ntl home:120 hanging from today - Page 13

JamShady · 25-01-2006, 01:52

I'm back on v2 too, and my Xbox test still works - modem dropped out after 15 seconds.

jonze · 25-01-2006, 02:05

since i've been on v1 (as mentioned earlier) i think we've had one dropout that corrected itself without having to reboot the modem (and i was watching tv so it didn't bother me). checked the modem, still on firmware 001.

wtf is going on with NTL at the moment, hehe

Albie · 25-01-2006, 04:12

Quote:

Originally Posted by displaced

The same symptoms doesn't really imply the same cause, however.

There's not a lot cable modems can really do. The symptoms of any problem are basically going to be one or more of: a) doesn't get a sync at all, b) loses sync after initially working ok, c) syncs, but doesn't pass data, d) syncs, passes data for a while, then stops, or d) just doesn't power on. But there can be a dozen or so causes, many of which will lead to the same symptoms.

The only thing that allows engineers to narrow down cause & effect are identifying the variables. This thread deals with symptoms that have arisen once one particular variable (the firmware) has changed.

Yes, but it looks like some people on this thread who have had their firmware rolled back are still getting disconnected.

This would imply that the connection itself is at fault and not the modem or firmware.

deadite66 · 25-01-2006, 06:25

Quote:

Originally Posted by Albie

Yes, but it looks like some people on this thread who have had their firmware rolled back are still getting disconnected.

This would imply that the connection itself is at fault and not the modem or firmware.

despite working perfectly for years then only getting it from last tuesday?

i'll see what happens today yesterday may have been a fluke.

EDIT
nope crashed again

stanton · 25-01-2006, 07:41

mine has rolled back to the V2 firmware but its still dropping its connection.

mcmanic · 25-01-2006, 08:14

ok i'm back, guess what............. same symptom.........

was downloading at 1.19mB/Sec and back at V2 firmware for about 5 mins and now its just freezed like before.

seems its not fixed. Why oh why did NTL have to mess with firmware - looks like they total borked 120 modems now

bugheadcjd · 25-01-2006, 08:34

I think we need to be careful here before solely blaming the firmware.

I think like myself there are quite a few users who have borderline signal levels. The V3 firmware revision may have made matters worse or be totally unrelated?

Maybe a new thread needs to be started for the 100/120 modems that are still having problems after reverting back to V2 of the firmware. If the modem stats are supplied maybe one of kind NTL contacts could give their verdict?

joggerspark · 25-01-2006, 08:35

Since the roll back to 0002, i have had the same problems so I have given up and left it in the hanging state as an engineer is coming round tonite and hopefully I will get a brand new modem...

JamShady · 25-01-2006, 08:39

Quote:

Originally Posted by JamShady

I'm back on v2 too, and my Xbox test still works - modem dropped out after 15 seconds.

I had an ntl engineer come see me this morning, and I proceeded to do my Xbox test for him. So I started a download, and counted in my head.... 20 seconds, it's still going strong...... 30 seconds and still going...... 1 minute and 23% downloaded, uh oh, it's totally working now for the engineer who probably thinks I'm a nutcase at this point

Somewhere in the middle of the night the problem fixed itself.

Anyway, I got him to read this thread and he agreed to swap it out for a 250, woohoo. We waited until the MAC address updated, had a quick test on msn to see if it could log in, success!

So, 2 minutes after he left, I started my FNR3 download again - 20 seconds later I got the same symptoms as before on the 250

Fortunately, a reboot has fixed it, phew. Speed test from Robin Walker is a little more eratic, but it's a lot more stable now and that can't be bad

mcmanic · 25-01-2006, 08:42

just happened again...........grrrrr

wasn't really using last night, but now this morning twice and no doubt will be more on my download

as for power levels here is mine:
Downstream Receive Power Level : 1.92
dBmvDownstream SNR : 33.46
dBUpstream Transmit Power Level : 44.75 dBmv

Oven Chips · 25-01-2006, 08:52

Morning,

as has been reported (so I'm a bit late I know but wasn't in the office yesterday afternoon) the software has started to be been reverted.

Please note that I underlined the started because for some it is a 2 stage process.

In effect you may be seeing that the modem tells you you are on 0002 now but what you are seeing is what the config file is telling the modem it should be on.

In some cases there is a need for a further reset which is scheduled for tonight. In other words the modem firmware is still on 0003 even though it tells you its on 0002.

Peter

mcmanic · 25-01-2006, 09:15

that would explain a few things then, lol

thanks for the update, was just gonna e-mail my NTL friend in Luton for a Modem replacement, shall wait now

markknell · 25-01-2006, 09:36

I'm sure glad there are people like you on this forum, thanks for the info Oven Chips. Just think how many people are NOT calling the support desk over this now

Quote:

Originally Posted by Oven Chips

Morning,

as has been reported (so I'm a bit late I know but wasn't in the office yesterday afternoon) the software has started to be been reverted.

Please note that I underlined the started because for some it is a 2 stage process.

In effect you may be seeing that the modem tells you you are on 0002 now but what you are seeing is what the config file is telling the modem it should be on.

In some cases there is a need for a further reset which is scheduled for tonight. In other words the modem firmware is still on 0003 even though it tells you its on 0002.

Peter

joggerspark · 25-01-2006, 10:52

hey thanks for that info mr chips.. makes sense that the problem still exisists if the actual firmware is still 0003...

tomw|neowin · 25-01-2006, 12:04

Like everyone else I am getting the dropouts too.

Lets hope tonight is the final night then

Thanks for the update