[Merged] NTL Email Issues - Page 13

Alanmelon · 25-03-2004, 21:01

Switched that off and I still get the same problem....how irritating. Thanks for the suggestions so far - keep 'em coming

maverick · 25-03-2004, 22:18

Check your e.mail via the webmail option from the ntlworld homepage to see exactly what mails are there and what size they are.
If they look ok and are not large in size i would try removing the account from outlook and adding a new one to refresh it.

Alanmelon · 25-03-2004, 22:45

Rather annoyingly I have no idea whatsoever about my password for webmail, so it looks like a call to cs tomorrow for me

Alanmelon · 26-03-2004, 18:39

Finally got into webmail, and whilst not a large e-mail, one in particular was causing a blockage

After deleting it, everything is fine, so rep for you my friend

poolking · 26-03-2004, 18:48

Increase the timeout.

Alanmelon · 26-03-2004, 19:18

I did that and it didn't make a difference.

poolking · 26-03-2004, 19:22

Try setting it to 10 minutes, no joke, I have set on that at the moment, just in case.

theman · 26-03-2004, 21:00

have you checked you have not click do not allow attachments to be open in case they have a virus that is in security but it could be norton i had the same trouble with mcafee

swoop101 · 27-03-2004, 11:24

Oh yeh, well I have just received 20 emails dated 4 days ago.

For gods sake the royal mail are faster than that.

theman · 27-03-2004, 12:27

Chris W · 27-03-2004, 13:10

Quote:

Originally Posted by threadbare

ntl still have an email problems so it is conceiveable that they still have a mail storage server offline. if this is so, then when it is brought back online the mail should re-appear

they did indeed have one offline... a backup server was put in place, hence the disappearing mails... is anyone still having problems today?

Neil · 27-03-2004, 17:32

Quote:

Originally Posted by Toreador

OK, email up the spout again, nothing new - but...
I've just logged onto my Webmail account, and there are three messages there. This morning, there were approximately 350!!
I'm hoping the missing ones will come back when the problems have been fixed - but this happened to me a couple of years ago, fewer emails involved, but they were lost permanently.
Any ideas? Other than 'find a new ISP' which is what I'll certainly be doing if the emails are gone forever

*Sigh*.......

Surprise surprise.....

Didn't take them too long to acknowledge the problem then...

Quote:

ntlworld Email service

27 March 2004 10:12

ntl internet customers on all packages may currently be unable to access some or all of their incoming email accounts, or may find that unread email and mail saved in webmail has temporarily disappeared.

This is due to a problem with one of our email servers.

Our engineers are aware and are working towards a resolution as soon as possible.
Please accept our apologies for any inconvenience this may cause.

IanUK · 05-04-2004, 16:39

Hi,

For the last hour or so any emails I send are not going anywhere it seems, no one is receiving them - I tried a few tests to other email accounts I have as well and they are not arriving - is anyone else having problems with NTL's SMTP server ?

Neil · 05-04-2004, 16:42

Moved to email discussion forum.

IanUK · 05-04-2004, 16:45

Seems I'm not receiving any either now

Has it all gone up the spout...?