NTL offering package to challenge talk talk
27-04-2006, 13:36
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#226
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Inactive
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
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Re: NTL offering package to challenge talk talk
Yes, I got half-price while within my contract.
They may be mad, but I'm not complaining.
Orangebird - on various threads I've read there seems to be a 90% chance of an argument immediately after you post. And you tell others to chill out  (awaits acidic reprisals).
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27-04-2006, 13:56
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#227
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Inactive
Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
Posts: 5,684
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Re: NTL offering package to challenge talk talk
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Originally Posted by DaggaDagga
Yes, I got half-price while within my contract.
They may be mad, but I'm not complaining.
Orangebird - on various threads I've read there seems to be a 90% chance of an argument immediately after you post. And you tell others to chill out (awaits acidic reprisals). |
NO arguments as such. Just straight talk. Which some people don't like. Not my problem though. 
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27-04-2006, 14:32
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#228
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 65
Services: Don't have a clue any more.
Posts: 7,523
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Re: NTL offering package to challenge talk talk
I have just rung them and as I am no good at telling porkies I just asked if they had any offers as I have looked and can get the services elsewere cheaper.
I am now getting my BB 1/2 price and also my family pack 1/2 price for 6 months (the reason being in 6 months time they may be able to offer me an even better deal so I am told)
And a second box in my bedroom free while I am with them.
And I didn't have to threaten to leave to leave or tell any porkies at all
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27-04-2006, 17:05
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#229
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Inactive
Join Date: May 2004
Posts: 308
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Re: NTL offering package to challenge talk talk
The wife had a go just now but I think she was talking to customer services not retentions.
In any case the guy told her that if we wanted to go to Talk Talk you have to be signed up with BT for three months before you can migrate to Talk Talk.
So using this as a line of reasoning to get onto a better NTL deal seems a no go. 
Damn NTL. you're a long standing customer (5 years here) and they just continue to screw you over.
Any suggestions ?
Maybe I really should cancel. 
Trouble is if I cancel will they give me a grace period to get Sky+ BT installed before they cut me off ? i.e. if I call and cancell tomorrow, will they cut off my TV immediately ? or do I have to schedule Sky and BT install then call on that day to cancell ? I would end up paying for another month right ? i.e. for a month I would have to pay both BT sky and NTL
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27-04-2006, 17:17
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#230
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cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Age: 37
Services: Canal Digital: 50/10
Posts: 7,577
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Re: NTL offering package to challenge talk talk
Quote:
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Originally Posted by ntl.wotcha
The wife had a go just now but I think she was talking to customer services not retentions. In any case the guy told her that if we wanted to go to Talk Talk you have to be signed up with BT for three months before you can migrate to Talk Talk. So using this as a line of reasoning to get onto a better NTL deal seems a no go. Damn NTL. you're a long standing customer (5 years here) and they just continue to screw you over. Any suggestions ? Maybe I really should cancel. Trouble is if I cancel will they give me a grace period to get Sky+ BT installed before they cut me off ? i.e. if I call and cancell tomorrow, will they cut off my TV immediately ? or do I have to schedule Sky and BT install then call on that day to cancell ? I would end up paying for another month right ? i.e. for a month I would have to pay both BT sky and NTL |
Try again, just get a different person and either be more assertive, or, simply be cheeky and ask for any deals they can do you.
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27-04-2006, 17:59
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#231
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Inactive
Join Date: Feb 2005
Location: Skewen
Age: 57
Services: Phone, TU24, 50mb, TV
Posts: 287
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Re: NTL offering package to challenge talk talk
When you ring up ask to speak to retentions straight away. When they ask why tell them you are thinking of canceling. They will then put you through to retentions and tell retentions that there are better deals out there and you are thinking of canceling.
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27-04-2006, 18:54
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#232
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Inactive
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
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Re: NTL offering package to challenge talk talk
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Originally Posted by Jules
I have just rung them and as I am no good at telling porkies I just asked if they had any offers as I have looked and can get the services elsewere cheaper.
I am now getting my BB 1/2 price and also my family pack 1/2 price for 6 months (the reason being in 6 months time they may be able to offer me an even better deal so I am told)
And a second box in my bedroom free while I am with them.
And I didn't have to threaten to leave to leave or tell any porkies at all |
 There must be a market for someone to sell their services as an "NTL Canceller". £10 flat fee to ring up and get half-price everything.
Just as I and others have said, you do need to specifically ask for retentions. However, you don't then have to give your notice to quit - just say you're thinking about it, coz they're way too expensive. Then the offers will be thrown at you.
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27-04-2006, 19:08
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#233
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Guest
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Re: NTL offering package to challenge talk talk
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Originally Posted by Neil
I think you ought to double check that.
I'd be very surprised if you got mobile calls included.
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I rang them back just to make sure... and here is the deal I have now... £22.49 a month for 10mb + phone line + talk unlimited local & national + mobile. So I am now saving £27 pm... This deal is for 12 months and does not include their TV package.
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27-04-2006, 19:18
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#234
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Inactive
Join Date: Mar 2006
Location: North West London
Age: 37
Services: BT Infinity Option 2, BT Talk Unlimited, Three PAYG, Giffgaff PAYG, Sky TV Entertainment Package
Posts: 2,962
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Re: NTL offering package to challenge talk talk
Why even bother with Customer Services?
Call retentions direct on 0800 052 9403
If you haven't been with them for atleast 12 months don't bother trying to get an offer.
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27-04-2006, 20:30
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#235
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Inactive
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
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Re: NTL offering package to challenge talk talk
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Originally Posted by Jack001
Why even bother with Customer Services?
Call retentions direct on 0800 052 9403
If you haven't been with them for atleast 12 months don't bother trying to get an offer.
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Is retentions staying on freephone after the change to premium rate support? That would be brilliant, if its 10p/min for support but freephone to cancel your account 
By the way, I got half price despite being within my initial contract. I don't know why, but i did. I was with NTL before i moved house, perhaps this makes a difference.
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28-04-2006, 08:51
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#236
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Inactive
Join Date: Aug 2004
Location: Nottingham
Age: 61
Services: None, they finally pushed me too far.
Posts: 49
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Re: NTL offering package to challenge talk talk
Rang the number above yesterday, & now have:
Family Pack, extra STB, 1Mb BB, line rental, talk unlimited 24, mobile call plan (maybe this is part of U/L 24?), & caller display for £39.74
I could have traded off something to get faster BB, but 1Mb is fine for me. This all should reduce my monthly bill by about £25/£30, depending on how many mobile calls I make, & how much cheaper they are.
No new contract, & no time limit.
All in all, happy .....for now 
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28-04-2006, 09:55
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#237
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Inactive
Join Date: Jan 2006
Services: virgin TV xl + sports and movies
v+
10 MEG BB
TALK UNLIMITED 24
Posts: 255
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Re: NTL offering package to challenge talk talk
Just rung retentions and now have:-
talk unlimited 24 +international calls
2 meg BB (which becomes 4 in june)
full tv package with sports and movies
all for £55 a month...Bargain!!!
thanks to everyone for your advice(except orangebird for being maungy )
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28-04-2006, 10:29
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#238
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: NTL offering package to challenge talk talk
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Originally Posted by dranny69
thanks to everyone for your advice(except orangebird for being maungy ) |
"Maungy"? 
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28-04-2006, 10:51
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#239
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Inactive
Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
Posts: 5,684
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Re: NTL offering package to challenge talk talk
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Originally Posted by Neil
"Maungy"?
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I was wondering what that meant too... 
And I haven't posted anything to dranny69. Another tight ****, another problem.
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28-04-2006, 10:56
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#240
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Guest
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Re: NTL offering package to challenge talk talk
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Originally Posted by orangebird
Quote:
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Originally Posted by Neil
"Maungy"?
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I was wondering what that meant too...
And I haven't posted anything to dranny69. Another tight ****, another problem. |
sorry OB
maungy = 'spoilt or peevish'
from http://www.yorkshire-dialect.org/dictionary.htm
- not that I agree, of course 
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