Virgin Media to Double Broadband Speed - Page 137

Kymmy · 05-09-2012, 21:25

Quote:

Originally Posted by Tim Deegan

I didn't say that 100mb was going to be doubled. But there is still no sign of the promised increase.

As for the price. I didn't get any reduction until I called them and increased my bundle. Then for 4 months I had problems with my BB, with one excuse after another.

There's no sign of the promised increase as it's only just being piloted close to the end of the doubling.. Which is exactly what was detailed right from day #1 so I don't see what you're moaning about. Also some old bundles/offers will mess up the pricing, not really an issue as you called and it was sorted. As for the other problems that's nothing to do with the timelime/pricing so I don;t understand why you've mentioned it in this thread??

Tim Deegan · 05-09-2012, 22:26

Quote:

Originally Posted by carlwaring

These things happen. They're called "problems" and everyone has them from time to time.

Yes Carl, I know that companies often experience problems. But this is why they shouldn't make promises prematurely. And this is why it is obvious that they were just responding to BT's Infinity. If they had said 'you will get a speed increase, maybe this year, maybe next, but we haven't got a clue really'. Then how many people who are considerin changing ISP do you think would have actually gone? I know I would.

---------- Post added at 21:26 ---------- Previous post was at 21:23 ----------

Quote:

Originally Posted by Kymmy

There's no sign of the promised increase as it's only just being piloted close to the end of the doubling.. Which is exactly what was detailed right from day #1 so I don't see what you're moaning about. Also some old bundles/offers will mess up the pricing, not really an issue as you called and it was sorted. As for the other problems that's nothing to do with the timelime/pricing so I don;t understand why you've mentioned it in this thread??

As I said, they have given me various dates for my speed increase, the first one being May to June this year.

If I hadn't called them, then I would probably still be on the higher price.

The reason I mentioned the BB problems, is because they promised that they would be resolved by the 29th August whn my speed increase came in.

carlwaring · 05-09-2012, 22:57

Quote:

Originally Posted by Tim Deegan

Yes Carl, I know that companies often experience problems. But this is why they shouldn't make promises prematurely.

And, as far as I know, VM never have. Unless you can prove it.

Kymmy · 05-09-2012, 23:05

Quote:

Originally Posted by Tim Deegan

As I said, they have given me various dates for my speed increase, the first one being May to June this year.

Which is the date for the speed doubling which wasn't relevant to your package

Saint man · 06-09-2012, 00:55

From what I can read into all this is Virgin basically, whilst not telling lies have convinced many people to stick with them as they would be getting a free upgrade. However to give an on line checker stating a certain time scale, then not delivering and putting it back over 6 months, is misleading. If they knew my area was going to be one of the last why tell me porkies. Yes the whole process may take 18 months, so why didn't they email me this fact. ie. you will be getting an increase in speed some when 18 months from this email, not send me to a checker site stating that it would be 6 months, and then when this time period expires I check again and lo and behold they have moved the goalposts!!!

hjf288 · 06-09-2012, 02:40

Quote:

Originally Posted by Kymmy

Yet those paying the highest tariff (100Mb) was never promised speed doubling but only a 20% increase after the speed doubling was finished, what they did get though was a reduction in costs down to that the 50>100XXL contract pricing before even a small proportion of the speed doubling was accomplished. So in respect the highest tiers got their bonus before most people got their speed doubling.

And got STM'ed to hell...

Kymmy · 06-09-2012, 09:36

STM was always going to come in and 10gb in the evening isn't a bad figure

carlwaring · 06-09-2012, 09:59

Quote:

Originally Posted by Saint man

From what I can read into all this is Virgin basically, whilst not telling lies have convinced many people to stick with them as they would be getting a free upgrade.

No. All they have said are "we are doubling your speed and this is when we expect it to happen". Nothing more, nothing less. No "convincing" or anything.

Quote:

However to give an on line checker stating a certain time scale, then not delivering and putting it back over 6 months, is misleading.

And, as I have said before, VM don't have a crystal ball or sooth-sayer so whilst the time-scale given was correct at the time, it was always subject to change. Unless there was some small-print somewhere that I missed stating that the dates given were guaranteed?

Quote:

If they knew my area was going to be one of the last why tell me porkies. Yes the whole process may take 18 months, so why didn't they email me this fact.

This was clearly stated, certainly in the Press Release. I can't remember the exact email but I'm sure it probably was mentioned somewhere. (In the small print, maybe?)

Quote:

ie. you will be getting an increase in speed some when 18 months from this email, not send me to a checker site stating that it would be 6 months, and then when this time period expires I check again and lo and behold they have moved the goalposts!!!

I'm also sure that the checker also stated that the date given was "just a guide" or "approximate" or something. (Again, it's been a while since I used it.)

Itshim · 06-09-2012, 10:10

Sorry but if 30 meg costs Â£30 its a Â£1 a meg. Yet if I get 10meg for Â£30 its Â£3 per meg

Its therefore a) over priced to me b) under priced to the other customer .c) correctly priced to him . So I pay too much to cover the loss on him or I just pay to much!

As stated before by others . I was out of contract & looking at infinity / sky when this pie in the sky offer was made. Lesson learned NEVER EVER believe a word virgin say. Give them one thing they are the MASTERS of SPIN .

Kymmy · 06-09-2012, 10:18

Quote:

Originally Posted by Itshim

Sorry but if 30 meg costs Â£30 its a Â£1 a meg. Yet if I get 10meg for Â£30 its Â£3 per meg

Its therefore a) over priced to me b) under priced to the other customer .c) correctly priced to him . So I pay too much to cover the loss on him or I just pay to much!
.

Pricing for internet hasn't been linear since a penny a minute 56k dial-up. No ISP charges double for double the speed as most of the charge is administrative with probably little going to the cost of the product itself.

The issue here is that VM (and many other ISP's) tend to leave people on legacy pricing due to contracts signed when that product/service was installed.

carlwaring · 06-09-2012, 10:32

Quote:

Originally Posted by Itshim

I was out of contract & looking at infinity / sky when this pie in the sky offer was made.

"A promise of heaven, while continuing to suffer in this life."
http://www.phrases.org.uk/meanings/282700.html

I don't think anyone's "suffering", even on 10mb.

Of course, if you had had your upgrade by now you wouldn't be on here moaning that other people hadn't got theirs, would you?

Quote:

Lesson learned NEVER EVER believe a word virgin say. Give them one thing they are the MASTERS of SPIN .

So are these upgrades simply not happening at all then?

Looks to me like they are. If they weren't then you'de be right. But they are, so you're not.

qasdfdsaq · 06-09-2012, 11:33

Quote:

Originally Posted by Kymmy

The issue here is that VM (and many other ISP's) tend to leave people on legacy pricing due to contracts signed when that product/service was installed.

Imagine if companies left employees on "legacy contracts" at work where new employees were being paid the same to work half as many hours. I think they'd kick up a big fuss real quick too...

gba93 · 06-09-2012, 11:50

Quote:

Originally Posted by qasdfdsaq

Imagine if companies left employees on "legacy contracts" at work where new employees were being paid the same to work half as many hours. I think they'd kick up a big fuss real quick too...

Don't know about half as many hours but a lot of employers (especially smaller ones) employ new staff to do the same job as existing employees at higher salaries as they can't attract them at the lower ones.

Kymmy · 06-09-2012, 12:29

Quote:

Originally Posted by qasdfdsaq

Imagine if companies left employees on "legacy contracts" at work where new employees were being paid the same to work half as many hours. I think they'd kick up a big fuss real quick too...

Yet it's been proven recently that this has happened lots of times in employment (just look at the Channel 4 program "Show me your money") as well as service based contracts..

Saint man · 06-09-2012, 15:01

Yes Carl, and I agree that they didn't have a crystal ball, but if they quoted 18 months in the first place it might have been a bit better. They must have had some timescale in mind when they let me know it was most likely to happen this July just gone.
But the main problem is why should I not be charged the current rate for a 30meg connection? Surely they know what customers are out of contract? And yes I could ring, and most likely will ring and complain. But I took them at their word and was expecting a July upgrade. Should I have been checking the site every day to see if they had moved the goalposts? It was only once I realised that my upgrade hadn't happened I checked.