*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[Paul K]

Originally Posted by lakeybloke

Hi Guys,

Which options are you guys taking from the main menu of the 0800 052 2000 number, as I can't seem to get through to the correct department and im pulling my hair out.

Are the SAMSUNG's being done manually yet?

Think it was the option for package changes or queries? Option 2 or 3 I think STB's are being done but someone on the thread was told they would not be done till next week but then different people are saying different things at the moment lol

[nash]

Originally Posted by lakeybloke

Hi Guys,

Which options are you guys taking from the main menu of the 0800 052 2000 number, as I can't seem to get through to the correct department and im pulling my hair out.

Are the SAMSUNG's being done manually yet?

i chose option 5, and yes my STB was done with no bother at all

[scrotnig]

Originally Posted by fatlip180

i can see what ure saying mate, but i the argument to say that people shouldnt moan cause its a free unpgrade isnt a valid point. It shouldnt really be fronted as a free upgrade, rather a progression of the service. With so many BB providers around nowadays Ntl needs to progress their own service otherwise they wouldnt have any customers. they arent the cheapest BB provider and probably never will be. what they should concentrate on is providing a good service, and by upgrading bits and bats of exsisting customers BB isnt good service. And dont get me started on the Cs's

EDIT: BTW im not having a go

It *is* a free upgrade, and ntl don't claim to be the cheapest service.

This country has an odd obsession with cheapness. Cheap is rarely best.

[Simcut]

I did the upgrade via the website and although adslguide reports the speed updates:

Downstream 2868 Kbps (358.5 KB/sec) 3097 Kbps (inc. overheads)
Upstream 284 Kbps (35.5 KB/sec) 306 Kbps (inc. overheads)

I still get webpages loading at the same speed and my download speed stays no more than 180..... :|

just spoke to an indian guy on Tech Support he tells me it will take up to 2 weeks to get things on track, at the moment my speed is actually running below what it was on 1.5mbit, i tried explaining that to him but he kept saying "wait a couple of weeks and it will all be fast as advertised" - what doesnt understand is my speeds are now BELOW what I had before!

[scrotnig]

Originally Posted by pdjkeelan

I'm greatful to the lady that put it through, i never said i was greatful to ntl... sure i'm happy it's been done but it's in response to competitors speed increases it's not "a gift" it's a way to keep customers.

What problem do you have with commercial private companies trying to keep customers?

Nobody's said it's a gift, but it IS a free upgrade which has been done to maintain competitive edge.

As I've said (yawn) 1000 times before, if you were a window cleaner and could get away with charging £5 per house, you wouldn't decide to charge £3 to be nice to your customers, you would only do so if there was business justification for doing so. It's exactly the same for ntl, and anyone who thinks companies should be giving stuff away out of the goodness of their heart should go and live in Russia.

[banjo]

Originally Posted by Jonzy

Unfortuntly that doesnt answer my question.

I wanted to know has anyone has the upgrade without doing anything.

From what I have read no existing customers have been upgraded without ringing NTL, I have rung TS twice and have been told I will have to wait possibly till April, how do you access CS, what options do you use ?

[chrism1966]

Dunno hope it was not, all i wish is that they all would sing from the same hymn sheet

[badboybubby]

Doing it online doesn't work! It says it doesn't recognise me as being the registered user of my cable modem? whats that all about?

Are they going to do this automatically or what?

bubby

[Horace]

Wonder if anyone is having issues with USB connections not being able to handle the faster download speeds. I know USB 1.1 (low speed) max is 1.5mb/s and I also remember a friend using a really old PC with USB having issues with download speeds getting capped due to CPU usage, cured with ethernet, this was with the 600k/s service. Perhaps people may start to experience issues here especially on the 3mb/s service.

[The Cyclist]

Yes, you could say itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s †˜freeâÃà ‚¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€ž ¢, as thereââ‚ƚ¬Ã¢â€žÂ¢s no cost (but remember originally there was going to be charge). But the reason itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s happening is that they know if they donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t keep up with other providers, theyââ‚ ¬Ã¢â€žÂ¢ll lose customers. No oneââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s saying that there not happy getting the extra speeds, but itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s how the whole situation has been handled.
An analogy. If you where to pay for a gallon of petrol and only got half a gallon, while the person next to you received a gallon for the same cost, would you be happy. Especially as your told, †˜you may get a full gallon in the futureââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢

John

[Paul K]

Originally Posted by badboybubby

Doing it online doesn't work! It says it doesn't recognise me as being the registered user of my cable modem? whats that all about?

Are they going to do this automatically or what?

bubby

Yep it will occur automatically, when is another matter You could ring the 0800 052 2000 and select option 5 (I think, should be something about package changes or upgrades) and ask the lovely person on the phone if they can look into doing the free upgrade for you, if they can it will take a few minutes to come through to your modem and then it should be ok. Depending on where you are in the country it may be that they say you have to wait till tomorrow for it to happen automatically though

[purenuman]

Originally Posted by MatTman

not really great if "YOU" have to phone them for it.

It is if you are not supposed to have it yet and by phoning them you get it early

__________________

Originally Posted by scrotnig

What problem do you have with commercial private companies trying to keep customers?

Nobody's said it's a gift, but it IS a free upgrade which has been done to maintain competitive edge.

As I've said (yawn) 1000 times before, if you were a window cleaner and could get away with charging £5 per house, you wouldn't decide to charge £3 to be nice to your customers, you would only do so if there was business justification for doing so. It's exactly the same for ntl, and anyone who thinks companies should be giving stuff away out of the goodness of their heart should go and live in Russia.

[DocDutch]

guys and gals just do it via the web... just done that myself and now I'm downloading at a nice rate of 340 kbs from only 140 KBS on the 1.5 meg..so that means that I'm on a 3meg now

[badboybubby]

Originally Posted by Paul

Yep it will occur automatically, when is another matter You could ring the 0800 052 2000 and select option 5 (I think, should be something about package changes or upgrades) and ask the lovely person on the phone if they can look into doing the free upgrade for you, if they can it will take a few minutes to come through to your modem and then it should be ok. Depending on where you are in the country it may be that they say you have to wait till tomorrow for it to happen automatically though

i'll wait, i tried customer service and was left holding for 35 mins!

no wonder they are making so many redundancies!

[pdjkeelan]

Originally Posted by scrotnig

What problem do you have with commercial private companies trying to keep customers?

Nobody's said it's a gift, but it IS a free upgrade which has been done to maintain competitive edge.

As I've said (yawn) 1000 times before, if you were a window cleaner and could get away with charging £5 per house, you wouldn't decide to charge £3 to be nice to your customers, you would only do so if there was business justification for doing so. It's exactly the same for ntl, and anyone who thinks companies should be giving stuff away out of the goodness of their heart should go and live in Russia.

Never said there was, i actually encourage them to do this. I just don't think users should be so taken in by it as if your getting something for free in the way most people have taken it. You're getting a speed increase to compete with other broadband suppliers they aren't giving people speed increases from the kindness of their hearts they're doing it for a purpose so people shouldn't be so blindly greatful as some seem to be.