ntl home:120 hanging from today

[Rik]

Thanks for looking into this Mr Chips.
I was on the brink of ringing TS as my modem now keeps rebooting itself automatically, lights all going out then reinitiating, like when you reboot it manually.

Ill hold on till tomorrow.
Then contact NTL, im really rather dissapointed with this after having NTL Broadband for 3 years, and I was very very satisfied.

(another modem reboot! just now)
So cant post this reply quite yet!

A nice ethernet light and DS light is all at the moment ;(

If work is being done then i will roll with this, but you never know when somethings broke

[jonze]

This forum has saved me £60 on a new router, and at least £30 in calls to the CS desk with my mobile. So I'm eternally thankful. Lets hope after tonight it all gets sorted out, eh? thankyou mr. over chips your help has been fantastic. give me your paypal and i'll send you £3.00 for a beer

(ps:
still find it interesting that I'm the only one with:
Software Upgrade File Name : ntlhm120_ntl0001.cpr

I hope this isn't anything to be worried about, as well:

Downstream Receive Power Level : -1.50 dBmv
Downstream SNR : 35.69 dB
Upstream Transmit Power Level : 51.25 dBmv

-
Jonze

[displaced]

Originally Posted by Oven Chips

Morning,

as has been reported (so I'm a bit late I know but wasn't in the office yesterday afternoon) the software has started to be been reverted.

Please note that I underlined the started because for some it is a 2 stage process.

In effect you may be seeing that the modem tells you you are on 0002 now but what you are seeing is what the config file is telling the modem it should be on.

In some cases there is a need for a further reset which is scheduled for tonight. In other words the modem firmware is still on 0003 even though it tells you its on 0002.

Peter

Ah, thanks Peter. That makes a lot of sense. Out of sheer luck (apparently), I've not had any problem since my CM's admin pages started reporting v0002 firmware.

Do ntl still allow the user to query the CM's using SNMP? If so, I might re-download Robin D. Walker's DocsDiag software which can query the CM's SNMP info. If I remember rightly, it can give a dump of the CM's log. It should be possible to tell from that whether or not the firmware specified in the .cpr file has actually been downloaded and applied yet. I haven't tinkered with DocsDiag since 2001-ish, when we had a Terayon Terajet

Just out of curiosity

[rebel]

Thnx Mr chips thats good news

It will be cool to get the cm's stable, I do have another question though, How will NTL rectify the problem of getting us ppl that are on 10mb actually to be able to hit these speeds?

If you could shed some light on this, I would be grateful ??

[gripper103]

I've phoned up CS this morning and the guy on the other end of the line said ,"yes you have a problem with your modem,it has dropped connection 150 times in a month".
They are sending someone out Friday morning,so I'll keep you posted on developments.

[joggerspark]

Originally Posted by joggerspark

Since the roll back to 0002, i have had the same problems so I have given up and left it in the hanging state as an engineer is coming round tonite and hopefully I will get a brand new modem...

Yaay.. the engineer rang me on my mobile to check I was home, came half an hour earlier than scheduled, asked what problem I had & what speed I was on. Immediately knew the problem, told me its a firmware issue & connected me to a brand new 250, registered the new MAC & got me connected within 5 minutes.. I have run a test download & no more hangings... yaay now I can get a & chill out.

[bobp]

Thanks Mr Chips. Back to ntlhm120_ntl0002 and all's well.

[tomw|neowin]

I don't wanna jinx anything but my modem hasn't cut out at all this evening...

[Swoopie]

ntl home 100

Restarts any time I do a bit of uploading, or if im extracting a file over ssh i'll get my modem reset, really annoying. (Cause of the output from the server)

[tfboy]

Thanks to Mr Oven for contributing to this thread. I have a 100 modem and have been with ntl for 4 years without a single glitch, only to be plagued over the last few days with this loss of connection.

I didn't think to look at the CM's status page before, but now I get:

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

I wonder if the ignoreProvisioningUpgrade means anything significant. Rebooted the CM this evening when I got home and will see if connection is lost again

[Rik]

connections been a nightmare all day!!
Ive done a few tests and basically the modem only resets when im using Bit Torrent, (ive even moved away from the default port of 6881)

Works fine on newsgroups
So why? the disconnects on Bit Torrent??

Lets hope this "Maintenence" is over in Hemel Hempstead soon

---------- Post added at 01:13 ---------- Previous post was at 01:10 ----------

Originally Posted by tfboy

Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

I wonder if the ignoreProvisioningUpgrade means anything significant. Rebooted the CM this evening when I got home and will see if connection is lost again

Mine says this.

Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning

Why the difference?
What does this mean?

Thx

[Swoopie]

Rik, I done a bit of testing, It seems when you reach a certain upload for a certain time, the modem "resets" (This mainly occurs on torrents when you have many peers/seeds connected)

Network Access : EnabledMaximum
Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Hmm, Looks like the filename changed again, the other day it said 0003, now says 0002 again, but blah

[nj2112]

Thanks Mr OC.

All seems well here this morning.

[mcmanic]

mine locked striaght away this morning a few mins ago downloading from newsgroup, have just reset modem.

was the update released last night after all?

---------- Post added at 08:32 ---------- Previous post was at 07:25 ----------

definitely not fixed yet, 20 mins into download and its just hung again forcing a reset.

So twice already this morning

[swanny]

3 times in the last half hour here.

120 CM on 10 Mb service.