ntl home:120 hanging from today

[mcmanic]

same as you, right down to the last details, its so random but have expericenced all these problems as you have and is now becoming frustrating to say the least

Originally Posted by DieDieMyDarling

I've tried all sorts of downloads, since having this problem, and i can't see any pattern. I've tried using Newsgroups using fewer connections, more connections, limiting the speed, and i'm always prone to a reset. Sometimes i can download for an hour with no problems, others it happens after a few seconds, sometimes it's when i'm downloading and browsing at the same time, others it's just downloading or even just browsing (on 1 occasion).

I think as Ovenchips stated last night, the firmwares haven't been fully rolled back yet, and although it might be showing as that on our config pages, the truth is we still aren't using the 002 firmware. Hopefully it'll be back to normal soon.

[Rik]

Originally Posted by kq501

I wonder where you would stand with CS if you complanied about this.

Well we would be well within our rights to complain about this to CS even if it is Bit Torrent, there are plenty of Legal Linux Torrents around for instance.

Somethings a miss somewhere, and i believe youve hit the nail on the head, number of connections or a upstream problem.

Ive been downloading for a couple hours from newshosting usenet and there have been no disconnects, yet the moment i start my bit torrent client, the modem resets a few mins later, very very annoying to say the least.

The status page says the work in my area (Hemel Hempstead) is scheduled to end 27th Jan Midnight, so ill roll with it till then and see what happens.

[recall2000]

Firmware downgraded to 0002 overnight and still the same problems, possible worse, but that might just be solar flares or something

Eventually got NTL to replace the modem. First thing the engineer said was "the incoming signal is too high and tripping the modem and to call if it happened again and he'd replace the modem"..he put an attenuator on the line...he'd only just driven away and it died. Then had to go through the hell of explaining the problem to CS again, and then had to wait on hold all in all for 45 minutes. Apparently they HAD to get the same engineer out, so it was more difficult than getting just any engineer to come back. 2 days later a different engineer came out anyway. And he concluded eventually that the modem needed replacing...but he didn't have one with him, so had to drive to go and get one...ffs, does no information get updated on any calls we log? Anyway the result: modem replaced with small blue modem (dunno model and cba to look). And not one single outage all day.

FINALLY!!! Only took 2 weeks, and several calls to NTL, and having to listen to them blaming my Linux firewall, even though I explained it did the same when I plugged the modem directly into PC. It must be the PC then they said.

Grrr....thank God that's over - and I'm an agnostic!

[Swoopie]

It's mainly torrents, Uploading + Many connections open (Don't forget normal torrent programs are also sending other packets to all the open (peers/seeds)ers every so often, updating what "pieces" you have etc) which can increase upload.

I experiance it with torrents + extracting over SSH

[Magical]

i have been have prob's with my 10meg line, every couple of hours it would go down. unplugging moden got it back. but after 4 days i phoned ntl and was told to ring back whenit went down 'cos they couldn't do anything while it was on. So Tuesday it went down i phoned ntl and was given the usual runaround
then being told my router was the problem ? . It is a new router i had it for 2 months before upgrade with no prob's before . So today it whent down again so i rang ntl again i got the same ruaround and told to unplug router and unplug modem which i did then he said he would do something his end . then i reconnected and he said i should have no further prob's . and my d/l speed on newsreader went up to 1560 kps. where before i was getting 750 kps. So i hope he was right and i have no further prob's

[Oven Chips]

I've been out since early this morning, and have just checked my e-mail. There are no notifications that the work last night did not proceed so until I can check tomorrow my default is that it went ahead.

I've also heard from a few people directly who have confirmed the problem has gone away, but can see that some still seem to have issues. I'll speak to someone with technical knowledge about this.

Peter

Originally Posted by recall2000

Anyway the result: modem replaced with small blue modem (dunno model and cba to look).

That will be a 250 modem.

[mcmanic]

Not to get humpty over this but can people who are having problems and using torrent programs start their own thread cause constantly posting in this thread about uploads and the many connections causing similar problems when some are not using same modem models or using this firmware or even not on the 10meg connection and its just confusing the whole issue of bad firmware release.

To clarify Since the new ntlhm120_ntl0003.cpr firmware upgrade i and many others on NTLHOME 120 modems have had disconnects at RANDOM times and to this date it still isn't fixed. Yes there may be problems with Bittconnect people but from reading on here there always seems to be have been a problem even BEFORE this firmware and i've never had a problem with any P2P, ftp or newsgroups resulting in Modem resets on my NTLHOME 120 until this firmware 003 was issued last week.

Today i have manged to download 4gigs - modem had to be reset 6 times, if it wasn't for me working from home then the connection would have been useless to me if i had to leave the Pc and hope for the best.

Why am i paying £34.99 to be a test subject?.

[kq501]

Originally Posted by kq501

Hi, 10meg was working fine, but the last few days it has been cutting out frequently with downloads, nearly every 5-10 mins.

Modem, 120

Mac Address 00: D0 :59

Glasgow

Will be calling CS to demand new modem or I'll be changing providers.

PAGE 7 of this thread.

mcmanic, who said I wasn't using same modem, connection, firmware.... I have every right to post in this thread, as the problem worsened with the release of the new firmware. In a hope to find a fix to this problem, I and others are offering alternative reasons to why we are ALL having troubles with 10 meg connection/120 modems. If bittorrent may be one of those problems surely it should be put forward, who is to say it is not an upload problem. Others in this thread have stated having no downloading/speed probs, but getting disconnected when uploading/mass connections.

We are all upset over this sham, but maybe a combination of ideas may get to the bottom of it. I don't see how members would be confused by a alternative view in this thread.

[tfboy]

Well, although my modem now says I'm on the 0002 firmware, it's still dieing after a certain amount of time.

For the record, I'm not using any P2P software. The majority of my bandwidth is used downloading over FTP. My upload bandwidth is virtually nil - only the odd email or file /photo I send over ftp.

In fact, I haven't uploaded anything since this problem started, apart from the random forum post

Although, even though it's still locking up, and i've been put back on the 02 firmware, my ftp speeds are still around the 10Mb mark (currently about 1100kb/s).

That's my perspective / usage at the moment. But like some other people here, it's a big pain for me because my PC stays on at home downloading via FTP when I'm at work and no one's here to reset it, so I get probably a few hundred megs and then it dies till I come home in the evening to reset it.

I haven't tried phoning NTL yet - I was hoping this would get fixed on a global scale without requiring intervention on my behalf to solve my personal issue

[mcmanic]

well its Friday, put a 700meg nzb file into Grabit for download, 5 connections to newsgroup, 1 min into download at full 10meg speed and then modem froze requiring hard reset of modem AGAIN.

Still not fixed, although something has changed
Software Upgrade AdminStatus : allowProvisioningUpgrade
which was before
Software Upgrade AdminStatus : ignoreProvisioningUpgrade

anyway will leave it till Monday then shall go about getting a engineer called out to replace modem - unless we have some more news from MR Oven chips in the meantime

[Rik]

Well an update from myself.

Scrap the first reply!!

I thought it was fixed, modem has rebooted agained automatically

/me sighs

[gripper103]

Nice man from NTL has just turned up,5mins later I'm the proud owner of a shiny new blue 250
Time to put it through its paces and see how we do.
Got it by ringing CS getting through to India where the operater told me how many times it had dropped in a month and arranged for the replacement

[DieDieMyDarling]

Just as a side note, for all those people having problems with torrents, you do know to set your upstream limit a lot lower than your maximum upstream, right?

For example on 10mb the upstream is roughly 60k, but your maximum allowable upstream in torrents (combined) should be about 20k (if you plan to get fast downloads) or around 50k (if you're only seeding). Otherwise your upstream will cause a bottle neck effect, and your modem will reset.

[mcmanic]

That is true, thats why i'm thinking its got nothing to do with uploads as i'm a newsgroup person and at full tilt my upstream is only 16/20k and all was fine before this firmware issue