*ALL* Speed Upgrade Discussion In Here Please (Part 4) - Page 13

zovat · 09-03-2005, 16:23

Ok - here's my 2c

First of all : this is a FREE UPGRADE, and from what I can see, it is stated as being available over the next few months...

People seem to be moaning that they have not had their upgrade yet, and saying they should get a refund....

If you buy a computer in a shop, and a month/year later they offer a better computer at the same price - do you go in and demand a refund - No - because you got what you paid for at the time...

what NTL are doing is saying "we can give you more than you agreed to pay for, with no extra cost to you, but it might take us a little while to get everyone upgraded..." What it the problem with that?

You (and by you I mean we) were happy to pay for the old service, but now that there is a new shiny toy available, you feel you should get that, and free and right now.... I understand that - I want 3M and I want it now!!!

would you rather they waited until say June, when the rollout is complete (a wild guess - 2 and a bit month from now

) and then they say "ok - everyone can have it", or let those as can get it now have it now, and those that can not will get it as soon as possible.

I have posted a few times on this subject - (and I will reiterate that I do NOT work for NTL) - and I am being constantly suprised by the attitude of people who are being given free upgrades, then complaining because it is not instant....

<Rant>
Without wishing to offend anyone (but I probably will) I have to say that from reading the threads (well most of them, I cant be bothered to read x000 posts of "mine isn't upgraded - do I get a discount ?"

) It appears that the only way NTL could have kept you happy was to do nothing - no upgrade, nothing - stick with the old bandwidths and there would be far less complaints...

In My Opinion NTL have done a great thing here - they have provided a much better service at the same cost - so stop complaining.

Granted - CS don't seem to be the most informed people on this subject - but this is not new either.

I went to the online upgrade page - and it said "sorry - contact CS" - as the browser didn't seem to play - I tried again 5 minutes later (on a different PC, running Firefox) and it upgraded me - within 1 minute, by CM was rebooted and I was on the new service

.

If this hadn't worked I would expect to try CS and get nothing, then come to this site, and someone would probably be able to tell me whether it was available in my area yet - and if not, when it would be..

once again - can we try to look at the positives - FREE UPGRADE - rather than the negatives - Not instant for all.

</rant>

Ok - my 2c has been said - thanks for reading

knightz · 09-03-2005, 16:32

hi,

just phoned customer services & got my upgrade withy no problem, just a reboot & enter pid,,, (samsung 3ghz) thx ntl,!!!!

great work!!

knightz

Mattitude · 09-03-2005, 16:35

Quote:

Originally Posted by zovat

<snip>

fatlip180 · 09-03-2005, 16:35

i can see what ure saying mate, but i the argument to say that people shouldnt moan cause its a free unpgrade isnt a valid point. It shouldnt really be fronted as a free upgrade, rather a progression of the service. With so many BB providers around nowadays Ntl needs to progress their own service otherwise they wouldnt have any customers. they arent the cheapest BB provider and probably never will be. what they should concentrate on is providing a good service, and by upgrading bits and bats of exsisting customers BB isnt good service. And dont get me started on the Cs's

EDIT: BTW im not having a go

penfolder · 09-03-2005, 16:37

My first post. just phoned CS. upgraded to 2mb within half hour. brillliant.

stop the whingeing.

M

Mattitude · 09-03-2005, 16:42

Quote:

Originally Posted by penfolder

My first post. just phoned CS. upgraded to 2mb within half hour. brillliant.

stop the whingeing.

M

on the nose · 09-03-2005, 16:43

ntl are offering 1mb for 17.99 why should i pay 24.99 for 750./
when they change my pace box, they worn't change any cables will they,as ive just set up on wireless for upstairs computer.
thanxs otn

spr33 · 09-03-2005, 16:44

Quote:

Originally Posted by on the nose

ntl are offering 1mb for 17.99 why should i pay 24.99 for 750./
when they change my pace box, they worn't change any cables will they,as ive just set up on wireless for upstairs computer.
thanxs otn

No, they shouldn't change any cabling - a straight swap.

zovat · 09-03-2005, 16:48

Quote:

Originally Posted by fatlip180

i can see what ure saying mate, but i the argument to say that people shouldnt moan cause its a free unpgrade isnt a valid point. It shouldnt really be fronted as a free upgrade, rather a progression of the service.

I would agree that this is a progression, but the point stands - if you purchase a service, and that service then changes - you are still getting the same service for the same money, its just that there are better services out there, and you will get that service at no extra cost, as soon as it it available.

Quote:

Originally Posted by fatlip180

With so many BB providers around nowadays Ntl needs to progress their own service otherwise they wouldnt have any customers.

Agreed

Quote:

Originally Posted by fatlip180

they arent the cheapest BB provider and probably never will be. what they should concentrate on is providing a good service, and by upgrading bits and bats of exsisting customers BB isnt good service.

It isn't perfect, but as I said - would you rather they waited until it was done everywhere, then released it - denying those that are now upgraded the extra 2 months of upgraded service in order to stop anyone feeling left out?

BT didn't wait until all exchanges were BB enabled before rolling out their BB services - so why is NTL any different?

Quote:

Originally Posted by fatlip180

And dont get me started on the Cs's

I wont - I think we all know how they can be

Quote:

Originally Posted by fatlip180

EDIT: BTW im not having a go

didn't think you were- this is a forum - opinions differ - otherwise it would be a quorum

(sorry

)

ian@huth · 09-03-2005, 16:49

Quote:

Originally Posted by on the nose

ntl are offering 1mb for 17.99 why should i pay 24.99 for 750./
when they change my pace box, they worn't change any cables will they,as ive just set up on wireless for upstairs computer.
thanxs otn

You don't have to pay ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 if you don't want to. Ring up and ask them to downgrade you to 1Mb and save ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£7 per month.

pdjkeelan · 09-03-2005, 16:54

Thanks to a very nice lady at ntl, i'm now on a 2Mbit connection instead of 750k, third time lucky i guess

... but i still stand behind all the points i made throughout this thread

yer nice one · 09-03-2005, 16:57

Quote:

Originally Posted by fatlip180

hey guys, looking at the title saying speed upgrades 8th march - could anybody confirm wether this is true? I am in the NW england and i am on 1.5mbit service.

The reason i ask is that i rang cs yesterday about another issue and while i was on i asked about the speed inscrease. the guy told me that the speed increases wont be starting until the end of march/beginning of april. Then i look on here an its the 8th of march?? I have reset my cable modem and havent had an increase, so all i ask is`.... who is right

thanks

You can update manually if you have a cable modem, there is a link around some where sorry dont have it on this pc,

dilli-theclaw · 09-03-2005, 17:04

Quote:

Originally Posted by pdjkeelan

Thanks to a very nice lady at ntl, i'm now on a 2Mbit connection instead of 750k, third time lucky i guess

... but i still stand behind all the points i made throughout this thread

Quote:

Originally Posted by pdjkeelan

Everybody is saying be greatful for the free upgrade, I don't understand why?

Still not greatful for your upgrade then?

Mags · 09-03-2005, 17:05

After phoning for a second time and asking nicely (well, ok I begged

) my stb has been upgraded to 3Mb. I didn't have to go through the autoreg process again which seems a bit odd as others have had to but downloading from ftp.mirror.ac.uk is giving me speeds in excess of 300Kb whereas I used to get about 180 so it seems to have worked. Thanks NTL

Mags

yer nice one · 09-03-2005, 17:07

Quote:

Originally Posted by orangebird

Speeds of 10 or 20 meg may be in the future - but if the manufacturers don't make the right stb for that speed, or the cost is too much, what do ntl do then? All they can do is pass the cost onto the customer. Which I don't beleive would go down too well....

Thats why I recon NTL should supply cable modems to every user, 18mb the current modems can handle, if im not wrong, (correct me please)
__________________

Quote:

Originally Posted by pdjkeelan

That's why i said all users should have and should be given SACM's in the first place, what's the speed on some of the SACM's? 38Mb? More than enough for current and future usage. It's just unfortunate NTL didn't think ahead enough to see that they should have always used SACM's but it's horrendous to see them still using STB's at the moment they have the ability to upgrade all users with a SACM but instead they're choosing to replace the STB. Absurd if you ask me.

replacing the stb must cost a fortune,