TiVo : Major TiVo Update

[spiderplant]

Originally Posted by japitts

I've been quite pleased with the new software for the most part. I've posted about one particularly strange "bug", that if you have a SeriesLink+ set for "all channels" then it seems to prefer recording on the 85x "Audio Description" variant over the "10x" terrestrial channel. Strange.

TiVo has always favoured higher channel numbers for WishLists, so I'm not surprised it's the same for SeriesLink+. Just one of those things.

The "Audio Description" channels are only copies of the London versions anyway, so it's not of any consequence.

[RichardCoulter]

Since the update I have found that there are times where it won't allow me to set a recording from the EPG, or even delete a recording!!!

[G4DDS]

Originally Posted by veeemmm

Just been trying to figure out why some of my favorite programs have not recorded the last few days. Some of my series links have been deleted in the update!!!! I'm missing about 20. I initially thought it was because of multiple channel links being converted to ALL Channels but this is not the case, after taking this into account I am still missing about 20!!! Also the order has been totally messed up, with big chunks moved to different places. Fortunately I take regular backups of wishlists/series links and recordings, so I can see exactly what is missing.

Regarding the series links moving priority on their own I have seen this myself as have others on the VM forum. Haven't seen any reports of SL's going missing whilst they were being migrated to the new format though.

Originally Posted by veeemmm

Also if you have a series link for a program on one channel and you add a series link for the same program on another channel it just deletes the existing series link!!!!!!! How pathetic is that. No warning, no automatically converted to All channels, it just deletes the original one.

I don't think it does delete the series link. I set a single channel series link for a programme on ITV4 HD then attempted to set a single channel series link for the same programme on ITV HD and found that it annoyingly converted it to an all channels series link. I say annoyingly because it is a series link for the "Formula E" and it now means that I now also get loads of unwanted recordings from Eurosport and BT Sport! No matter what I do I cannot set two single channel series link for the "Formula E" (one on ITV and another for ITV4) - it always converts the existing SL to an all channels SL.

[OLD BOY]

Originally Posted by RichardCoulter

Since the update I have found that there are times where it won't allow me to set a recording from the EPG, or even delete a recording!!!

That happens with the existing Tivo software. It's not a problem the new update has caused.

If a programme won't record from the EPG, it is probably because you have a clash with other programmes you have set. However, it may have set your recording to record at a different time.

I have noticed that on certain screens, the cancel option does not work. No confirmation of your request is asked for and the original command to record remains in place.

[RichardCoulter]

Originally Posted by OLD BOY

That happens with the existing Tivo software. It's not a problem the new update has caused.

If a programme won't record from the EPG, it is probably because you have a clash with other programmes you have set. However, it may have set your recording to record at a different time.

I have noticed that on certain screens, the cancel option does not work. No confirmation of your request is asked for and the original command to record remains in place.

The incidents I'm talking about are where no recording is set at all and a message advising you to try later is given.

I've noticed that about the cancel option too OB.

Good to know it's not the software update though.

[OLD BOY]

Originally Posted by RichardCoulter

The incidents I'm talking about are where no recording is set at all and a message advising you to try later is given.

I've noticed that about the cancel option too OB.

Good to know it's not the software update though.

I've certainly never received the 'try later' response, except where the on demand has been busy. Curious...

[RichardCoulter]

Originally Posted by OLD BOY

I've certainly never received the 'try later' response, except where the on demand has been busy. Curious...

It's a similar message that comes up, with the same audio 'dong'.

I've also noticed that the system is crashing more often, normally when trying to play a recording (but it doesn't require a reboot).

What happens is that a much deeper 'dong' is heard and 'My shows' is replaced by the home screen, meaning that one has to toggle back to 'My shows'.

[ultimate]

Since the update. my Tivo refuses to record any planned recordings when in standyby. I have o keep the power on all the time. It is also reported in the Virginmedia community forum.

http://community.virginmedia.com/t5/...o/td-p/3152132

Originally Posted by ultimate

Since the update. my Tivo refuses to record any planned recordings when in standyby. I have o keep the power on all the time. It is also reported in the Virginmedia community forum.

http://community.virginmedia.com/t5/...o/td-p/3152132

It's ridiculous isn't it, a recorder that doesn't record. Does anyone know when it will be fixed? Every year there is some major showstopper (like Dolby Digital last year) and the original bugs don't get fixed. America went through this problem of not recording, earlier in the year so why have we been given the same fault now?

(I'd post in the community forum but I find the moderators denial of faults even when the first page is full of the same faults and belief that "switching it off and on again" is the final word in resolving issues and the inability to escalate, follow through and report back, to be extremely infuriating)

---------- Post added at 18:29 ---------- Previous post was at 17:59 ----------

I see "the moderators" are now telling everyone the fix for slow Tivos is:

"Help and Settings > Clear or reset TiVo box > Clear thumb ratings and suggestions > enter pin > press thumbs down 3 times and then LastCh."


I know a customer made this suggestion initially but to me it sounds like snake oil that might have a very short lived temporary small affect (like rebooting), that Virgin Media have jumped on. I imagine people reporting this having worked, are back to square one after a day or two. So has anyone tried and can confirm if it is still working after several days? As it is, the performance of my Tivo since the update has been diabolical.

[spiderplant]

Originally Posted by veeemmm

Does anyone know when it will be fixed?

A potential fix is currently being tested internally, and will be deployed if/when that testing is successful.

Originally Posted by veeemmm

America went through this problem of not recording, earlier in the year so why have we been given the same fault now?

They may have had a similar fault, but they definitely didn't have this one. It is in VM-specific software.

Originally Posted by veeemmm

So has anyone tried and can confirm if it is still working after several days?

Yes.

[Stuart]

Originally Posted by veeemmm

It's ridiculous isn't it, a recorder that doesn't record. Does anyone know when it will be fixed? Every year there is some major showstopper (like Dolby Digital last year) and the original bugs don't get fixed. America went through this problem of not recording, earlier in the year so why have we been given the same fault now?

Just because it has the same symptoms, it does not mean it's the same bug.

(I'd post in the community forum but I find the moderators denial of faults even when the first page is full of the same faults and belief that "switching it off and on again" is the final word in resolving issues and the inability to escalate, follow through and report back, to be extremely infuriating)[COLOR="Silver"]

I've always thought that the official VM forum , while a useful resource, would toe the line with regard to talking about faults.

I see "the moderators" are now telling everyone the fix for slow Tivos is:

"Help and Settings > Clear or reset TiVo box > Clear thumb ratings and suggestions > enter pin > press thumbs down 3 times and then LastCh."


I know a customer made this suggestion initially but to me it sounds like snake oil that might have a very short lived temporary small affect (like rebooting), that Virgin Media have jumped on. I imagine people reporting this having worked, are back to square one after a day or two. So has anyone tried and can confirm if it is still working after several days? As it is, the performance of my Tivo since the update has been diabolical.

I am not running the updated software on my Tivo, but I had a slow Tivo until I cleared my thumb ratings a few weeks ago, and the Tivo is still a lot faster than it was. Having said that, I have a three year old and a 19month old in the house, both of whom love hitting the big colourful buttons on the Tivo remote, so the Tivo probably did have thumbs up or thumbs down ratings on thousands of programmes.

Originally Posted by Stuart

Just because it has the same symptoms, it does not mean it's the same bug.

So it's purely Virgin Media's responsibility then. Thanks, I add that to my report. You would think they would have been aware enough to test thoroughly especially given previous problems and when the problem was already widely reported whilst the roll-out continued.

[RichardCoulter]

My box rebooted itself at about 3am this morning, not too long after I'd rebooted it myself to try and speed it up (it was so bad that the spinning purple circle stopped spinning when trying to access 'My Shows' to watch something!)

Not sure if this was a further minor update or not.

Curiously, Sky now seem to be copying this update:

Originally Posted by JEFF62

My 2tb sky box has updated overnight with new features to the EPG. The home screen now shows top picks taking up the whole bottom half of the screen with the usual boxes at the top. Also each recording now has a line next to it showing how far you are into each program. Similar to netflix. Also when you watch anything from on demand it now automatically records the next episode.

There is also a continue tab added to the planner which shows all unfinished shows. Also pressing settings now brings up 8 screens including a new radio section.

Anyone else got this update? I dint even know there was a new update due.

Originally Posted by rewind

Details here: https://www.sky.com/help/articles/yo...m:ec_sky_guide

Originally Posted by JEFF62

So does that means you can now almost series link catch up shows. So for instance if I watched last nights Eastenders episode from BBC Iplayer does that mean that it will download tomorrow nights episode as soon as it is available on there? IF so this is a good feature. Before if I have not recorded a new series form live tv and started it from on demand I often forget about it. Now it will do it for me. Sounds good.

Originally Posted by john24a

Deleted items no longer stay until the box is full up, but have an 'expiry' date {related to date of deletion) when they are permanently deleted without further warning.

[muppetman11]

What's a Sky set top box update got to do with a VM TiVo set top box update ?

[spiderplant]

Originally Posted by RichardCoulter

My box rebooted itself at about 3am this morning, not too long after I'd rebooted it myself to try and speed it up (it was so bad that the spinning purple circle stopped spinning when trying to access 'My Shows' to watch something!)

Not sure if this was a further minor update or not.

No updates last night.

There's something not quite right with your box. Can you try a "Clear Programme Info and Planned Recs" to rebuild the database? It'll take a couple of hours so don't do it when you've got recordings scheduled in the near future.