[Merged] CR3-Feedback & Questions in Here Please. - Page 14

JonSav1 · 21-04-2004, 07:08

Hi All.

I sucessfully recieved the new software this morning (after a reboot because my house-mates left the box on).

All looks good so far. However, I cannot access interactive. Ok, so i havn't been able to since I had DTV installed a few weeks ago, but seeing as i knew we'd be getting an update today, i thought i'd wait to see if it sorted it.

No such luck tho. I try to get to interactive, but get an M044 error. I have checked the Network status pages, and I have a network connection status of 5, but an STB IP address of 0.0.0.0 - which I know isn't right. Can someone get in touch with me to get this sorted please.

Many Thanks

Jon

SMHarman · 21-04-2004, 09:30

Quote:

Originally Posted by Big Ted

Proppin', what would we do without you? Thanks

Proppin up the bar or proppin up the DTV customer support?

spiderplant · 21-04-2004, 09:51

Quote:

Originally Posted by JonSav1

I have a network connection status of 5, but an STB IP address of 0.0.0.0 - which I know isn't right. Can someone get in touch with me to get this sorted please.

It isn't right. Call ntl.

21-04-2004, 11:04

Quote:

Originally Posted by JonSav1

Hi All.

I sucessfully recieved the new software this morning (after a reboot because my house-mates left the box on).

All looks good so far. However, I cannot access interactive. Ok, so i havn't been able to since I had DTV installed a few weeks ago, but seeing as i knew we'd be getting an update today, i thought i'd wait to see if it sorted it.

No such luck tho. I try to get to interactive, but get an M044 error. I have checked the Network status pages, and I have a network connection status of 5, but an STB IP address of 0.0.0.0 - which I know isn't right. Can someone get in touch with me to get this sorted please.

Many Thanks

Jon

I'd try another reboot, and see if your box gets assigned an IP address, give it 10 mins or so. If not then yuo will need to call CS. A reboot should fix tho.

21-04-2004, 11:17

Quote:

Originally Posted by Jonathan David

Why does the mini-guide only display a few hours into the future?

Why were the colour buttons removed when it came to accesing settings? i.e. Guide then colour button for settings. As it stands now getting into settings is 'over complicted' compared to what it was.

Thanks to all

p.s. can't wait to try an e-tv application on the new software.

The miniguide only shows the current days epg up to midnight GMT, if you try it late at night, then you will only see a couple of hours worth of data.
The guide button gives you upto 3 days info.

ian@huth · 21-04-2004, 11:30

Quote:

Originally Posted by Proppinupthebar

The miniguide only shows the current days epg up to midnight GMT, if you try it late at night, then you will only see a couple of hours worth of data.
The guide button gives you upto 3 days info.

Are there any plans to increase the number of days info to at least 7 days and if there are any idea of when this may happen. What is the controlling factor that dictates the size if the guide?

21-04-2004, 11:37

Quote:

Originally Posted by ianathuth

Are there any plans to increase the number of days info to at least 7 days and if there are any idea of when this may happen. What is the controlling factor that dictates the size if the guide?

The number of channels we have and the amount of info available on each programme.

ian@huth · 21-04-2004, 11:47

Quote:

Originally Posted by Proppinupthebar

The number of channels we have and the amount of info available on each programme.

Taking this a little further, Sky have a 7 day EPG which appears to be updated constantly throughout the day. With Sky+ I have seen a program that is due to broadcast 7:00 pm to 7:30 pm being delayed by 15 minutes due to a news story that only broke at 6:00 pm being recorded correctly at its new time of 7:15 pm to 7:45 pm.

How do Sky manage to do this and what is different to the way NTL do it.

No idea on when or whether NTL may get a 7 day EPG.

jburton · 21-04-2004, 11:52

Quote:

Originally Posted by ianathuth

Are there any plans to increase the number of days info to at least 7 days ...?

I'd quite like it to show what is on currently. Since my earlier post, the situation hasn't improved. Last night I wanted to set the cable box to change channels for certain programmes which I wanted to tape. I pressed Guide and after a long "please wait" it appeared. I pressed "all channels"...long wait... it appeared. However, all the programme information was "No information available", I pressed the +24.... "No information available". This wasn't for an obscure channel, it was for BBC1.

I turned it off, left it for 20 minutes, switched it on, left it for 10 minutes and tried again. Exactly the same. No information available.

I have the 4010 box.

Jon Burton

Earlier post:
http://www.cableforum.co.uk/board/sh...209#post192209

Lone Star · 21-04-2004, 11:56

Just got the letter and handbook this morning - any info on roll-out date for Renfrew/Glasgow?

Sam B · 21-04-2004, 13:12

Ah yes, sorry, some more dates for you.
Glasgow and Teesside: downloads start from Tuesday 27th April.
Warwick and Andover: downloads start from Wednesday 28th April.
Hemel Hempstead: downloads start from Thursday 29th April.

Cheers
Sam

DeKurver · 21-04-2004, 14:13

Quote:

Originally Posted by Jonathan David

Why were the colour buttons removed when it came to accesing settings? i.e. Guide then colour button for settings. As it stands now getting into settings is 'over complicted' compared to what it was.

The colour buttons are still there, it's just that ntl have changed what they do (and they have an annoying habit of popping in and out of view). In the Guide, I think it's as follows:

RED: Set mini-view or reminder
GREEN: -24hr
YELLOW: +24hr
BLUE: Diary

The new remotes also have a Settings button, so if you can get hold of one of these you can get to Settings in one click.

**Chris** · 21-04-2004, 14:27

Quote:

Originally Posted by Sam B

Hemel Hempstead: downloads start from Thursday 29th April.

wehey!

SMHarman · 21-04-2004, 14:40

Quote:

Originally Posted by towny

wehey!

Yeah - welcome to slow software :o (well I think that looks more like a yawn than embarrasment, but yawn to me embarrasment to ntl), an inability to channel surf

, an epg/NownNext that lacks info when you really need it.

Do you want my box with the updated software, we could swap.

Is there anyway to go back

. Give me back the purple

. It worked fast and reliably, it skipped unsubscribed channels - I don't care I'm not subscribed to MUTV - and "did what it said on the tin".

Bob · 21-04-2004, 14:42

I've got me booklet

Teesside next week!

browneggsandham · 21-04-2004, 17:05

So after the areas that Sam B kindly announced today, how many areas will be left??

Cheers,
Browneggsandham

Mr_Burns · 21-04-2004, 17:44

Quote:

Originally Posted by SMHarman

Yeah - welcome to slow software :o (well I think that looks more like a yawn than embarrasment, but yawn to me embarrasment to ntl), an inability to channel surf

, an epg/NownNext that lacks info when you really need it.

Do you want my box with the updated software, we could swap.

Is there anyway to go back

. Give me back the purple

. It worked fast and reliably, it skipped unsubscribed channels - I don't care I'm not subscribed to MUTV - and "did what it said on the tin".

Agreed, it makes you wonder how long it was tested for before the first areas were "upgraded". I for one do not like the new system purely based on the performance of the STB. I have had so many "Your Set Top Box is experiencing Issues" messages I've lost count. I can't see how it can be the box, either, as it was working perfectly before the download. I wish there was still the ability to page up and down the channels when browsing in the "mini guide", too

I've gone from having no problems in the last 3 yrs to an unacceptable service. I too want to go back to the old purple software - I couldn't give a toss about E-TV stuff anyway.

Sam B · 21-04-2004, 18:23

Quote:

Originally Posted by browneggsandham

So after the areas that Sam B kindly announced today, how many areas will be left??

Cheers,
Browneggsandham

I believe that there are 8 areas left where dates have not yet been announced.

Cheers
Sam

browneggsandham · 21-04-2004, 18:32

Quote:

Originally Posted by Sam B

I believe that there are 8 areas left where dates have not yet been announced.

Cheers
Sam

OK cheers Sam.

Browneggsandham

cjmillsnun · 21-04-2004, 18:39

Quote:

Originally Posted by Sam B

Ah yes, sorry, some more dates for you.
Glasgow and Teesside: downloads start from Tuesday 27th April.
Warwick and Andover: downloads start from Wednesday 28th April.
Hemel Hempstead: downloads start from Thursday 29th April.

Cheers
Sam

Does Warwick include all of Warwickshire? (ie Nuneaton, Bedworth, Leamington etc?)