity we can't find anyone who has both a Samsung and a Cisco box for their take on it.

Both my boxes are Cisco boxes and both suffer from laggy menus.

---------- Post added at 07:29 ---------- Previous post was at 07:26 ----------

Quote:

Originally Posted by spiderplant

It definitely isn't just the Home page that's affected. I tend to notice it mainly in My Shows, though just had it happen in the guide. I guess it depends which bit of the software has been paged out.

I've noticed that the guide can be slow during and just after a connection to VM. Seen this several times since the last update.

spiderplant · 08-02-2015, 12:35

Quote:

Originally Posted by mike_gain

I've noticed that the guide can be slow during and just after a connection to VM. Seen this several times since the last update.

I hadn't noticed that before, but I've just tested it and I agree it's definitely slower. It's probably unavoidable though, as it's very busy at that time.

RobboEdin · 08-02-2015, 13:47

Quote:

Originally Posted by spiderplant

I hadn't noticed that before, but I've just tested it and I agree it's definitely slower. It's probably unavoidable though, as it's very busy at that time.

I have seen very variable performance since the update.

spiderplant, your suggestion of paging certainly seems feasible.

I wonder if what is happening is that TiVo is giving priority (wrongly) to background maintenance activity?

For example, what is a VCM connection and why is it done so frequently, every 45 minutes to an hour in my experience?

spiderplant · 08-02-2015, 19:11

Quote:

Originally Posted by RobboEdin

what is a VCM connection and why is it done so frequently, every 45 minutes to an hour in my experience?

I don't know. Where do you see this?

mike_gain · 08-02-2015, 22:13

Quote:

Originally Posted by spiderplant

I don't know. Where do you see this?

It's in system info. I have seen poor performance both during/just after a vcm connection but also fine performance during/just after and poor performance when no vcm connection is taking place. In short I haven't observed any correlation between the vcm connection and performance.

spiderplant · 09-02-2015, 21:21

Quote:

Originally Posted by mike_gain

It's in system info.

Ah, OK. A quick Google suggests it is how the US TiVo checks for remotely-scheduled recordings. I'm pretty sure it does nothing on VM TiVos, which have a permanent connection.

RobboEdin · 10-02-2015, 09:48

Quote:

Originally Posted by spiderplant

Ah, OK. A quick Google suggests it is how the US TiVo checks for remotely-scheduled recordings. I'm pretty sure it does nothing on VM TiVos, which have a permanent connection.

Which begs the question why it happens so frequently on UK TiVo.

Should it happen at all?

Is it the cause of variable UK TiVo performance?

When the 'plum' version was created for Virgin Media, did someone forget to alter the VCM connection frequency bit to accommodate the UK's permanent connection?

denphone · 10-02-2015, 10:00

To be perfectly honest there was a heralding of the new update by Virgin that the TiVo would be much much faster when we got the update but sadly it seems that the TiVo has got slower since the update in many of its functions.