NTL Customer Services: Your personal experience

[Undisputedtruth]

Originally Posted by dilligaf1701

I'm confused (probably because I'm not a degree student ) If you don't like it - then why keep posting? If it affects you THAT much - why not go do something else.

Anyway - my own experience with ntl customer services is generally bad - most times they say they are going to change my service - then just don't do it.

Still - customer services have always been angelic compared to tech support in my experience ('why not call tech support 1st' - because I'm normally on hold for 45 - 50 mins) - only to be disconnected and have to call again.

I only have ntl broadband now... which I hope to get rid of soon as my local exchange has been upgraded.

I will stop when I think the time is right. The bad service from NTL and the insults from a minority of board members on this site only serves to spur me to post even more messages. Each time they insult me the more I say about NTL and themselves. However, I do expect flak from a minority of people and I shall rise above it accordingly.

[dilli-theclaw]

Originally Posted by Undisputedtruth

I will stop when I think the time is right. The bad service from NTL and the insults from a minority of board members on this site only serves to spur me to post even more messages. Each time they insult me the more I say about NTL and themselves. However, I do expect flak from a minority of people and I shall rise above it accordingly.

Yes - I can see the way you 'rise above it accordingly' - by the way you have responded to other peoples posts on this thread.

And by the way you started to whinge when it wasn't going your way - and people posted their opinions of you.

What a very smart person you are - not.

But - I do look forward to more or your posts - if nothing else they do make me laugh. At you.

[Bex]

Originally Posted by dilligaf1701

Yes - I can see the way you 'rise above it accordingly' - by the way you have responded to other peoples posts on this thread.

And by the way you started to whinge when it wasn't going your way - and people posted their opinions of you.

What a very smart person you are - not.

But - I do look forward to more or your posts - if nothing else they do make me laugh. At you.

it is something u find in life, those that reckon they offer constructive criticisms of others, often put people down in a attempt to build themselves up, it is a sad but very psychological phenonemon

anyway to get back on topic.....i think i can only remember one occasion when the person i have spoken to was not as helpful as i would have liked, but i was in a awful mood because i had been up till 3am the night before, cos dad had buggered up the pc and i was fixing it, but it was sorted in the end

as i think i mentioned before, i have found that generally i don't need to contact cs as much as i used to, because if i hve a problem i find i can normally discover the solution or someone who can help on this forum....so a big to the admins/mods/ntl workers here

[Paul K]

Originally Posted by Undisputedtruth

I've been suspended far less than what Ming did. In fact, if I had said what Ming mentioned, the mods would be quick to delete it. Unfair moderation I think.

Maybe it's because Ming has posted out of line once but you have consistantly b*tched at, moaned at, whined at, attacked, belittled and insulted people on different forums. We all know NTL is far from perfect but the help given on these forums is given voluntarily. Either accept the help offered or go elsewhere to throw your childish tantrums.
Have a nice day

[Undisputedtruth]

Originally Posted by Paul

Maybe it's because Ming has posted out of line once but you have consistantly b*tched at, moaned at, whined at, attacked, belittled and insulted people on different forums. We all know NTL is far from perfect but the help given on these forums is given voluntarily. Either accept the help offered or go elsewhere to throw your childish tantrums.
Have a nice day

I just wish I could take my gloves off and really go to 'Town' on what I really think. Come on Paul, suggest to the mods to allow me, without further repercussions, full expression on what I really really want to say.


PS As I shown before, I can do better without them cocking things up.

[Undisputedtruth]

Originally Posted by dilligaf1701

Yes - I can see the way you 'rise above it accordingly' - by the way you have responded to other peoples posts on this thread.

And by the way you started to whinge when it wasn't going your way - and people posted their opinions of you.

What a very smart person you are - not.

But - I do look forward to more or your posts - if nothing else they do make me laugh. At you.

I only whinge because the mods would allow their posts and not mine. Is there anything wrong for suggesting parity?

[Paul K]

I can only suggest you are allowed the oppurtunity to express your opinions freely as long as you do so in a constructive way. Only the mods and admins can give you that permission though

[Bex]

Originally Posted by Undisputedtruth

I just wish I could take my gloves off and really go to 'Town' on what I really think. Come on Paul, suggest to the mods to allow me, without further repercussions, full expression on what I really really want to say.


PS As I shown before, I can do better without them cocking things up.

what u want permission to **** us off even more.....why?

or is it u want to **** ntl off?

can;t you just drop it


p.s dont copy and paste that post about if i want your adivce.....blah blah blah

[Undisputedtruth]

Originally Posted by bexy

what u want permission to **** us off even more.....why?

or is it u want to **** ntl off?

can;t you just drop it


p.s dont copy and paste that post about if i want your adivce.....blah blah blah

Originally Posted by Undisputedtruth

Thanks for your advice but I'm capable of making my own decisions and what is best for me.

This thread just gets better;

Having read large parts of it am I the only one to have concluded that UDT must work for BT - think about it - he is constantly defending a second rate competitor to NTL.

As I have previously pointed out - my experience of BT is engineers that don't seem to realise that for a phone to work you must first re-connect any wires you previously disconnected, and a fault center that says I must wait three days for a repair even though it was their fault.

On the other hand, my experience of NTL is a very helpful TS department that responded to my phone call within 3 minutes, went through a quick process to determine that my Cable Modem had indeed died and arranged for it to be replaced - and an engineer who turned up, as booked, the following morning, replaced the faulty modem and stayed for another 20 minutes to make sure it picked up and functioned correctly.

Of course, I realise this now means I must be a secret NTL employee, so I will sit back and await my second salary.

[dilli-theclaw]

so UDT is your last post an example of how you 'rise above it accordingly'? Or just you acting like my 3yr old boy?

[Undisputedtruth]

Originally Posted by bexy

it is something u find in life, those that reckon they offer constructive criticisms of others, often put people down in a attempt to build themselves up, it is a sad but very psychological phenonemon

Actually, that does not apply to me.

If you were astute, which you are not, you would of realised I'm the type of person who would expect a decent level of service or materialised goods. I do not wish to be dragged down by people used to second best. Second best s not or me. I don't care what other people think of me as they are usually wrong in any case.

So Bexy, another psychological problem are those who drag people down to their level. Usually, these people are of the envious nature, tend to live second rate lives, work in second rate jobs, have second rate looks.....

[Undisputedtruth]

Originally Posted by pem

This thread just gets better;

Having read large parts of it am I the only one to have concluded that UDT must work for BT - think about it - he is constantly defending a second rate competitor to NTL.

As I have previously pointed out - my experience of BT is engineers that don't seem to realise that for a phone to work you must first re-connect any wires you previously disconnected, and a fault center that says I must wait three days for a repair even though it was their fault.

On the other hand, my experience of NTL is a very helpful TS department that responded to my phone call within 3 minutes, went through a quick process to determine that my Cable Modem had indeed died and arranged for it to be replaced - and an engineer who turned up, as booked, the following morning, replaced the faulty modem and stayed for another 20 minutes to make sure it picked up and functioned correctly.

Of course, I realise this now means I must be a secret NTL employee, so I will sit back and await my second salary.

A few months ago I contacted BT and I told how rubbish NTL were. Even then, they did not **** off NTL. BT employees are far to professional to **** of their competition. So I very much doubt whether anyone from BT will waste their breath to **** off NTL. Besides, NTL does a very good job of advertising how crap they are.

PEM, it is obvious you have problems with your conclusions. It is either that or you completely misguided.

[Bex]

Originally Posted by Undisputedtruth

Actually, that does not apply to me.

If you were astute, which you are not, you would of realised I'm the type of person who would expect a decent level of service or materialised goods. I do not wish to be dragged down by people used to second best. Second best s not or me. I don't care what other people think of me as they are usually wrong in any case.

So Bexy, another psychological problem are those who drag people down to their level. Usually, these people are of the envious nature, tend to live second rate lives, work in second rate jobs, have second rate looks.....

you get funnier and funnier..........ok not only am i not as good as you at customer serivce, my degree is crap, and now i am not an astute person....anything else you would like to say to me?

you see you told ming of for being rude to you, yet you are just as rude.....

i find you condescending and rude......people have offered you help and yet you are too high and mighty and too full of yourself to accept peoples help.... you are the one whom is losing out and not us

pem you now are in the club :p

[dilli-theclaw]

Originally Posted by Undisputedtruth

I think.

Sadly we seem to see very little evidence of this from you at the moment.