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I would predict initially a huge jump in waiting times, but then it will die down because as their is less repeat calls going for unresolved problems there will be total less callers. Also due to no language barrier calls should be shorter in general anyway and without the need for waiting for a script to be followed helps as well.
---------- Post added at 02:46 ---------- Previous post was at 02:45 ----------
We should have a poll which is more important?
Waiting time or Quality of service (first time resolution)
I had the unfortunate pleasure of dealing with NTL's Indian based BroadBand support yesterday.
You and me both mate...
I spoke to someone at the Indian based center for the first time today and after 5mins found myself beginning to boil as his script sent us round in circles.
I had to put the phone down on him in the end as I was worried I would frighten the poor fellow.
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