*ALL* Speed Upgrade Discussion In Here Please (Part 4)

[chrism1966]

GOT IT 2Mb Upgrade!! There are good and bad in all companies, i feel a little guilty because i lost my rag with one lady @ NTL. sorry if u are reading this

[chrisb123]

Originally Posted by chrism1966

GOT IT 2Mb Upgrade!! There are good and bad in all companies, i feel a little guilty because i lost my rag with one lady @ NTL. sorry if u are reading this

And was she the one that upgraded you? .

[The Cyclist]

I canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t help but agree with †˜fatlip 180ââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢. This †˜free upgradeââ‚à ‚¬Ã¢â€žÂ¢ has been in the pipeline for a while. NTL could have contacted people with Pace boxes and offered them an exchange prior to the upgrade going ahead. This would have limited the frustration of people like myself having to wait for a new Samsung box, which is not going to be earlier than the 4th April. Secondly, if itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s to be rolled out over the coming weeks then we should have been contacted via email to give us an indication of the time span. As for this being a free upgrade, itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not, there are plenty other providers providing most of these speeds and NTL have to compete or loose customers. The problem with NTL management is they donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know how to pre-plan.
John

[Jonzy]

So has anyone actually had an 'automatic' upgrade or have they all been user initiated in some way.... phone/web requests?

[th'engineer]

Originally Posted by Ignition

Erm you don't 'HAVE' to phone, if it's really that much trouble could just wait for it to be done automatically, which for most places is a very short time away.

Thats good enough for me the master has spoken it will happen soon

[Paul K]

Originally Posted by The Cyclist

I canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t help but agree with †˜fatlip 180ââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢. This †˜free upgradeââ‚à ‚¬Ã¢â€žÂ¢ has been in the pipeline for a while. NTL could have contacted people with Pace boxes and offered them an exchange prior to the upgrade going ahead. This would have limited the frustration of people like myself having to wait for a new Samsung box, which is not going to be earlier than the 4th April. Secondly, if itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s to be rolled out over the coming weeks then we should have been contacted via email to give us an indication of the time span. As for this being a free upgrade, itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not, there are plenty other providers providing most of these speeds and NTL have to compete or loose customers. The problem with NTL management is they donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know how to pre-plan.

John

Since it's an upgrade to the customers tier of service without an increase in cost then how is it not a Free upgrade?

Originally Posted by Jonzy

So has anyone actually had an 'automatic' upgrade or have they all been user initiated in some way.... phone/web requests?

Did mine over the phone earlier this evening. Looks like the system is rather busy at the moment with people phoning in for the same thing. But when I did manage to get through it was all done in about 5 minutes. If only NTL had more staff like the CS representative I went through to tonight.

[Jonzy]

Unfortuntly that doesnt answer my question.

I wanted to know has anyone has the upgrade without doing anything.

[Horace]

Wasn't the original date going to be next week sometime? Maybe NTL should of held off on the web page upgrade/CS upgrades till then and allowed the automatic roll out to take its course. NTL could of handled this a little better but that's not to say a few forum members here couldn't handle themselves better too.
If you read back through old speed upgrade threads it's mentioned numerous times about the STB rollout being slower and if you have a SACM then the procedure for getting CS to put the upgrade through has already been mentioned a lot also, ok it's not 100% perfect but given a few calls talking to different CS staff you should get the upgrade, that seems to be the experience of many members here and my experience too. Read a bit more and shout a bit less. Hell we could be facing hard caps come the end of the year so save your breath for that.

[nash]

Originally Posted by MatTman

not really great if "YOU" have to phone them for it.

erm, yep, it really bothered me did that!!

[Paul K]

Originally Posted by Jonzy

Unfortuntly that doesnt answer my question.

I wanted to know has anyone has the upgrade without doing anything.

Feel free to read parts 1-4 of this thread as I believe that a few people have seen their upgrades go through automatically. When the auto-upgrades occur will depend on your geographical location I think.

[Jonzy]

Originally Posted by Paul

Feel free to read parts 1-4 of this thread as I believe that a few people have seen their upgrades go through automatically. When the auto-upgrades occur will depend on your geographical location I think.

Thanks

[lakeybloke]

Hi Guys,

Which options are you guys taking from the main menu of the 0800 052 2000 number, as I can't seem to get through to the correct department and im pulling my hair out.

Are the SAMSUNG's being done manually yet?

[pdjkeelan]

Originally Posted by lakeybloke

Hi Guys,

Which options are you guys taking from the main menu of the 0800 052 2000 number, as I can't seem to get through to the correct department and im pulling my hair out.

Are the SAMSUNG's being done manually yet?

5 and yes.

[scrotnig]

Originally Posted by The Cyclist

I canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t help but agree with †˜fatlip 180ââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢. This †˜free upgradeââ‚à ‚¬Ã¢â€žÂ¢ has been in the pipeline for a while. NTL could have contacted people with Pace boxes and offered them an exchange prior to the upgrade going ahead. This would have limited the frustration of people like myself having to wait for a new Samsung box, which is not going to be earlier than the 4th April. Secondly, if itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s to be rolled out over the coming weeks then we should have been contacted via email to give us an indication of the time span. As for this being a free upgrade, itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not, there are plenty other providers providing most of these speeds and NTL have to compete or loose customers. The problem with NTL management is they donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know how to pre-plan.
John

I always ask this question:

If ntl is so bad, why do you stay with them? Feel free to change to an ADSL provider, as is your right.