Internet Keeps going offline for a few mins - NB, Problem has returned

[Bubo]

Originally Posted by ntluser

Some problems to consider are:-

a) you have a virus or spyware on your system
b) you may have interference from your firewall
c) your modem has problems.

Try the pcpistop site and/or the symantec online scan which will test your machine and may provide a few clues as to what's going wrong.

I know it can't be a virus or the firewall because I restored a ghost image from when I first installed a virgin xp a year ago and applied sp2 before even connecting to the net and the freezes happen immediately. For info, I was using sp1a before doing this restore so its not sp related. Been using the default sp1 firewall, zonealarm and now the default sp2 firewall. NO difference in freeze times. How is the modem covered by ntl? When I originally subscribed to broadband I chose the 5 quid a month rental option, which I no believe has been absorbed into the standard charge. So can the modem be replaced by ntl foc?

[Tezcatlipoca]

Originally Posted by Bubo

How is the modem covered by ntl? When I originally subscribed to broadband I chose the 5 quid a month rental option, which I no believe has been absorbed into the standard charge. So can the modem be replaced by ntl foc?

Yep. The modem is supplied by ntl as part of the subscription. If it goes wrong, they should replace it for you for free.

[Carth]

here we go again .... adding to what must be a contender for the longest running thread on here .... and for good bloody reason !!

Hey, did I mention that last time I went through this crap I complained and got ONE MONTHS REBATE on my connection ... I didn't well I'm telling you now guys ... so go for it This is not a 24/7 connection. This is not what I'm paying £24-99 a month for. It seems that it is a company trying to keep 20 balls in the air with both hands up its arse. Whatever the problem is, it seems NTL are incapable of fixing it permanently.
I'm not having a go at the mods on here that are working hard to resolve many issues, but for crying out loud ... if there's a problem no-one can resolve just tell us - give us our money back - and we'll **** off somewhere else job's a good en

By the way, spent 1 hr on the phone 2 days ago trying to get through to CS ... eventually answered and asked for my postcode ... the guy said "oh sorry, you've got through to Teeside, I'll put you through to the right area office .... click .... recorded message .. sorry, due to the extremely high amount of callers trying to get through please try again another day ... click .... disconnected

..... am I annoyed ?? .... answers on a postcard 'cos EMail don't work

[BootBlock]

I don't have anything to contribute except for a "me too". This "stalling" crap has started happening to me again today (30th September) and .. sigh.

[Carth]

It's a ****** take m8, I bet all the top NTL geezers are on AOL

Had a very important tourny match tonight, 8 pm start, and this crap happens again oh well, time to go back to BT I s'pose

[Carth]

A mate has just got this installed ... 1mb connection £29-99 a month ... if you can get rid/disable most of the AOL garbage that comes with it it's a steal.

http://www.aol.co.uk/products/broadb...l?promo=508378

..... me waits for post to get deleted ... gasp shock horror

[zally]

My con has been like it since 28th (scunthorpe area) my "Activity" light hardly flickers, as before it was constantly on. I play Ultima Online and i get dis-connected from server every 2 mins, most web pages dont load and i have to refresh them, get no help on help line "It must be your computer thats at fault".
Was convinced it was SP2, so i un-installed that, but guess what, it wasnt.

[Carth]

Hehe, I didn't let SP2 get anywhere near my comp, Microsh1te are about as reliable as this lot just lately If it wasnt for Linux not supporting most of the apps I use and games I play, I'd be on it in a flash ... mind you it's getting better all the time .. give it another year and Windows may well be defunct lol.
sometimes I wonder why I keep replying 'cos it takes ages to post the ****ing message lmao

[Carth]

Well blow me same thing tonight ... cut off every 2 mins or so
hmmmm, now let me think .... aaaah I'll call CS ....
NO POINT AT 10 PAST 9 IN THE EVENING

oh well, looks like another £25 NTL won't be getting.


FFS....

[staple]

seems like everyone has got the same problem again after only a day of having my connection back somethink has got to be sorted with this

[nopcode]

same here again, for the last 2 days been getting slowly worse. Game server d/c chat server d/c, web browsing makes me scream in angst.

Tried different proxies, they still seem to hang everyother page with a DNS error, sigh my finger is getting RSI from clicking refresh all the damn time

+ the damn TV is playing up, on demand has no sound, and interactive+tv guide never loads. This is bad shiz

[BootBlock]

HTTP is almost completely and utterly dead here, hurrah!

Edit 1: CHRIST, NTL. SORT THIS CRAP OUT. I have to scour Google/Groups for programming resources, but I can't. I'm getting extremely f***ing p***ed off, here..

Edit 2: Great. I just lost this post because it timed out. There needs to be more anger-related smilies because NTL customers sure as hell need them.

[kazandy]

i am also in scunthorpe and i am having the same problems

[Carth]

whey hey, another good thursday evening in the Scunny area lads
here we go then, some problems to consider are:-

a) you have a virus or spyware on your system .. not unless you count NTL as a virus
b) you may have interference from your firewall .. why do I need a firewall ? bugger all can get down the cable cos I can't connect to anywhere
c) your modem has problems ... Yep, it says NTL:HOME on it

am I starting to annoy anyone ? ....... GOOD !! if I can't do what I pay to do, the only alternative is to come here (when connected) and spout this garbage.

[mcfc2134]

Not sure if this is the same problem or not.

Been browsing fine, and still am now. However, my IM client (Trillian) will not connect to any server (i.e. msn, icq, yahoo). I also can download through port 80 but not port 81.

Its not a firewall issue as its always been fine till tonight. Checked the server status which states there are no problems.

Any ideas anyone please?