TiVo : Anyone received a offer from Virgin regarding the 500gb box

[RobboEdin]

Originally Posted by pesty

I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.

My understanding is that VIP50 customers with TiVo will see the £3 TiVo charge on their bill but the discount line has been increased by £3 so effectively you are not paying it.

Originally Posted by pesty

I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.

I'm very happy with SD picture and cant tell the difference between Tivo and V+ - just know they both make my mates Sky+ look like VHS

Lot of people have raised the issue and an improvement is promised in the pipe line

[andrewbrown]

Originally Posted by pesty

I thought they said in the letter that the special offer includes NOT paying the £3 a month charge for tivo its offered for free per month. I'm glad your happy with the picture quality as this is the only thing that was worrying me, that the SD channels were weaker than the V+ box.

The offer that I received was the keep the V+ with no additional box charge for that (i.e. no £6.50 per month) but that TiVo would come at an extra £3 per month.

[thedog29]

I received this mailshot as well, i'm on VIP20 and after reading that if i upgraded to VIP50 i would get the tivo box (with free install) Sky Premium HD channels, get to keep the V+ box all for £100.55 a month.

I thought this sounds to good to be true. i'm currently paying £103.55 for VIP20 with V+ box and 2 extra v boxes.

so if i took this offer i could get rid of one of the v boxes and keep the v+ box instead.

However when i rang up this evening and inquired the girl got through to said that i would need to pay an activation fee for the 50Mb, after telling her that i already had the media hub she said i still needed to pay the fee. i told her it didn't matter.

i think i'll try ringing retentions 2moro.

maybe i'm reading the offer wrong but when is free installation not free

[Digital Fanatic]

Originally Posted by thedog29

I received this mailshot as well, i'm on VIP20 and after reading that if i upgraded to VIP50 i would get the tivo box (with free install) Sky Premium HD channels, get to keep the V+ box all for £100.55 a month.

I thought this sounds to good to be true. i'm currently paying £103.55 for VIP20 with V+ box and 2 extra v boxes.

so if i took this offer i could get rid of one of the v boxes and keep the v+ box instead.

However when i rang up this evening and inquired the girl got through to said that i would need to pay an activation fee for the 50Mb, after telling her that i already had the media hub she said i still needed to pay the fee. i told her it didn't matter.

i think i'll try ringing retentions 2moro.

maybe i'm reading the offer wrong but when is free installation not free

installation and activation are two different things though.

[thedog29]

Originally Posted by Digital Fanatic

installation and activation are two different things though.

I take your point, however there is no mention of activation fee on the mailshot it gives the impression that if you upgrade to VIP 50 all costs are covered.

[Digital Fanatic]

Originally Posted by thedog29

I take your point, however there is no mention of activation fee on the mailshot it gives the impression that if you upgrade to VIP 50 all costs are covered.

I haven't seen the mailshot, so can't comment on that, but are you sure there is nothing in the small print?

[telegramsam]

As I keep on saying,when are virgin going to start making their offers crystal clear? It would certainly put an end to all this confusion,not to mention customers getting angry. Again I ask that someone from virgin post on this forum EXACTLY what the offers regarding tivo and keeping existing v+ boxes are. Perhaps they wont because different customer really are getting different offers? Maybe those in the north east are getting different offers to those in say the midlands who in turn are getting different offers to those in London?

[Planetgarb]

Ive got the mail shot

Tivo 500Gig box £49.99


VIP50 for £100.55.... keep your exsisting V+ box for no extra charge.... no instalation fee and the £3 per month for the tivo box has been waved

Its being installed next week

[rainer]

I am on VIP50 and received the letter today.

So am i right in thinking that i pay a one off fee of £49.95 for a 500GB box, the usual £3 a month is on Virgin, and they will relocate my V= HD box currently in my living room into another room for free, no installation fee.

Total cost = A one off payment of £49.95.

[trickytree]

Originally Posted by rainer

I am on VIP50 and received the letter today.

So am i right in thinking that i pay a one off fee of £49.95 for a 500GB box, the usual £3 a month is on Virgin, and they will relocate my V= HD box currently in my living room into another room for free, no installation fee.

Total cost = A one off payment of £49.95.

Pretty sure there is the installation fee of £40 also. Check the small print of your offer.
Only time I has seen it waived is for people who have upgraded to VIP50 or even VIP100 and in that case the install for 50MB and 100MB currently have free install.
I guess it's becuase you are taking a more expensive service so get their money back that way.

[DaMac]

Originally Posted by thedog29

I take your point, however there is no mention of activation fee on the mailshot it gives the impression that if you upgrade to VIP 50 all costs are covered.

Check the very very very small print, it says a one off activation fee of £30 may be required for 50Mb.

[bargepole]

Just had my Tivo installed today.

Bought a 46" Sony TV just over a week ago and was really impressed with the picture quality through the V+. However I am really disappointed with the picture quality through the Tivo, what a let down, this is particularly noticeable on the SD channels. Have been switching between the two trying to compare (retained the V+ for free) the V+ definitely has better upscalling.

Now just got to decide if I want to keep the Tivo. I'm currently leaning towards sending it back, although it's quite a bargain at the current price, might just relegate it as the second box, don't think I could live with the inferior PQ on my new tele.

[devilincarnate]

Originally Posted by bargepole

Just had my Tivo installed today.

Bought a 46" Sony TV just over a week ago and was really impressed with the picture quality through the V+. However I am really disappointed with the picture quality through the Tivo, what a let down, this is particularly noticeable on the SD channels. Have been switching between the two trying to compare (retained the V+ for free) the V+ definitely has better upscalling.

Now just got to decide if I want to keep the Tivo. I'm currently leaning towards sending it back, although it's quite a bargain at the current price, might just relegate it as the second box, don't think I could live with the inferior PQ on my new tele.

They are working on a update in regards to the PQ on the TIVO box and should be ready in a few months.

[kop32]

Originally Posted by devilincarnate

They are working on a update in regards to the PQ on the TIVO box and should be ready in a few months.

Sorry Devil,but VM and TiVo should have got the picture quality issue sorted before launch,there really is no excuse for this as it is the first thing the customer see's when turning the box on and if they had got it right then it would be a huge selling point for the service.