[Update] ALL 20>30Mb upgrade discussion - Page 124

browney · 12-02-2011, 16:23

Quote:

Originally Posted by Taf

Just got a Residential Services Contract from VM, to upgrade to 30Mb.

Monthly service charge as expected (line rental, Talk Weekends, BBXL 30, TVXL, At Races and EBill discount =Â£54.24)

BUT:

30Mb activation charge, Virgin Media Superhub, Manned Installation Charge Â£70!!!!

SEVENTY QUID!!! WTF!!!

And what is At Races? ? ?

I got billed Â£70 as well but then ended up paying Â£0 not even the Â£30 one off.

Taf · 12-02-2011, 16:28

Minutes after my last post, a nice man came to the door with my Superhub! 2 days early!

Installed and running now!

WEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!

Mick Fisher · 12-02-2011, 16:30

Quote:

Originally Posted by mikegreen

Has this been the general experience of exisiting 20MB customers, the fee being tacked on your next bill I mean?

Ta

I have had the upgrade and not paid anything by CC, so I am expecting the Â£30.00 to be charged on my next Bill.

Taf · 12-02-2011, 16:35

Good thing I rarely upload stuff......

Mick Fisher · 12-02-2011, 17:00

Quote:

Originally Posted by Taf

Good thing I rarely upload stuff......

I guess you won't be torrenting anything for a while then......

Ignitionnet · 12-02-2011, 17:27

Quote:

Originally Posted by Taf

Good thing I rarely upload stuff......

The speed test is wrong, try another one.

Peter_ · 12-02-2011, 17:29

Quote:

Originally Posted by Taf

Good thing I rarely upload stuff......

Try this one http://www.speedtest.bbmax.co.uk/

Yours should be similar to this http://www.speedtest.bbmax.co.uk/res...068&v=12099134

Taf · 12-02-2011, 18:22

Quote:

Originally Posted by Mick Fisher

I guess you won't be torrenting anything for a while then......

Never touched the things.....

---------- Post added at 17:11 ---------- Previous post was at 17:09 ----------

Quote:

Originally Posted by Masque

Try this one http://www.speedtest.bbmax.co.uk/

Download Speed: 31884 kbps (3985.5 KB/sec ) Upload Speed: 362 kbps (45.3 KB/sec )

Download Speed: 31792 kbps (3974 KB/sec ) Upload Speed: 233 kbps (29.1 KB/sec )

Download Speed: 21678 kbps (2709.8 KB/sec ) Upload Speed: 272 kbps (34 KB/sec )

---------- Post added at 17:22 ---------- Previous post was at 17:11 ----------

All those tests done with Opera as my browser, just tried in Firefox

Download Speed: 31684 kbps (3960.5 KB/sec ) Upload Speed: 1159 kbps (144.9 KB/sec )

So Opera might be a fast downloader, but it appears to be a very slow uploader!

Mr Fell · 12-02-2011, 18:57

Quote:

Originally Posted by Mick Fisher

I ordered online last week sometime, anyways SH arrived today via courier as promised.

Activation was a bit of a struggle, requiring quite a few reboots before finally getting back online.

In spite of copying over my ordinary hub settings exactly, I still got some niggles. Such as my laptop not finding the wifi and the desktops software firewall blocking the NAS.

Par for the course.

I've been with VM and most of it's past incarnations far too long to offer congratulations on a good job but suffice it to say "So far so good".

Was getting 30+ down earlier, however can't grumble at 28 Mbs during peak time.

---------- Post added at 19:10 ---------- Previous post was at 19:05 ----------

You might need to 'tune' ni the channels. Grab Inssider and manually change to the least congested channel range.

Should help.

Had some ongoing problems with being kicked out post 30 mb installation. First time I phoned the help desk they remotely went into the superhub and did something or other and after that no change for the better. After this phoned again and they did some more tinkering and also sent some "refreshing signals" to the superhub and for the last couple of hours things have been fast and fine - hope it stays that way.

Anyway I'm just off to open a beer for my own bit of "refreshment".

Mick Fisher · 13-02-2011, 00:12

Hmmm...
Thought things were going smoothly but.....
In spite of disabling the firewall and IP flood detection......

When I loaded a fast well seeded torrent (purely for testing of course) the wireless just kept dropping and reconnecting. As soon as the torrent completed normal service was resumed. Browsing wirelessly while the torrent was runnning was impossible.

I've had a ambit 256 with a lynksys wrt54G2 in the past and then went to an ordinary Hub and I have never had this problem before.

I am slowly coming round to the view that this lessthansuperhub really is a POS.

I have changed the channels around (yet again) and opted for 145 as the 802.11 mode. I doubt it will make a difference.

It would seem the router hardware can't cope with heavy loading.

If so no firmware update will fix it.

Roll on this bridge mode update. I think I might get a cheapo DIR-615 off EBay to play with.

Oh and this damn time out thing from the interface most of the time when you change a setting is so annoying.

Chrysalis · 13-02-2011, 00:38

I think many issues are memory/resource related yes.

few things point to this.

1 - very low default timeout values (indicates a low capability of connection capacity).
2 - issues I get with port forwarding on and even when just using DMZ.
3 - issues people have had using gigabit speeds stressing the unit.

a new firmware may well fix these issues tho as firmware updates can achieve wonderful things even on poor hardware. I have seen poor routers turn decent with new firmware and good routers turn poor with firmware updates. One thing that will probably never change is the lack of features (will stay too dumbed down), but I like to think the bugs and reliability will be fixed.

Mick Fisher · 13-02-2011, 00:51

Quote:

Originally Posted by Chrysalis

I think many issues are memory/resource related yes.

few things point to this.

1 - very low default timeout values (indicates a low capability of connection capacity).
2 - issues I get with port forwarding on and even when just using DMZ.
3 - issues people have had using gigabit speeds stressing the unit.

a new firmware may well fix these issues tho as firmware updates can achieve wonderful things even on poor hardware. I have seen poor routers turn decent with new firmware and good routers turn poor with firmware updates. One thing that will probably never change is the lack of features (will stay too dumbed down), but I like to think the bugs and reliability will be fixed.

Let's hope so.

JayDee · 13-02-2011, 01:25

Hi guys, is phoning up to activate all automated? Bit late atm and only bothering to do it now.

Chrysalis · 13-02-2011, 01:28

no is human controlled.

---------- Post added at 00:28 ---------- Previous post was at 00:28 ----------

given it can be a wait till the next midnight I would leave it until after sleep.

adzzzbatch · 17-02-2011, 14:29

Quote:

Originally Posted by adzzzbatch

Recieved a phone call this morning from Customer Services telling us the new information and setting up the upgrade. Had to pay the Â£30 for the Superhub but don't have a problem with this at all. Goodbye Ntl250 and Mr D-link. lol

Should be upgraded next Thursday, which will be nice to cheer me up after what will be a disappointing trip to The Emirates for me on the Wednesday night. :voodoo:

Also must add, that VM's communication has been brilliant over this matter and the staff have been friendly and helpful after the initial disappointment and confusion last week. Also had a little chat with the lady about Tivo and it's really sounding positive.

Well that worked!

But still waiting on the hub, what time do they do deliveries until?

No bother it's just arrived and I've just set it up.